-
Consumer Rights on Faulty Phone
Hi some advice please. Bought Pay As You Go Mobile phone for Christmas present from Orange (EE high street store). Purchased 19 Dec 2012 with VISA Debit. Started using it on 25th Dec and every 2 or 3 days phone locks up. Screen is blank and unresponsive. Recover phone by taking battery out and putting back in, then it…
-
if someone dies are the next of kin still tied to an 18 month contract
We changed to BT Infinity about 4 months ago under my mum's name. She recently passed away. The contract is for 18 months. Are we still tied to that or can we cancel?
-
EA Games - FIFA Points
Fifa 13 was released on September 27th. My son converted 3200 Microsoft points into FIFA points. He never got the FIFA points! There was an issue on the day, and a lot of people didn't seem to get the points and EA were aware and issued an update on their site. I have been contacted EA Live Chat since then (yes, for 4…
-
Small Claims Technicality
I have a Money Claim (commonly referred to as Small Claim) filed against a damp and timber surveyor who failed to spot rising damp in a property prior to my purchase. As a result of this, I had to pay for costly damp proofing I was not aware I would need when agreeing a price for the property. My partner was responsible…
-
B&Q gesture of goodwill??
hi all, just thought id share this as a name and shame as im still pretty angry! i painted my whole houses interior woodwork with b&q's "brilliant white" gloss paint, used it before so had no issues. within 3 weeks it went yellow! 6 weeks later and tons of emails including weeks without a reply "anyone there / you ignoring…
-
Currys muticare mastercare coverplan
My sister's television developed a fault. Mastercare engineers said it could not be repaired. Mastercare offered replacement vouchers to replace said item and sent her a voucher code for £749 yet when she phoned up to enquire which tv this was for the employee said that the voucher was valid for only 50% of the £749 as she…
-
Online company not answering emails/phone - who can I compain to?
I purchased some footwear for my sister for Christmas. They are letting in water and so I emailed the company and they sent an email with their returns address. However they said the item was no longer in stock and I would have to have a refund. I looked on the site and they are in stock. I emailed them about this and have…
-
Apple laptop charger_Satisfactory Quality
I've purchased 6 chargers in 4 years from apple because they keep breaking. They are out of the stat warranty period, yet I feel they are obviously unsatisfactory quality, as perhaps they've not lasted a reasonable length of time. Please can someone advise where I would stand with this issue, should I approach the store…
-
my photos used as marketing
not sure of correct board for this, but i had some pictures taken of my son and obviously had to pay for the pics i wanted, i have now just seen some of the pics being used on the photographers facebook page - i wasnt asked this and dont recall agreeing or signing anything, so is this allowed? surely if the photographer…
-
Could anyone offer some advice please?
Hi, I recently purchased two watches from watch shop.com for my wife for our anniversary. I couldn't make my mind up which she would like the most so I bought both with the intention of sending one back for a refund. The watches came and my wife opened them whilst still laid in bed. Having got one of the watches out she…
-
Morrisons Cellar
I received a save £30 when you spend over £100 at morrisonscellar.com (code is cata074 but I think it is only valid once) I place an order, the card was authorised and I was given an oredr number. A short while later I received an email cancelling the order as, apparently, I don't live where I do! I am now in protracted…
-
Minimum service charge on samsung laptop
I recently bought a samsung laptop and it now won't boot. Samsung have arranged for it to be collected under warranty. Samuel King - their 3rd party service centre -say there is liquid damage and quoted exhorbitant amounts for repair which I have refused as it would be cheaper to buy new. They will not return my laptop…
-
Item exempt from 30 day guarantee?
Hi, I bought a new facial sauna from Argos to replace my very ancient one. I have used the new facial sauna 3 times and it has made marks on my cheek. It seems to be very, very hot .. too hot, infact, to use. I feel that there is a fault with the product .... surely it shouldn't mark my skin. This item is exempt from 30…
-
Wedding venue nightmare
Hey all, i dont know if anyone can help me... I booked my wedding at a venue in august last year for Oct 2013 Ever since signing the contract and paying over £1500 deposit we've had problems from the off, getting reciepts from them (they appeard to think an invioce of £1500 was a reciept!)getting a full breakdown of…
-
Castelan Furniture Warranties
I have been in dispute with this company for almost a year regarding faults with my furniture, the main problem was that they would send an inspector to check the reported faults then I heard nothing. I would have to contact them to find out what was happening. They would then say they had been trying to contact me ! And…
-
Credit card refund problems
I have a Barclaycard with £54 credit from when I cleared the balance with a transfer. I have written to them twice and sent two more faxes to their complaints department and I am still awaiting the refund of the monies. In my first complaint I provided details so that a refund could be made to my bank account however the…
-
I want item replaced - offered a partial refund. Where do I stand?
Earlier today I was contacted by Samsung regarding a faulty Fridge Freezer that I bought thru' Comet in December 2011. The scenario thus far:- On 10th December 2012 I contacted Samsung to advise that their product was faulty and as Comet were no longer in business I was coming to them for help under the 2 year warranty…
-
Plumber damaged boiler + property and wont pay...
Hi any comments appreciated....would like some advice... We had problems with our boiler only working for hot water - no heating and its freezing we have a baby so would like fixed asap… We called a heating engineer who visited and diagnosed the fault. So far so good... A few days later said engineer visited to install…
-
HMV won't refund and manufacturer won't exchange
Hi My friend purchased a tablet for her son for Christmas from HMV, and on opening it up it didn't work. She has been in to the store who have refused to refund saying she has to claim under the manufacturers warranty. The manufacturers are refusing to exchange saying the store should refund or exchange. What are my…
-
Money claim for a flight
Hi, I flew with KLM in September from London to Miami and I booked my tickets over the phone using some vouchers that KLM gave me for a delayed flight in the past. They took my card details to pay for the rest of the money that the vouchers weren't covering, and everything was proccessed fine. I was surprised that they…
