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Where do I stand? Faulty used car!
I brought a used diesel car from a well-known car supermarket for £10,000. I decided not to pay the extra to extend their 3 month warranty to 3 years. The car was in excellent condition, a well known make & model, only 1 previous owner, and it was only 3 years old with just 35k miles on the clock. Less than 12 months after…
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ICS possible refund?
Hi I took up two ICS courses, one a A-Level English language course, the other a GCSE maths course. I missed the exam for English language due to issues with my ex when I was doing my a-levels and I was terrible at GCSE maths so only got a d. I paid £300 for each course, paying around £30 as deposit for each and paying £60…
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Retiring building materials help
I have today taken delivery of some building materials, amongst them some concrete fence posts. A the time they where delivered I was at home with alone with my 3 children. Any way I counted the posts and paid the delivery driver and signed the usual invoice. Upon checking the post this evening they seem to be very poor…
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Humourous (and successful) Complaint to Bet fair
by chris 31st May 2013 Dear Betfair, My username is: ...................... I am writing to you because I would like to query a matter ofmissing money on my Betfair account. You wrote to me last year on 6th July 2012 to inform me that Ihave been inactive on my Betfair account (i.e. hadn’t logged in) for 12 monthsand would…
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Distance Seling regs and postage refund?
Hi, I think I know what I'm talking about but I'd like someone else to back me up before I get into anything too deeply... I bought some shoes (for my wife) from Irregular Choice on the web but they were too small. I sent them back, requesting to cancel the order under the Distance Selling Regulations and asking for a…
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Refund???
I bought a kitchen mixer tap from B&Q on 20 March 10 for £90. It has recently developed a leak from the body of the tap but B&Q say they will not replace it and if I have a problem that I should contact the manufacturer. Is it unreasonable to expect a tap to last for more than 3 years? I have the receipt.
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Xbox One - Does it breach EU consumer rights?
The EU seems to be clamping down on companies who want to stop you reselling their products. The Xbox One has some serious restrictions in place. I can understand restrictions for games purchased digitally, but these restrictions apply to physical discs purchased in physical shops. You can read the official statements on…
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Maplin TV fails after 15 months, they refuse to replace, fix or refund
In March 2012 I bought a 7" portable TV from Maplin. I fire this up today to find the screen is on the blink. I take it down to Maplin Ipswich, where they take a look, go hum, yes, it's broken, they send man out to get one from the back which they have, then sales droid observes the receitp is more than 365 days old. They…
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Distance selling/made to order
Hi, My wife and I recently purchased online a made to order footstool for laura ashley. It arrived today and while it isnt faulty we just aren't happy with it. Do we stil have rights under DSR to return item or is that excluded as it was made to order? Thanks for any help!
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Can An Epilator be returned under LDS rules?
Bought from Littlewoods Catalgue. Baby doesn't like the noise AT ALL. Cannot be used (was used once) Littlewoods say it cannot be returned under their home approval rules because of what it is. It does say that this is the case, but can they legally do this?
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who to sue?
Hi, I'm used to small claims court processes but just want to check my understanding on who exactly I need to name as the defendant in this case. - Car purchased new from dealer A - Used Finance company suggested by manufacturer - Faulty after 9 months, took to dealer B for repair - Dealer B was refused cover under the…
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Help needed re: Homebase and lack of refund
I will try and keep this as short as possible but I still haven't received a refund from Homebase despite writing a letter of complaint. The basics of this are as follows: 04.05.13 - ordered from them at a cost of £495.95 and paid via debit card. Delivery was stated to be within 14 days. 15.05.13 - I checked the order…
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12% restocking fee
I have bought an item for the GP surgery that I work for and it has not yet been paid for, as we have an account, we want to return it as we don't need it. The company wants to charge a 12% restocking fee which would be around £40 I am within 28 days returning it unused. Can they do this?
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ebay
hi can anyone help i bought a cooker on ebay paid with credit card through paypal.cooker wasnt working as it should they game with a replacement cooker which has the same fault.tried to ring them and get put on hold and then the line goes dead is there anything i can do ...thanks ...
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kenwood kitchen aid?
Hi all I was wondering is there a contact number for kenwood. We have a k2 mixer and the whisk has broke. We only bought the unit brand new last year. I did register online and via there guarantee card and also wrote a letter but as yet have not had a reply back. Anybody got a contact telephone number for customer service?…
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Stanley Flasks
I need a bit of advice in which way to go with a small Stanley Flask I have had replaced under their lifetime guarantee about 4 times in the last 18-24 months. The reason I purchased one (not cheap at circa £15) was the guarantee of a replacement and the "stay hot for 12 hours" statement which to be fair the first one did…
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Purchase from a company now filing for liquidation
Hello, I hope I am posting this in the correct place. I am really angry right now, last Thursday (30th May 2013), I rang a computer company called Yoyo Tech (owned byAntec Direct LTD), in London. I rang a total of three times that day and spoke to different sales advisors as I wanted to buy a new motherboard bundle,…
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Receiving incorrectly addressed mail
Over the past 3 weeks I have been receiving mail addressed to somebody else. I have lived in this property since it was built so there was no previous occupants. When the first letter arrived I opened by mistake (I live alone so never check who the mail is addressed to), the first letter was from the Job Centre confirming…
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Please help ---- asap
I've bought and paid for a garden furniture set on ebay that is due to be delivered around mid/late June. My question is can I cancel this order and get a refund. The seller is a business rather than a person and I paid by credit card. A prompt reply(s) is appreciated. many thanks:j thanks
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I think my Dad has been scammed... is there anything I can do
I'm a very rare poster on here, but an often time reader, and you all seem to know your stuff. I'm really hoping you can help me. Basically, as a breakdown of the situation (as he'll tell it). Two guys turn up at the door asking for directions to the motorway, they say they've been in the area promoting their new watch…
