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Mark Group Ltd
Hi All, Looking for some advice regarding a contract we signed with the mark group Ltd who provide loft insulation via government funding. Okay so the government funding was free to absolutely anyone regardless of income. I knew the government were pulling this funding in late December so I called the mark group to have my…
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Kinnaird & Nochex
Hi, I have already read numerous horror stories about Kinnair of Ireland, but too late and after I had purchased a £70 dressing gown for my wife's Xmas. The gown was meant to be medium and it was miles too big in the body the length and the sleeves. It would have gone around her twice. I emailed a few times starting on…
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Tesco dog food-wrong contents
We bought Tesco's own dog food, chicken chunks. On opening it we found it was a solid somewhat fishy smelling food with no chunks. Another can we bought at the same time had the correct contents. What should we do? I have had nothing but rudeness when I have tried to complain in person about another mislabeling and an…
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Faulty Washer Dryer, Just Out of Warranty - Please Help!!!
I need some assistance with what I thought would be a fairly straight forwardissue in dealing with a large online retailer of consumer goods. In September 2011, so just over a year ago, I purchased a premium washer dryerfor about £600. It has recently becomefaulty in that it does not dry anymore (the pump filer has been…
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damage sofas
hi does can anyone help me on this we bought 2 3 seater in jan 2011 they said i only had a 1yr gaurentee the leather is peeling off and sinking we have had a manager out to look he said its in terrible condition and as hes only the seller we would have to take the manufacturers to the small claims do i have any right as…
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Delivery Failure
Hi I purchased a new TV from Amazon last Friday and paid extra for it to be delivered today. I have taken a day off work and it still hasn't arrived. Being self employed I have lost money waiting in for the delivery. I have now got off the phone and they said they didn't get round to it and it will be delivered tomorrow.…
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Return a product thats now in a sale
Hi all, Very quick (hopefully) question, did a search but couldn't find the answer but apologies if I've missed it. Got bought a gift for Xmas from Topman. Style didn't suit so I've taken it back. Had a gift receipt for the top. The guy gladly gave me £15 on a gift card, happy with that as couldn't see anything I wanted at…
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ASUS Tablet Lost in Transit
I hope this is ok to post here. I sent my ASUS tablet back for repair on the 18th of December - it was under warranty and they gave me an RMA no problem. However, the tablet was last in transit by DHL. DHL did not dispute this and told me on the 8th of January that they had declared it lost, information which I and they…
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Distance Selling: No refund after MANY assurances it has been issued
Hi, At my wits end here with online gift company I Want One Of Those (IWOOT). It is a VERY long story so I'm cutting it right down to basics; if more info is needed, please ask. They didn't deliver my items in time for xmas post to Afghan so I was told to re-order and choose next day delivery (which took 2 days!) and that…
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HMV to allow gift vouchers to be spent !
In the news. I knew i should have bought some on Ebay !
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Chargeback: Paypal Vs Barclaycard
Bought a new Nintendo DSi on eBay from a Chinese retailer with over 12,000 positive feeback ratings. Paid via Paypal, deducted from my Barclaycard. It worked on Christmas Day, but then not since. Initial correspondence with retailer was positive with reassurances that he'd refund or replace if it was faulty. Tried…
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Dentist's 'Goodwill Gesture'
I have recently placed an official complaint regarding a previous dentist who has left me with an ongoing issue of pain and discomfort and possibly facing bridge work. As a result of the complaint, the dentist has sent me a cheque, and I quote: "As I do not like a dissatisfied patient and purely as a gesture of goodwill, I…
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iTunes Gift Card problem
Hi. I recently bought a £15 ituens gift card for my partner. Since she is not too savvy with itunes, I went on to her account to redeem it for her. I scratched off the panel and entered the code into the correct box on itunes and was told "the gift certificate or card you have entered has already been redeemed". I took the…
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Holiday Rental Scam
I have been the victim of online fraud from a company who I paid by bank transfer the sun of £540 for 3 nights accommodation in London. I can no longer contact them as they do not respond to email or their website is no longer available. The do have a registered Private Limited Company with the Director's name and address…
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Gym Membership - Standing Order not cancelled
Hi All, First post EVER, so hope someone out there can assist. I know that the Standing Order cancellation is the responsibility of the member (namely Myself) however on this instance i think i am entitled to a full refund of my membership. I cancelled my gym membership, by email as instructed, way back now in Aug 2011.…
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Sports Direct Ignoring all my emails- any advice?
I brought a football kit for my son for Christmas in a size 5-6 however when I out it on him the week after Christmas I realized that despite the tags stating age 5-6 it was too small- this is because actually it is a size 4. I have emailed Sports Direct for help and also been instore for advice but am being totally…
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Samsung Smartphones and airport shops
A word of warning to those who are tempted to buy a Samsung smartphone at an airport shop while abroad: Don't. I was working in Abu Dhabi and bought a Samsung Galaxy Mini for my wife as the price seemed competitive and I thought that Samsung, as a global brand, would be a solid bet. Wrong! She was phased by the Qu'ran app,…
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EBuyer returns
Has anyone else had difficulties in dealing with Ebuyer and faulty kit? I bought a steam mop from them 11 months ago and the handles snapped off while I was cleaning up after Christmas. I've tried ringing them and leaving messages for them to ring back but nothing at all has happened. All I get is some canned music and a…
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We own unadopted land. Rights?
We own half of the road which are on the deeds of the house front and side, my plan would be to extend the garden leaving access still for those to pass however narrrower than before claiming some of this land as it used to be a side street however clearly not been used in years. Does anyone know the legal rights to this?…
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Debenhams Gift Food Refund
Hi all, First post here and need some help please. Buying a whittards coffee set before Christmas from Debenhams and now not refunding it, I've tried to return to branch to be told that these items cannot be refunded. I've looked on their website for store help and the way I read the policy, is that as long as its unopened…
