Jewellery lost due to fault or poor fitting

Greentrafficcone

Hi all, yesterday my wife purchased a new clip on pendant for her pandora bracelet from a pandora store for £65. The attendant fitted it to the bracelet for her. After a 5 minute walk and drive home it was gone. I can only assume it was either fitted incorrectly or was faulty. I returned to the store today, explained and asked for a replacement. Even though the attendant admitted fitting it the manager said it is not their responsibility after we left the store. I was disgusted, i've spent a fortune in that store and my wife didnt even get to look at it out of the store! Any help on this? Thanks

miduck

The problem you have is proving that the pendant was faulty, or that it was fitted incorrectly, and without it you are going to struggle. I don't know a great deal about Pandora bracelets, they strike me as overpriced tat (no offence intended!), but I wonder if they could get caught on clothing and fall off that way?

marleyboy

Without the item, you have nothing but an assumption that it was incorrectly repaired. No jeweller would replace an item based on probabilities and assumptions, regardless of how much the customer has spent there.

McKneff

Have a really good look in the car and retrace your steps.

Let us know how you get on

hightara

all my pandora charms have to be screwed on over the clasp, was the one you got a clip on?

sorry havent bought any in a long time, so maybe they have clip on ones?

if it was a screw on one and it fell off i would imagine that it was defective.

pulliptears

hightara wrote: »

all my pandora charms have to be screwed on over the clasp, was the one you got a clip on?

sorry havent bought any in a long time, so maybe they have clip on ones?

Ummmm.....the OP?

Greentrafficcone wrote: »

Hi all, yesterday my wife purchased a new clip on pendant for her pandora bracelet from a pandora store for £65.

No advice OP, but I do know from a friends experience with a ring that turned her fingers green Pandora CS are especially useless.

It's going to be so hard to prove for you.

hightara

god im a numty:o

Takeaway_Addict

Come on OP, let's look at it as you are the shop.

Whats to say you didn't just take it of yourself and are now trying it on?

You have to prove the fault, not just ask the shop to accept your version of events.

Appreciate your annoyed but the shop really didn't do anything wrong on refusing to do anything.

pmduk

I can't see you winning this one OP, without evidence there's little to be done. Put it down to experience and find better quality products to buy.