Ebay idiots

Trixster1971

Hi

I recently purchased an item from Australia on Ebay, i paid as soon as I had won the auction and the handling time said three days. The item was not posted until four weeks later by which time I had recieved two assurances that all was well, accompanied by two tracking links that did not work, the postal service offered showed a 3-10 day service and I later discovered that the item had been posted significantly later than advised.

Needless to say, i opened a case, which the seller then escalated for some strange reason, not sure why. However, in response to this, i called Ebay and after a brief conversation and assessment, the refunded the mony i had spent, bear in mind, i still did not have the item at this stage.

Two days later, it arrived.Now having made other arrangements, i am left with this item, and five days ago i mailed the seller and asked how he wants to proceed, i.e did he want to arrange a collection at his cost? So far, nothing.

If the seller does nothing, am i within my rights to keep the item anyway? Carriage is likely to cost him £50 back to Aus, which just under half the value of the item!

forgotmyname

I would say keep it for 6 months and then do whatever you want with it.

I had a similar thing at xmas but a UK seller.

Actually bought and paid early Dec, Xmas arrived and no item. I contacted them no reply.
Opened a dispute and they replied to the original message but not the dispute. Saying they had been ill and will post it the next day.
(they had bought other items including collecting a dolls house, so not that ill it seems)

Still no post and the dispute closed in my favour, Fully refunded.

Almost a week later a parcel arrives. they posted it 2 days AFTER paypal refunded me. It was disgustingly filthy so i chucked it in the bin.

Pollycat

Trixster1971 wrote: »

Two days later, it arrived.Now having made other arrangements, i am left with this item, and five days ago i mailed the seller and asked how he wants to proceed, i.e did he want to arrange a collection at his cost? So far, nothing.

If the seller does nothing, am i within my rights to keep the item anyway? Carriage is likely to cost him £50 back to Aus, which just under half the value of the item!

I'd give it more than 5 days for the seller to respond.

Have you been back in touch with ebay to let them know that you have received the item that they have refunded you for?
I'd do that and ask what you should do.

arcon5

No you're not within your rights to keep the item, you do not own them. What is required of you by law though is unknown as i'm not sure whether it's governed by UK or Aus law, but in the UK you'd have a duty of care and reasonably need to make the parcel available for collection.

Whack in in storage for 6 months like said, after which in most cases the seller probably won't chase for them

pulliptears

I also had a similar case, but in the UK. I'd ordered nail polish, 3 weeks later no sign of it so I filed with Paypal and escalated.
Seller suddenly decided to start communicating (had ignored me so far!) and I requested a full refund. They said they were sending the polish anyway. I said I didn't want it and under no circumstances were they to send anything to me.

Paypal found in my favour and 2 days later the polish arrived. I sent them one email, reiterating what i had originally stated. I told them if they wanted their polish back they should either send a paypal payment to cover return postage or forward a shipping label.

Never heard from them again.