delivered too many TVs

TVHelp

Hi, I live in Lancaster and I bought a TV from the Lancaster John Lewis store, less than two weeks ago. It was faulty, so I called them and they sent an engineer too see the problem, to confirm the fault. They then sent me a replacement and collected the old one, Yesterday. And today I get a knock at the door from JL delivery men claiming they are here to collect my faulty set and deliver me a new one, I explained too them at the door that this was done yesterday and I now have a new set. The man then said that although that may be the case, he still has too deliver me the one he has on the van, and made me sign for it. So I now have two TVs in my house. The form I signed said they collected my old set.

What happens now? Is it mine because of their error? I did explain that this had already been done.
What are my rights?
Thanks

vuvuzela

Your situation is that you owe them a television. You need to make it available for them to collect at your convenience. Do you really think their mistake means a free telly for you ?

TVHelp

vuvuzela wrote: »

Your situation is that you owe them a television. You need to make it available for them to collect at your convenience. Do you really think their mistake means a free telly for you ?

No, simply asking what happens next...

Slowhand

How exactly did he make you accept the TV? Why couldn't/didn't you refuse the delivery?

TVHelp

Slowhand wrote: »

How exactly did he make you accept the TV? Why couldn't/didn't you refuse the delivery?

I signed before he got the TV out of the van, I wasn't quite sure what I was signing for, It was after I signed he told me that he had to collect and deliver, to which I explained it had already been done, he then said that he still had to make the delivery and that they make the mistake all of the time.

Slowhand

Sorry, no delivery driver gets you to sign before they get the delivery out the van.

TVHelp

And its not why did I sign for it, why did they send it?.

They cant send me something and complain that I signed for it.

CoolHotCold

TVHelp wrote: »

And its not why did I sign for it, why did they send it?.

They cant send me something and complain that I signed for it.

Well they can, but they'd be totally unfair and unjustified. Just call or email JL and say "I have a duplicate, I'm free on X days at X time for you to collect"


But I'd make sure your new TV is working first before they take away the duplicate one.

TVHelp

Slowhand wrote: »

Sorry, no delivery driver gets you to sign before they get the delivery out the van.

Sorry, but they did.

Happened yesterday, and happened today.

Yesterday they where in a JL van, today in a U-Drive one.

Both times I signed before they got it out the van, maybe because its a TV, they don't want to wait around outside in the rain with it.

TVHelp

CoolHotCold wrote: »

Well they can, but they'd be totally unfair and unjustified. Just call or email JL and say "I have a duplicate, I'm free on X days at X time for you to collect"


But I'd make sure your new TV is working first before they take away the duplicate one.

Well the new one (yesterday's one) has LED light bleed, so I might try the newest one (today's one) to check that, and keep the one with the least amount of light bleed, and send the worse one back.

I will wait for them to call me, as I am not paying a bill too call them on a premium rate number. I am not loosing out on money (through phone bill) because they have made an error, not happening. They can contact me.

Slowhand

So you signed for something 'unseen'....twice in two days...really? Do you not wonder why you've got this problem. In the future just say no sig. until you see what is being delivered perhaps is best?