Ebuyer Returns Policy

Spankey

Hi, in recent years everytime i return faulty goods to ebuyer i have to ring an o3303 or similar chargeable number for management referral which is a pain as there is allways 10-15 in the queue before you.
They now have also introduced a new policy where you ring the 03303 number and then they send you an email asking you to ring the company direct who make the faulty goods which is an 0845 number and again chargeable.
Is this legal as it is costing me time and money on hold to return theyre faulty goods to them.
This is looking like a bit of a scam now between ebuyer and the other manufacturers to make money from having to accept theyre faulty returned goods.:money:

Carrot007

They are not premium numbers so I see no issue.

Unless of course someone is forcing you to buy from Ebuyer? Nope? Thought not!

mattyprice4004

Carrot007 wrote: »

They are not premium numbers so I see no issue.

Unless of course someone is forcing you to buy from Ebuyer? Nope? Thought not!

Well that's a lovely incorrect piece of advice to give.

eBuyer HAVE to deal with a return under the Sale of Goods Act (as long as the goods / fault fall under the remit of this, of course).

They can't legally palm you off to the manufacturer.

CoolHotCold

mattyprice4004 wrote: »

Well that's a lovely incorrect piece of advice to give.

eBuyer HAVE to deal with a return under the Sale of Goods Act (as long as the goods / fault fall under the remit of this, of course).

They can't legally palm you off to the manufacturer.

Legally they can, but the OP hasn't included enough information. It all depends on if you go through the SoGA or the manufacturers warranty.

All depends on ebuyers T&C and what they state when purchased.

Carrot007

mattyprice4004 wrote: »

Well that's a lovely incorrect piece of advice to give.

eBuyer HAVE to deal with a return under the Sale of Goods Act (as long as the goods / fault fall under the remit of this, of course).

They can't legally palm you off to the manufacturer.

The question seems to be about the use of non regional phone numbers. The issue of who's phone number therefore seems a little off topic. Still you are of course correct on that part, which I was not answering.

wealdroam

Here's what Ofcom have to say about 03 numbers...

What are 03 numbers?
Ofcom introduced UK-wide 03 numbers as an alternative to chargeable 08 numbers, such as 0870.

These numbers allow organisations to have a single national point of contact without consumers having to pay extra to call them.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

Revenue sharing – where the dialled party can receive a share of what the consumer pays to make a call – is also not allowed on calls to 03 numbers.

dalesrider

mattyprice4004 wrote: »

Well that's a lovely incorrect piece of advice to give.

eBuyer HAVE to deal with a return under the Sale of Goods Act (as long as the goods / fault fall under the remit of this, of course).

They can't legally palm you off to the manufacturer.

I have tried to raise a request but your system tells me that I have to call someone else. Why is this?

In certain cases, manufacturers provide support direct to end users. They do this for many reasons, the main one is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

Seems like a good idea to me.

mattyprice4004

Carrot007 wrote: »

The question seems to be about the use of non regional phone numbers. The issue of who's phone number therefore seems a little off topic. Still you are of course correct on that part, which I was not answering.

My apologies, I thought you were discussing the returns part.

Legality of chargeable numbers seems to be a bit of a grey area - I know it's been debated a lot on here.