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delivered too many TVs
Comments
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unholyangel wrote: »Oh how wrong you are. It is common in distribution centres to have an ICQA team who's primary purpose is to track down missing items. And we are talking about the biggest companies here, not small companies.
Its good for share prices if they can account for their inventory
Sorry mate you don't know what you're talking about.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
I work in this industry. If its not on the csa's screen then its lost. The cics screens at John Lewis access the main database. If there is no data on that there is no data for the 2nd tv. The csa's have the most uptodate information available to John Lewis as without it they can't do their job.
John Lewis are not going to launch a comprehensive search of all their courier events to track down where one missing tv went. A small company might. A big company won't. It's too difficult with such a large number of orders.
Absolutely incorrect. Lets see, service assurance, security, inventory management and loss prevention to name a few departments which would deal with such situations.
Then there's the mistake of believing a CSA would be the be all and end all. They have the standard, easily monitored and easily relayed data - they don't have the full system data...
I'm astonished you work in the industry and have the view you wrote above...unholyangel wrote: »Oh how wrong you are. It is common in distribution centres to have an ICQA team who's primary purpose is to track down missing items. And we are talking about the biggest companies here, not small companies.
Its good for share prices if they can account for their inventory
Agreed - way more to this than a Customer Services department's data and processes.0 -
Absolutely incorrect. Lets see, service assurance, security, inventory management and loss prevention to name a few departments which would deal with such situations.
Then there's the mistake of believing a CSA would be the be all and end all. They have the standard, easily monitored and easily relayed data - they don't have the full system data...
I'm astonished you work in the industry and have the view you wrote above...
Agreed - way more to this than a Customer Services department's data and processes.
Sadly you are also horribly ignorant.
You obviously work on the assumption that nothing ever goes missing in a distribution centre? That every item can be accounted for? ICQA teams do a job (as do the other departments) however if the core data is corrupted then things like this are impossible to capture.
In this scenario I suspect one transaction was duplicated by mistake which led to two picking tickets being produced and the tv picked and sent twice. As they will have a duplicate order number then only one record will be captured on the system. All the ordering and despatch databases will only have one record on it. It will be impossible for anyone to know by looking at any data that two tv's were sent to that address.
The fact John Lewis rewarded the OP for his honesty helps indicate that they doubt they would have picked up on this.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Unfortunately for you, he knows more about what hes talking about than you do - so if he's wrong, you're really really wrong.
Sadly he doesn't. You are obviously thinking that because two people are wrong that makes a right. I believe there is a famous saying along those lines......
I've had 14 years designing the IT systems that go behind a warehouse's ordering distribution network and I am certain that this second tv would have not been spotted.
Still you can carry on believing what you like. I don't really care This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Sadly you are also horribly ignorant.
You obviously work on the assumption that nothing ever goes missing in a distribution centre? That every item can be accounted for? ICQA teams do a job (as do the other departments) however if the core data is corrupted then things like this are impossible to capture.
In this scenario I suspect one transaction was duplicated by mistake which led to two picking tickets being produced and the tv picked and sent twice. As they will have a duplicate order number then only one record will be captured on the system. All the ordering and despatch databases will only have one record on it. It will be impossible for anyone to know by looking at any data that two tv's were sent to that address.
The fact John Lewis rewarded the OP for his honesty helps indicate that they doubt they would have picked up on this.
You work in the industry, do you work in ICQA?
Do you realise that any half decent distribution centre will have a "history" for each item? That they can scan that item, see when it was first scanned, if it was moved from one BIN to another, which item was scanned for which order, who scanned it etc?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
If you don't really care, then why are you arguing with such incompetence? (seeing as you wish to start getting personal).
Seeing as you seem to think a reprint cannot be tracked (even with duplicate ID) I guess your warehousing systems have been weaker coded than the global platforms which I work on (for longer than 14 years too).
You think warehouse. I think global. The coding we do on data duplication and event duplication is critical - as its a well known abuse method for employees to remove stock from distribution centers.I've had 14 years designing the IT systems that go behind a warehouse's ordering distribution network and I am certain that this second tv would have not been spotted.
Then I would suggest your coding of which you are so informed could be greatly improved.
As a platform developer you should have no certainty in the inability of the platform to perform a fundamental de-duplication and sku/volume validation process0 -
unholyangel wrote: »You work in the industry, do you work in ICQA?
Do you realise that any half decent distribution centre will have a "history" for each item? That they can scan that item, see when it was first scanned, if it was moved from one BIN to another, which item was scanned for which order, who scanned it etc?
I design/code the systems the ICQA team use. The scanned SKU will be linked to an order number/order item number. If as I suspect in this case there has been a duplication error the second scanning of the SKU will overwrite the first event meaning on the ICQA system there will only be one record present.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
If you don't really care, then why are you arguing with such incompetence? (seeing as you wish to start getting personal).
Seeing as you seem to think a reprint cannot be tracked (even with duplicate ID) I guess your warehousing systems have been weaker coded than the global platforms which I work on (for longer than 14 years too).
You think warehouse. I think global. The coding we do on data duplication and event duplication is critical - as its a well known abuse method for employees to remove stock from distribution centers.
Then I would suggest your coding of which you are so informed could be greatly improved.
As a platform developer you should have no certainty in the inability of the platform to perform a fundamental de-duplication and sku/volume validation process
I believe it was you who started getting personal with the comment in your first post of
"I'm astonished you work in the industry and have the view you wrote above..."
Anyway like I say I don't really care. You can believe what you like!This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
I design/code the systems the ICQA team use. The scanned SKU will be linked to an order number/order item number. If as I suspect in this case there has been a duplication error the second scanning of the SKU will overwrite the first event meaning on the ICQA system there will only be one record present.
Thats a really poor system design. That means everytime an item is double scanned it makes no validation on stock level to see if it was a mistake or an actual second pick. Employee scans it twice, slips a £2,000 watch down the pants and they're quids in.
Shocking system event security.0
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