Music Magpie failed to collect

mattblade

Reading the MSE article on failed deliveries, I wondered if anybody could enlighten me as to where I stood with the following;

I made an order to Music Magpie and arranged collection for Saturday 12th January 2013 between 8am-8pm. I booked a days holiday waiting for somebody to collect, only for nobody to arrive and then I received this from Music Magpie (AFTER I had told them nobody had turned up)...

"Hi Matthew,

Firstly, thank you for choosing to sell your stuff with musicMagpie.co.uk, however, we needed to let you know that due to a technical error when you placed your order (XXXXXXX) your courier was not booked for the day you requested.

We are very sorry that this has happened to you, and rest assured this error has now been fixed. We would like to resolve this problem with you at your earliest convenience and provide you with an alternative collection date or a different way for you to send us your items.

Please reply to this email telling us what day you would now like your collection to be made on and how many boxes you have for collection. Alternatively, if you would like to speak with us please click here to chat with us live now or call us on 0870 495 1283.

If you have already contacted us about your collection, please disregard this email.

Again, sorry that this happened to you and thank you for being so understanding.

Thanks"

I feel fairly annoyed that I spent the whole day at home and the most I get is an apology and they still want my business?

All help appreciated.

Tiglath

Yep, I wasted 2 separate days waiting for Musicmagpie's courier to turn up (Friday 11th and Saturday 12th). Looks like they did have a genuine computer system problem. I replied to the email and am set for a collection of both boxes on Saturday 26th. I'm giving them a second chance because I don't use Ebay etc and the stuff is already boxed up. I've never used them before but if they mess up next weekend I shan't bother again.

As to whether you have recourse to anything other than an apology, I doubt it.

wealdroam

mattblade wrote: »

Reading the MSE article on failed deliveries, I wondered if anybody could enlighten me as to where I stood with the following;

I made an order to Music Magpie and arranged collection for Saturday 12th January 2013 between 8am-8pm. I booked a days holiday waiting for somebody to collect, only for nobody to arrive and then I received this from Music Magpie (AFTER I had told them nobody had turned up)...

"Hi Matthew,

Firstly, thank you for choosing to sell your stuff with musicMagpie.co.uk, however, we needed to let you know that due to a technical error when you placed your order (XXXXXXX) your courier was not booked for the day you requested.

We are very sorry that this has happened to you, and rest assured this error has now been fixed. We would like to resolve this problem with you at your earliest convenience and provide you with an alternative collection date or a different way for you to send us your items.

Please reply to this email telling us what day you would now like your collection to be made on and how many boxes you have for collection. Alternatively, if you would like to speak with us please click here to chat with us live now or call us on 0870 495 1283.

If you have already contacted us about your collection, please disregard this email.

Again, sorry that this happened to you and thank you for being so understanding.

Thanks"

I feel fairly annoyed that I spent the whole day at home and the most I get is an apology and they still want my business?

All help appreciated.

Mattblade, have you read MSE's Failed Delivery article?
It talks about getting compensation for failed deliveries, but the principle is the same with your issue.

Tiglath wrote: »

As to whether you have recourse to anything other than an apology, I doubt it.

Tiglath, probably worth you reading that MSE article too.

mattblade

Thanks Wealdroam. I wasn't sure if the article applied to me as strictly speaking I wasn't having anything delivered?

wealdroam

mattblade wrote: »

Thanks Wealdroam. I wasn't sure if the article applied to me as strictly speaking I wasn't having anything delivered?

Yes, it does.

It would also apply if (say) a service engineer was due to come to repair a domestic appliance and didn't turn up.

The point is that they made an appointment to meet you and failed to keep that appointment.

Flyboy152

Why didn't you arrange to have the goods collected when you were going to be at home anyway?

System

I think this is a different situation than a failed delivery or a failed service visit. You're actually selling to the company. I would be surprised if you can claim compensation in this scenario.

System

In fact I would say if you arranged a collection and you weren't in on that date they could claim compensation themselves!

arcon5

You chose to take a day off that day so no you cannot claim for that day - your consequential losses would be additional days you have to take off - but you'd have a duty to mitigate your losses.. Ie choosing a day you already have off if possible.

In reality though they are unlikely to give you a penny

vikingaero

I found Music Magpie to be pish poor. The courier failed to collect, but luckily when he did Mrs V was in to handover. It took over a week for the parcel to get to MM, they didn't process for over two weeks when they said they would take one week. Then they said they would send a cheque on a certain date. 10 days later the cheque arrived. It's a skanky way to do business and to keep the money in their account for as long as they can.

mattblade

Flyboy152 wrote: »

Why didn't you arrange to have the goods collected when you were going to be at home anyway?

The whole point of the thread is that I was at home - all day - between 8 and 8.