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ATM crashed and swallowed my card. Happened to you? Advice for complaints/ claims?
I put my link debit card in an ATM today (Sunday). The screen was not displaying any fault warning at the time. The card went in the slot and just as it went inside the machine, the screen promptly went blank. The ATM had crashed. I waited there as it went through the whole reboot, and after about three minutes it returned…
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2nd hand car where do I stand?
Hi I have moved this post from motoring as it is really my rights that I am querying. I bought a 2011 Renault Clio in July last year from a Renault Dealer (It was a horrible experience because of the extreme hard sell of extras from the sales team but thats another story). Within a couple of weeks I had to contact the…
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Plumber sold business, where do I stand with warranty?
I had a new central heating system fitted the week before Christmas. The plumber that installed it said all his work came with a 2 year no quibble part's and labour warranty. The boiler broke down on Wednesday, so I rang the plumber only to find that the plumber has sold his business and is no longer doing plumbing. The…
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Simply Be - No delivery of items, being charged for them!!
I moved house a few months back so decided to take out a catalogue so that we could buy new pans, curtains, utensils etc etc... First order I did, 1 set of pans £24.99 and 1 set of plates/cups/cutlery for £44.99 Brilliant all I had to do was wait for it to be delivered. 2 weeks later I contact them as I still hadn't…
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Packard Bell & Tesco
I have bought a Packard bell easynote TK87 laptop about 8 months ago. It has recently decided it does not want to boot up much to my dismay. i called Tesco but was told that Packard bell would be best to deal with it since it needed repair. I wanted to know if this is the best action to take as i have heard alot of stories…
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Jewellery lost due to fault or poor fitting
Hi all, yesterday my wife purchased a new clip on pendant for her pandora bracelet from a pandora store for £65. The attendant fitted it to the bracelet for her. After a 5 minute walk and drive home it was gone. I can only assume it was either fitted incorrectly or was faulty. I returned to the store today, explained and…
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Amazon Marketplace purchases not covered by Consumer Credit Act
interesting article, I heard a similar argument about Paypal as well http://www.guardian.co.uk/money/2013/jan/19/amazon-marketplace-purchases-not-covered-consumer-credit-act
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I don't like my new cooker - help!
This is going to sound lame - sorry. I'm usually so good at researching and knowing exactly what I want, but.... I bought a new cooker from John L, delivered today. The salesman convinced me that it would do all that the one £300 less would do and better, so I went ahead. Now that it is home, I hate it :( - it doesn't do…
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Received refund but item not collected?
I bought a laptop online over Christmas, but whilst I was waiting for it to be delivered I found a better deal. I cancelled the order under the DSR, and arranged for it to be collected from work. The courier did not arrive so I took it home and phoned the company again. No explanation given as to why it was not collected,…
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Waive Returns Shipping Charges
Hi I recently purchased two lamp shades at £45 from lights4living.co.uk at £45 each. The shades recieved were a very different colour from the picture on the website and description. I contacted the company and after being asked to send pictures was told that although everyone's screen and so the picture on my screen may…
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Car warranty dispute
I have an extended Nissan manufacturer warranty on my 2008 Qashqai. Last week I discovered a front brake was binding so had the local Nissan dealer take a look. They confirmed the caliper had seized and it would require replacing along with new disks and pads but when they asked for authorisation from Nissan Warranty to…
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Damage caused by faulty cabinet
Hi, Please can anyone advise or has anyone had a similar experience? Last week, the glass pane at the front of our bathroom cabinet fell off during the night into the bath causing a crack in the bath. The cabinet is designed for use in the bathroom. The bath is now un-usable as it leaks. Am I within my rights to claim a…
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Music Magpie failed to collect
Reading the MSE article on failed deliveries, I wondered if anybody could enlighten me as to where I stood with the following; I made an order to Music Magpie and arranged collection for Saturday 12th January 2013 between 8am-8pm. I booked a days holiday waiting for somebody to collect, only for nobody to arrive and then I…
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Cancelling David LLoyd gym membership
Plan to do this as I hav ea found a better gym nearby. Any memebers got any tips as I believe they sting you with a 3 month cancellation ntoice which is non-negotiable. Also believe OFT are investigating this and want to make sure I am forewarned and hopefully can avoid this nonsense! Thansk and hope everyone is enjoying a…
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Vodafone invoice not including discount!
Hi, I upgraded to an iPhone 5 on Dec 18th and also took out a new Samsung galaxy s3 with a new line and contract as part of the whole deal in arranging a discount on the iPhone When the sales person at Vodafone was listing the tariffs I said the monthly cost was in my budget but paying £109 for the phone when i can get a…
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A little advice please
I purchased and paid for installation of a freesat PVR today and it appears to be faulty as the sound lags behind the pictures. The installer used the existing sky dish as an aerial. This lag never occurred whilst using my sky + box therefore I can only assume it is the PVR which is causing the problem.(happy to be…
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Lost parcel, refused compensation
I bought a fireguard online, costing just under £100, using my credit card. It was the wrong size so arranged to return it to the company. The company requested I return it to a 3rd party company, and once received and found to be in good condition I would get my refund. Parcelforce collected the parcel on Friday 7th Dec…
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So annoyed! - Funky Pigeon
I order a personalised mug for the OH, not only was the writing missing off it but it was also broken when I received it. I tried ringing their customer service line but the message said the office was closed due to bad weather, and to ring back on Monday. I have filled in the customer service form to note my claim but…
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pup sold with numerous hidden congenital defect
I want some advice about consumer rights about buying a PET . My pensioner parents have been ripped off. Responding to an ad on Gumtree which they saved and handed a "pedigree" they used their savings and paid £650 for a cavalier king charles spaniel female pup. She was mismarked but they didnt care, and the ad also had…
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Mechanic has damaged car
Hi There, I'm hoping someone can give me some advice. My car's engine started making a rattling noise so I rang the mobile mechanic that I normally use (who's trading as a business) to investigate and fix the problem for me. On investigating he removed the injector's to replace the seal's, but this did not fix the…
