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Consumer rights - repairs
I'd be very grateful if someone could help over consumer rights with regard to repair work. 2 weeks ago I sent my 3 year-old ipod, which was working fine except that the battery only lasted about 50% of the time it used to when new -to a so-called repair specialist to have the battery replaced. It was returned with a…
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Best Price for Silver Scam, anyone?
I feel like a complete idiot. I sent some old silver jewellery to an on-line company that purchases at scrap prices and they haven't paid me. The pack was sent on the 21 December. Two weeks later I still hadn't heard so contacted them, and they assured me they'd be making an immediate payment. I was expecting a little more…
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Online mis-price, now not in Stock!!
Hi All Bit of advice needed, purchased an item online which was probably a mis-price. Recevied and Order Confirmation stating the following: "Thank you for using Value Tyres Online Your order has been successfully processed and will be despatched to you shortly. Please keep a record of this e-mail as your invoice." They…
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Do 'Distance Selling Regulations' Apply Here?
Hi All, Does DSR apply to a subscription taken out on the 12/1/13 with Racing UK over the telephone. Its apparently a 12 month contract and when a cancellation was requested they have said that there is no way out of the contract. When DSR was mentioned they are trying to argue that they are part of the 'leisure' industry…
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Rights for error in on-line hotel booking?
Hi, I made a reservation for a hotel booking, yesterday, through the online agency Alpharooms.com. I intended to make the booking for Feb 18th but somehow during the booking process the date defaulted to today's date Jan 18th, which I didn't spot before I paid and got my booking confirmation. I immediately contacted…
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Whirlpool oven help
We got our oven as part of our house purchase with David Wilson Homes with a 5 year warranty 15 months ago Issues started about 4 months ago, so the oven was 11 months old. It cuts out randomly whilst cooking, not when off, just when cooking, the clock screen and internal light flash but the oven is not heating at all, i…
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Very Interest Charge on late payment
Hi, can anyone help me with my rights. i have a very catalogue which i got a cooker on buy now and pay off within 12 months for interest free. i got my statement every month and paid it within two days without fail, and i always paid £100 per month, not the minimum £20 so I am a good payer/customer. but i got my statements…
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Maggots found in food.
I recently purchased some single serve cereal pots. They were put up with the groceries and not touched. A few days later my boyfriend and I were up early and wanted a quick bite so thought it would be a good time to grab one each. He brought his through before he'd opened it, and from the side you could see the whole…
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Told I owe Money to Kwik Fit
Morning I just received a letter saying I owed £186 for a debt to Kwik fit from and address in London from 2007. I have never used Kwik fit and have never lived at the address that was provided (actually I was only given a postcode). I phoned the company Buchannan Clark & Wells and told them they had the wrong man that I…
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entitlement to refund instead of repair
Brief summary - I bought a fridge-freezer from an online retailer and became aware of a fault within three months. The retailer insists I have to accept a repair via the manufacturer, I am attempting to pursue a refund. Am I forced to accept the repair?
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Buying car advice
Hi all ,went to look at a used car last friday and ended up giving a £50 deposit on it while waiting to see if the finance got accepted which it did.i signed an order form i think and the finance application and i am supposed to pick it up saturday. But changed my mind as the £150 extra i would be paying a month could go…
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Help! Defective golf bag damaged clubs
Hi, hopefully someone can help. In August I bought a set of Cobra golf clubs that came with a bag. The cost of the clubs and bag was approximately £800. I also bought a Titleist driver for £220. I have not played much since they were bought, maybe 10 rounds or so. Recently I noticed damage to the shaft of the driver, along…
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Sent wrong size dog bed?
I ordered and paid for an XXL dog bed for my large greyhound. It came, and I thought it was a little small, but my dog just about fitted into it. I was going to keep it and snipped off the label - when I saw it was actually an XL. My dog really could do with the larger size, I was only going to keep it as I thought in good…
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Any Vauxhall Astra experts out there?
I’ve had on going issues with my ’05 Astra for some time where I’ve had to take it back to the garage more times than Lewis Hamilton has done pitstops in last year’s F1 season! :p These issues have been for the last three years (on and off). The reason for my recent trips back to the garage are due to a reappearing engine…
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Theoretically, what happens if you buy something, then don't agree to the T&Cs?
For example. I buy some software from PC World. I take it home and attempt to install it on my PC. After reading the T&Cs, I do not agree to them. As I do not agree to them, I cannot install the software. Can I take the software back for a refund?
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To claim or not to claim?
Left a job recently. My 2nd to last payslip - 'Holidays taken to date - 13 days' 'Holidays accrued to date - 18 days' Final payslip - 'Holiday pay - 5 units' at a rate of roughly £27 per unit (the 5 holiday days above) 'Leavers Holiday - 2.83 units' at the same rate as holiday pay rate. 'Holidays taken to date - 18 days'…
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Help & advice with laptop warranty repair
I hope someone can help with some advice. My Asus laptop bought from Dabs.com on 02/11/2011 started with keyboard issues in September I called Dabs who told me to call Asus and arrange an RMA return which I did. All went well and a new keyboard was fitted and returned, I took it straight in the house and plugged in but it…
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Son spent our money on Fifa 13 without us knowing
I'm at my wit's end - I've just logged into my bank account and its about £80.00 short of what I'd expected. I called the bank and approx £80 has been taken by paypal, so I checked my paypal account. Microsoft Luxembourg SARL have taken 8.50, 17.00, 8.50, 17.00 and 4.50 from my paypal account today. On further checking,…
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unhonoured Jessops goods
Much needed advice from anyone please... My dad signed a credit agreement and paid £170 cash deposit through Jessops for a camera (£500+) on 1st Jan 2013. They didn't have stock so asked to return after 7th Jan, so on 10th Jan... Still no stock! When dad asked to cancel his goods, Jessops said no can do! But told he could…
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ParcelForce and Jessops
My first post. Hello and thanks for reading. I purchased a camera lens last week from Jessops at a cost of £1549. The lens was despatched and delivered by ParcelForce. Unfortunately, there was no one at home so the package was left in a wheelie bin. This was on a Thursday. I was working away from home and came back on the…
