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Steam Iron failure after 5 months
Bought Russell Hobbs steam iron from Littlewoods (catalogue) in August. Stopped working today. Fuse OK. Rang Littlewoods. Sorry you have to ring Russell Hobbs. Deep discussion. Our contract with you, not Russell Hobbs. Sale of Goods Act requires you to supply goods of Merchantable Quality. Failure after 5 months = not…
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problem with Britannia hotel
hi we stayed at britannia hotel in october and raised a complaint whilst we were there and followed it up in and wrote a letter of complaint to the manager of the hotel, we have had no satisfaction from the manager and have asked for this to be escalatered to the next level in there complaints procedure, they say that…
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Neff fridge dead after 5 weeks
Fridge bought 5th Dec 2012 for £740 from Appliances online 13th Jan food very cold no digital display , phoned Neff and they offered an engineer 10 days later, also phoned the supplier who put me on hold for 15mins while he phoned Neff by this time the fridge had died completely. The engineer came 22nd and said the control…
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do some post offices charge more
I had to return an ebay item, as it was a size too small, it had cost £3.99 to send to me 2nd class...however when I went to return it the rural post office said it was too heavy for 2nd class, I told him that it had been sent to me 2nd class, this seemed to him to be irrelevant - he seemed to have a limited understanding…
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Contract of Sale Breach ?
A major online etailer advertised, confirmed and took payment on despatch of an item. This was at a substantially lower price than normal. I have recieved a totally different product. They have told me to just return the item, at my cost, for a refund. Are they bound by the original Contract of Sale to supply the goods…
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Dell - Can I take them to the small claims court?
Hi I recently bought a Dell laptop from Dell Home site While ordering I given company name for reference Now Dell refusing me to accept the return based on Home returns policy (which is less the postage charge) but they are saying they want to do this based on the business site which is 15% restocking fees Can I take them…
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Advice for paypal dispute please.
Hiya I bought an item on line and paid via Paypal. 3 days later I received a call at 6am, I'm thinking China due to the accent, informing me the item is no longer in stock and hasn't been for a while, however if I paid more money they would send an alternative. I wasn't happy so said no thank you and was told to wait for…
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PayPal to the rescue
Having just tried to buy something from what now looks like a very Dodgy Website - ilikethisgift.com PayPal were excellent and refunded within 20 mins of me filing a claim, thank you to them. Buyer beware.
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Issues with cleaning company (diamond cleaning southern)
I have lodgers at the property they were supposed to clean, however they did not turn up. I was unable to get hold of the company, Diamond Cleaning southern for the entire day, as my clean was meant to be at 9am and the lodgers were home all day so this was bought to my attention early. This was the end of a long string of…
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Laptop: Does this count as not fit for purpose?
Hi, A friend of mine has always been complaining about her laptop crashing while playing Facebook games (the only reason she purchased the laptop! - This is a friend and not me in disguise :) ). She purchased this laptop from Argos (a Toshiba Satellite C660). I told her to get back onto Argos and Toshiba at the time which…
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Returning the Wrong Thing Delivered, problems please help!
Background. I ordered a bed from bedroomworld, along with a matteress. Now I have had issues getting them delivered but I am over that already! The issue I have is that the bed thats arrived is not what I wanted at all. I ordered a brown ottoman bed called the "genoa". Now the bed thats arrived is black. When I called to…
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Kurio 10 Tablet bought at Christmas - Not working properly
I purchased the above at christmas from toys r us. We are always having problems with the internet pages freezing, not a problem with our connection. I really want to take it back to store but I can't find the reciept (I put it somewhere safe!) and I used love to shop vouchers to purchase. Will the store give me a…
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Phones4U Cancelled order won't refund me!
Hi everyone..I decided to join this site as I need some help with a very complicated situation. Basically on January 3rd I ordered a Blackberry 9320 for 109.95 from phones4u for my brother..i ordered it to a different delievery address than my billing address and so the order was rejected for security reasons. Basically i…
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Activity Superstore Pamper treat choice refund, is it possible?
My in laws brought me one of these as a present but I will never use it, due to various issues I have the very thought of this brings me out with panic attacks. It was purchased from Boots and I have the gift receipt, it's all in tact and the box states refund Christmas 2012 can be do e til end of Jan. How do I go about…
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Car History Misrepresentation
We recently bought a car from our local Audi dealership believing that it had been one of their demonstration models. When we received the V5 this morning we noted that the first owner was listed as a car rental company. This sounded an alarm bell and I also found, buried in a very thick folder that there is an outstanding…
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Energy Bill - What law required bill accuracy?
Hello. I made a complaint to a big energy company about a final bill that was inaccurate after I had given them accurate meter readings. For many months they have failed to respond to the complaint. I have now though just received a final demand from them out of the blue for the exact same amount. They have not corrected…
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Online Retailer Issue - Advice Required!
Hi to everyone at the MSE Forums! I recently placed an order with an online retailer of which I've two issues that I could really seek some advice. Firstly... The order was placed on 15th January 2013 of which I received a despatch e-mail indicating it was with Royal Mail and would be with me within 1-3 working days. The…
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Faulty goods but no packaging...
Hi There, I bought a bluetooth handsfree car kit through online but with a groupon voucher. After about 2 months the thing has stopped working, I have emailed them with the problem and they emailed back with this: All you need to do is send the unit via royal mail using second class large letter to the address below it…
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Cancelling Adrian Flux Car Insurance Problem
Hi Can anyone advise me please, my husband has his off road car insurance with adrian flux, he sold the vehicle yesterday and called them today to cancel, the total of the policy was £321.50 it was renewed on the 3rd November 2012 and they have turned around and said yes we will cancell but you need to pay us £282 to…
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Advice regarding La Redoute Order Please
Hi there I used to shop with La Redoute years ago, and placed an order online with them on 10th January after a 6 year gap. All the items were listed as "in stock" at the time I ordered (I would not have ordered if they were out of stock) and the delivery time was listed as 3-5 working days for a charge of £3.95. On the…
