Returning the Wrong Thing Delivered, problems please help!

Jacka87

Background. I ordered a bed from bedroomworld, along with a matteress. Now I have had issues getting them delivered but I am over that already! The issue I have is that the bed thats arrived is not what I wanted at all.

I ordered a brown ottoman bed called the "genoa". Now the bed thats arrived is black. When I called to get it swapped they said that the order confirmation said black and all their paperwork said black so its my fault for not checking the order confirmation properly (a lesson I have learened from this fiasco!). Anyway, they are demanding I pay charges to get the bed taken away but saying they arent charging me to deliver a new one. I ended the phone call with them saying they would give me overnight to think about it and I am expecting a call back soon today. However it has just come to our intention that the delivery note says the bed is the "berlin" whilst the box itself says its the "Prado Plus". Bedroom world sell the berlin and the genoa as 2 differenmt beds at different prices but dont sell the prado. The berlin and genoa are similar but their are differences whilst I googled the prado and that looks exactly like the genoa. It could be that I have the genoa which is just a prado under a differnt name, or they could be different beds.

Anyway, I dont think its my fault that the bed is not the bed I ordered. Ok I may have failed to check the order confirmation with enough detail, but they have so far messed up my address and phone number, failed to deliver when they said they would and now the bed may may be either a black genoa, berlin or prado and I just dont know untill I put it together which I dont want to do if its wrong! Its defo the wrong colour tho!

Have I got any right to say I am not paying if they have delivered the wrong bed? Or do I need to stump up the redelivery costs? Which btw they originally said where £30 but then said they would drop to £20, then said thats half the original redelivery charge, even tho delivery in first place was only £15 and 20 id not half of 30!

I am expecting a call back soon so any help would be very much appreciated! Thanks

Jacka87

PS I am at work but my partner is at home. She has opened the box to discover the bed delivered has no feet, the genoa & prado should have feet. The berlin doesnt from pics on bedroomworlds own website. I am thinking I can say they did not delivered the product I ordered, based on the pics I can see on their own site. Theirfore they sent wrong bed and I am not at fault at all?

I am now worried about the unopend mattress I have in the room, a much more expensive purchase :-(