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DHL claim late for vat
I bought my son some T Ricky Assassin jeans from US site for Xmas. DHL delivered them in time. Now I've got an invoice from them for Vat £44.23 and Admin £5.00. I thought any tax had to be paid immediately? Is this legit? I've had so many attempted scams, phishing etc that I'm very cautious now.
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What is the time limit on reporting a problem?
Last year (25/4/12) I bought a photo album through Amazon but only got around to using it last weekend. And I discovered that out of 50 sheets, 24 were faulty - the picture pocket was only sealed top and bottom so the photos just fall out. I realise that this is a long time but... Their response was "We are sorry to hear…
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web host auto renew question
hi all. over the last four years i have had three running web domains registered with Easyspace but now i just need one of them. so i went on the easyspace website to cancel two of them. when i got into the site it appeared that one of them was due to be renewed on the 2nd feb and it said that it had been renewed on the…
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What would you do? Legally/morally?
Hi guys, This is an advice request but also a bit of a moral conundrum! I bought a tablet off ebay pre Xmas, long story short it was faulty but seller ignored all messages until ebay got involved and refunded the money. It was really awful as it was my son's Xmas present, and I just couldn't get any response from them.…
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Distance Selling Regulations re P & P Refunds
This question has probably been asked time and again, but can't find anything!! I bought a piece of jewellery from a jewellery channel and paid £2.95 P & P. When it arrived it wasn't as impressive as it looked on the TV. The following day I returned it - guaranteed for next day delivery at a cost of £5.90 - total outlay…
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Returning faulty goods bought online
I have read the 'Consumer Rights' section but am still unsure as to my position. I purchased a stereo through Amazon as a Christmas present, which has since proven to be very temperamental randomly stopping of its own accord when used. I have contacted the seller who inform me that they will collect and examine it but if…
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Ebuyer Returns Policy
Hi, in recent years everytime i return faulty goods to ebuyer i have to ring an o3303 or similar chargeable number for management referral which is a pain as there is allways 10-15 in the queue before you. They now have also introduced a new policy where you ring the 03303 number and then they send you an email asking you…
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Amazon and San Direct breaching sales of Goods Act
Hi All, Back in May 2012 I purchased a Bissell cleaner via Amazon from a company called San Direct. The item is no longer working and I assume inherently faulty. I contacted San Direct and advised them of this and they responded that there warranty is only valid for 90 days. I've sent the normal letter quoting the Sale Of…
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Cinema Ticket Refund?
Hi My friend was sold 3 tickets at the cinema last night, instead of 2 that she asked for, as soon as we noticed ( within minutes) she asked the ticket guy for a refund and she was told that she could not have a cash or debit card refund but could have a guest ticket for a free viewing at another time. This was backed up…
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Littlewoods account, customer passed away
Hi am writing on behalf of my mum as she is getting very anxious about this. Basically she has been an agent for Littlewoods catalogue for 30 years, but as of late only has 1 customer who sadly passed away a few months ago leaving £150 ish pound to be owed, obviously my mum does not want to pay someone elses debt.…
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Logitech being big meanies! Won't honour warranty.
Recently my Tripple Fi 10 earphones stopped working approximately 11 months into their 2 year warranty, purchased direct from Logitech's UK store. They were purchased at a discount price of £49, using a Logitech 50% off code I received because another item of mine a Logitech Harmony remote broke out of warranty. The…
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SCS Guardsman Policy - Mis sold by SCS Staff
Hi I wonder if anyone can advise, on the way forward, back in 2008 We purchased a sofa and managed to get some discount off the sofa and put it on finance, part of this was the purchase of the guardsman policy for 5 years, we were told that we had to take this as part of the finance deal, even when asking could it be…
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buying online from a supermarket rights
four months ago we bought a washing machine from Sainsburys online and it has now got cracks on the top plastic cover on the front, we phoned sainsburys and were told that we should contact the makers that we have a guarrantee with, we tried that and got told that that part was not guarranteed and to call someone out would…
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Can I take them back?
On 13.12.12 I went to a local Baby shop with some vouchers for cloth nappies..I was shown a website of them and this had the prices on (£12.?? and £13.??) I purchased 4 nappies and a wetbag for them at these prices..I was told 3-5 days for delivery as they order them in from said website. I rang quite a few times after…
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North Face Outlet UK..In China !!!
Hi, Just been trapped on this website" nfoutlet ".Savings didn't look that massive so it wasn't a case of to good to be true. I paid £96 for a jacket....then I read this thread on here regarding concerns. I contacted my bank as the payment hasn't gone out yet but they told me they couldn't stop the payment, but I would…
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Goods received not as ordered
We ordered a silver plated cutlery set with a Rattail design just before Christmas from Viners at a price of £80, we had a confirmation stating our order details exactly as described above. We eventually received the goods which turned out to be a silver plated set but the wrong design, (bead) if that's important. We then…
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Am I being unreasonable?
Hi all, just want a quick straw poll as to whether I'm being reasonable in my expectations. I bought some shoes for £70 at the end of October. Since then I've worked out that I've worn them 37 times (yes I'm that sad!) in my carpeted office at work. The heels have started to go and the sole has started to come away from…
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Parcelforce charging wrong clearance fee.
Hi Guys, It's been a while since I've required advice like this, but I am hoping someone could help me. I have ordered a parcel from a Canadian company, and for some reason it was dispatched from Taiwan (maybe the product is manufactured there?) Now I know the crack with Import VAT and the like, and I expect that and make…
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Tesco Vouchers T&Cs
Hi all, Wondered if you could help me with a bit of a confusing one! I exchanged my Tesco Clubcard vouchers for a retail website under the premise I could use my points to buy £30 in vouchers that could be used all in one go. I have e-mail confirmation from Tesco to confirm that more than one voucher can be used in one…
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What are my rights!!!
my 40th birthday last week I asked my friend for gift vouchers for fish equipment at my local garden centre. she gave me £50 worth. when she brought the gift vouchers she stated they were for fish and was sold the vouchers, unfortunately I went at the weekend (3 days after purchase) to use my vouchers to be told the fish…
