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sainsburys
i recently ordered some fryers at sainsburys.co.uk and paid with debit card on the 24/01/13 @03:00, on the 25/01/13 @ 18:49 recevied email saying that this product is unavailable. But when i checked online again the same product was available at a higher price than what i paid for it. Am i still entitled to the product as…
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Ring question
In December 2010, I bought my (then) girlfriend an engagement ring for £350, this was from a jewellry chain and comprised a series of diamond (in a cluster) in a white gold setting. On one day in December 2011, one of the diamonds fell out. Not sure when but cue one upset wife and a trip back to the retailer. Ring was sent…
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Asus Laptop Issues... (essay content!)
Hello, We bought our Asus G73SW Notebook on 17/05/2011 from 'simplyasus' on the recommendation of my other halfs brother. Once we received it, her brother had issues with his that dragged on for about 6 months. All was fine with ours until about November 2012 when we got various niggling faults with the laptop. It came…
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Late Delivery
Hi, I've read the guide but couldn't see the answer to my situation. I ordered an item online and paid for next day delivery. The items didn't turn up the following day so I emailed the seller asking for refund of the delivery cost. They have replied quoting their terms and conditions- [FONT=arial,helvetica,sans-serif]***…
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Purchased faulty game, refused refund
/thread closed
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BUYSKU ripped me off. can I sue them?
I purchased some mini wireless keyboards from buysku.com for xmas presents for my friends and family. The ones they sent were all damaged and clearly not new. They also did not have the features listed in the advert so were useless to me. After a long and pointless argument with their customer services who just made…
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Argos Refund but card paid with no longer have?
We bought a Gift just before Christmas from Argos for about £300 and paid by Debit card but that card was lost so had to order a new one. but the new card has a new Number but as far as i know Argos will only refund back to the card that was used to pay for the item. so will they refund cash or will they refund onto new…
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WAE+ - Had to get Radio Station involved! HELP!
Hi... has anyone had any problems with WAE+ online store. I ordered something, then cancelled when they told me it would take extra time to be delivered. they sent the wrong item, after I had cancelled.I returned the item at my own expense (£10 special delivery) and they still would not refund. I had to phone 3 Counties…
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Help! I believe I've been conned by a guy online and I threatened legal action! ??
Hello Well I believe I've been conned by a guy online. Yes ok I've been silly too give him money (£1,000) on May 2012 and done it via paypal. It was a money making opportunity and he was too make me money. I received an email from him before Christmas saying all money has been lost but he guaranteed to pay me my money…
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Do I have to pay for a part to be fitted the second time round?
I had some work done on my boiler in spring of 2012 - around May time - as I was having issues with the heating and water. I began to have the same issues so contacted the same plumbing firm, someone came out, poked around and what not for half and hour and came to the conclusion that the same part had 'gone'. I imagine I…
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Debit card payment/Formula one autocenter
Afternoon, I paid a garage yesterday at 5.09pm for 'repairs' to my car for a total of £141.95 using a visa debit and ondered if there is anywayI can cancel it? I have just been to my car and I have a huge puddle of oil on my drive...my car went in for an oil leak! I have just taken it back to the grage and the manager told…
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Workmen have damaged our worktop
Hi. Hope I have put this in the right place but wondered if I could ask for advice. We are getting our bathroom done and unfortunately we noticed that the workmen have scratched our kitchen worktop ( it is just over 1 year old) and there are also 2 cup ring marks on it - basically they have emptied their bucket down the…
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Returning faulty goods postage refund?
Hi I bought 2 items online from Sports Direct, one of which had some holes in when they arrived. Therefore I had to return it, which cost me £2.20 second class. I wrote on the return form asking them to refund my postage cost as well but Sports Direct have only refunded me the cost of the item, and therefore I am £2.20 out…
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Faulty Goods Second Time Round
Good morning I ordered a pair of frames and lenses from an overseas company. They broke just within the warranty time, and the firm were excellent in sending a replacement. Six months in, the second frames are now faulty and I cannot wear them. When I contacted the company they said the one year warranty was from the date…
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Advice on Faulty exchange
Hi, i just wanted an answer to the problem i have & not sure where i stand as things are. I bought an electrical item from Maplin using my credit card in June 2011 which developed a fault in May 2012 with just 2 weeks left before the 12 month guarantee ended so i took the item back to Maplin with the original till receipt.…
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Package not arrived
I bought some clothes around new year from a small mail order company. I received a Email stating the package had been sent, but they didn't arrive. My Emails to them bounced, so I wrote to them just over a week ago but have received no reply. They still seem to be trading though. At what point do I stop writing and…
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Item returned not faulty?
Hi, I would just like some advice please :) I run a small website supplying women's accessories. Someone purchased an item from me before Christmas and contacted me last week to say it was faulty and they wanted a refund. Obviously knowing my distance selling regulations and wanting to keep them happy, I asked them to…
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Teletext Holiday Through fleetway ripped off?
Hi I just booked a holiday via teletext through fleetway. The details are as follows: - I was told upon speaking to them that the price displayed was no longer valid and to get the same holiday i had to pay an additional £40 for the flights: - The original quote was £227 + £40 extra for the flights as airline changed the…
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Ebay seller dispute
Hello, I recently bought a leather jacket from a seller on Ebay. I paid cash on collection and only realised it wasn't leather when I got back home and after second opinions from other people. I raised a dispute with Ebay but they sided with the seller as I paid cash. The seller refuses to refund pleading that the jacket…
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Distance Selling Regulations
Hi, I am confused about BroadbandBuyer's insistence their interpretation of the Distance Selling Regulations are correct and would just like a second opinion. Their T&C says the following: "9.4 Once you have notified the Supplier that you are canceling the contract, the Supplier will refund or re-credit you within 20 days…
