-
Guarantee ownership
I am selling something on eBay. It will be quite expensive and lots of people are asking if I have original receipt. Does the guarantee/warranty belong to the original purchaser or the item, i.e. if I sell this item and send the proof of purchase, which is a store statement, will the shop honour it?
-
Threatened with legal action after posting online review
Dear money savers, I recently experienced a less than satisfactory service from an online company. I posted an honest review about this on a review website. The very next day I received an email with an attachment of their legal action. 1. I am shocked that the review website passed on my details to this company 2. My…
-
Currys took payment but no computer in stock
I paid for a desk top computer at my local currys - they didn't have one in stock but contacted another store and said they would ask for one to be reserved there for me to collect. Communication has gone wrong and it seems the other store later reserved what they had for other customers. So, no computer for me. Problem is…
-
Littlewoods issues
Hi guys, This is complicated but i will try and make it as simple as possible! i placd a order online for a computer system from littlewoods and heres whats happened so far - Computer was delivered sat 12th jan - Webcam and speakers were missing so called littlewoods who said i had to call hewitt packard and ask where they…
-
When does 7 days per DSR start?
Does the 7 day period start on the day of actual delivery, or on the day of first attempted delivery? I have had something at the RM delivery office for 8 days now, but I have changed my mind and intend to send back immediately after I pick it up. I was wondering if I am still covered under DSR?
-
Threatening letter from online retailer re. missing parcel
Hi all, I ordered some clothing during an online sale over Christmas from a high street retailer and the parcel hasn't arrived. This is the second time in about 12-18 months that I've ordered from this retailer and the parcel hasn't arrived. It's not an issue I have with any other retailers like Amazon, Dorothy Perkins…
-
Is the Charity site a con?
I went onto an online charity auction site a couple of days ago and bid on two items. I was highest bidder on both of them and on my profile page it tells me the highest bid, the auction end date (yesterday), and that I was the highest bidder. I waited for an email so I could pay but nothing came so I emailed them. I…
-
Asus laptop broke again 2nd time in 8 months
I bought an Asus laptop from Argos in May last year, it was sent back in November as it kept crashing and they replaced the hard drive and now the charger has to be held in place to get a charge. I also tried a universal charger we had for our old laptop and its the same so again must be a problem with the inside and have…
-
TJ Hughes purchase
Hi, I have brought a bed and mattress (memory foam) from TJ Hughes online, the mattress and bed were both ordered from a 3rd party supplier - Sleep Design but through TJ Hughes. Received both items in 9 days and as instructed I had to leave the mattress to air for 3 days as it was vacuum packed. After 3 days, I built the…
-
freechoice tv
Ordered from choice tv on 21/12/2012 despite sending e mails no reply has been forthcoming I paid by credit card can i claim from my credit card compay(tesco)
-
Carbon Monoxide poisoning!
Hi there. I really hope someone can help me. I have had homecare cover with eon since Aug 2011. I have all of the paperwork signed by their engineers when they have serviced my boiler. Nov 2012, my 4 year old son, 12 month old daughter, partner and myself all experienced carbon monoxide poisoning due to incorrect fitting…
-
receiving payments from overseas clients
A potential client from Russia is interested in 2 vans from my van conversion company. I'm wary of customers from certain countries, including Russia, given many businesses' entanglement with the Russian !!!!!, so I don't want to take any risks but at the same time it would be crazy to turn this business prospect down. So…
-
Sky cancellation - does this sound right to you?
Having been with sky for 10yrs plus and never had a special offer, a friend of mine took them up on their half price movies for 3 months over christmas. He then discovered humax recorders and has purchased one of those so wants to cancel his sky subscription completely. They are saying because the movies are ending, he…
-
Liability for wrong returns sent
Hi Guys, I really need some advice here. I have recently sold some items on ebay, I had one customer emailing me repeatedly to ask me where his refund was. I asked him when he sent the item back and how. He had no tracking details so I asked him to wait in case it had been delayed some how. I then got an email on Friday to…
-
Dwell dispute
I ordered a chest of drawers towards the end of november which was due to be delivered on the 22nd December, heard nothing from them until I phone two days later asking what was going on. I was given a choice of days for delivery of which I asked for the 3rd of jan. On delivery of the item the delivery man broke one of my…
-
delivered too many TVs
Hi, I live in Lancaster and I bought a TV from the Lancaster John Lewis store, less than two weeks ago. It was faulty, so I called them and they sent an engineer too see the problem, to confirm the fault. They then sent me a replacement and collected the old one, Yesterday. And today I get a knock at the door from JL…
-
Virgin Active demanding money after cancelling membership
Hi. Back on 27/10/12 I went to my local Virgin Active Health Centre and told them of my wish to cancel since I was never going and spending £49.95 each and every month for no reason (which you have probably heard dozens of times). I completed all the relevant forms and was told that I required notice and that November…
-
Consumer rights - purchasing supplies for a horse! Please help!
Hi all - the stables where I keep my horse is changing their pricing structure so that going forward (from 1st March) we are having to buy all our straw, haylage etc rather than having it all included in our package. This in itself isn't a problem but the owner of the stables is saying that we have to purchase any items…
-
Still waiting for refund from Maplin
My husband reserved an item online, for collection in-store at our local Maplin store. When he went to collect the item he paid for it before the assistant got it from the storeroom. When my husband saw the box, which was tatty and had been badly re-sealed with parcel tape, he insisted on inspecting it before he brought it…
-
Can I return goods bought via Voucher Site?
Hi All I purchased a jewellery set via LivingSocial voucher site in October, redeemed it right away and having inspected it on arrival I wrapped it up to give as an Xmas present. The present was opened and we were both delighted with the necklace, earring and bracelet set therein. However, after wearing the set only twice…
