Purchase from a company now filing for liquidation

honeybeee1

Hello,

I hope I am posting this in the correct place.

I am really angry right now, last Thursday (30th May 2013), I rang a computer company called Yoyo Tech (owned byAntec Direct LTD), in London.

I rang a total of three times that day and spoke to different sales advisors as I wanted to buy a new motherboard bundle, consisting of the motherboard, processor chip, CPU cooler and RAM, which I would pay for separately and then it is assembled in the store and sent to me completed.

As I said I rang three times on the Thursday tomake sure it was all the correct items I wanted and on the third call I placed the order and paid by credit card, over the phone, a total of £293.16 including next day delivery.

It arrived on the Friday, and it was all complete, unfortunately when I went to put it in my old PC chassis, it was the wrong type of motherboard for my chassis. I tried ringing Yoyo Tech for some advice but it was constantly busy, or I would get the message 'sorry there is a temporary fault'.

I managed to get a new case from a different shop on the Saturday and installed the new motherboard and all the other components from my old PC and it is all running OK.

Yesterday I found out on their Facebook page thatYoyo Tech has gone into liquidation and there apparently is a sign onthe shop door giving the info on the liquidators.

One post on their Facebook page says R.I.P Yoyotech 30.05.13.
which is the day I bought my motherboard bundle from them.

NO-ONE said, out of the three times that I rang onthe 30th May that they were going into liquidation, if they had I would never bought anything from them.

I am so disgusted, and to be honest wondering if the components I bought and paid for in good faith, should have been sold to me at all as the company can no longer honour the 12 month warranty, so if anything fails I am stuffed. Also if anything had been faulty when I received it, I might as well have taken £300 and set fire to it as there is no one to contact about it.

If anyone can give me any advice on this, or if I'm just stuck with what I've got I would very much appreciate it.

Thanks

bod1467

For any single item over £100 then your CC company is jointly liable for the performance of the contract, including any statutory rights (such as under the Sale of Goods Act).

And you've probably still got manufacturer warranties anyway - so make sure you fill in and send off any warranty registrations.

mattyprice4004

Does it not occur to you that the person on the phone didn't know, or that they could have gone into administration after you called?

pmduk

Staff rarely know in advance that a firm is going under, (although they may have suspicions)

PZH

pmduk wrote: »

Staff rarely know in advance that a firm is going under, (although they may have suspicions)

Very true...

I once worked for a firm and only found out they had been placed in administration after another engineer who worked there rang me and told me to call the main switchboard..

Did that, and was shocked to hear a recorded message detailing the administrators...

honeybeee1

mattyprice4004 wrote: »

Does it not occur to you that the person on the phone didn't know, or that they could have gone into administration after you called?

It hadn't 'occurred' to me no, that the staff didn't know .. sorry but I'm more concerned about the money I have spent on these items and the fact they now have no warranty on them and the company is in breach of contract
OK so maybe they didn't all know, but even on the DAY they closed their doors, surely someone would have known, and it was 2pm only a few hours before the shop shut.

ILW

honeybeee1 wrote: »

It hadn't 'occurred' to me no, that the staff didn't know .. sorry but I'm more concerned about the money I have spent on these items and the fact they now have no warranty on them and the company is in breach of contract
OK so maybe they didn't all know, but even on the DAY they closed their doors, surely someone would have known, and it was 2pm only a few hours before the shop shut.

Why do you say the company is in breach of contract?

DCFC79

honeybeee1 wrote: »

It hadn't 'occurred' to me no, that the staff didn't know .. sorry but I'm more concerned about the money I have spent on these items and the fact they now have no warranty on them and the company is in breach of contract
OK so maybe they didn't all know, but even on the DAY they closed their doors, surely someone would have known, and it was 2pm only a few hours before the shop shut.

You paid by CC so your covered as bod says in reply #2.

OlliesDad

honeybeee1 wrote: »

It hadn't 'occurred' to me no, that the staff didn't know .. sorry but I'm more concerned about the money I have spent on these items and the fact they now have no warranty on them and the company is in breach of contract
OK so maybe they didn't all know, but even on the DAY they closed their doors, surely someone would have known, and it was 2pm only a few hours before the shop shut.

Is the warranty held with the shop? It is more than likely with the manufacturer instead.

It is very likely that only management knew and told the staff after closing the store.