What is the time limit on reporting a problem?

Photo_Album

Last year (25/4/12) I bought a photo album through Amazon but only got around to using it last weekend. And I discovered that out of 50 sheets, 24 were faulty - the picture pocket was only sealed top and bottom so the photos just fall out. I realise that this is a long time but... Their response was "We are sorry to hear this. This is very unusual. Damages/defects need to be reported within 7 working days from receipt of the item to process a claim.Unfortunatley this is outside of the claim window."

Is it too late?

miduck

Did you buy from Amazon or a marketplace seller? That doesn't sound like an Amazon response. If Amazon, speak to them on live chat, they tend to be very helpful.

If a marketplace seller, as you are outside six months the liability is on you to prove that the item is inherently faulty.

Photo_Album

It was a marketplace seller.

neilmcl

Given the time frame the onus is on you to prove the fault is inherent to manufacture, rather than wear & tear or misuse if you want a remedy under the SOGA. I'm not sure how much you paid but tbh I'd doubt it'll be worthwhile going down that route for an item like this.

Photo_Album

That was what I was thinking but wanted to check. Thanks.