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delivered too many TVs
Comments
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I believe it was you who started getting personal with the comment in your first post of
"I'm astonished you work in the industry and have the view you wrote above..."
Anyway like I say I don't really care. You can believe what you like!
Thats not personal, thats an opinion of what you have written, not of your personal attributes.
Stating I am 'horribly ignorant' is a personal comment...0 -
Thats a really poor system design. That means everytime an item is double scanned it makes no validation on stock level to see if it was a mistake or an actual second pick. Employee scans it twice, slips a £2,000 watch down the pants and they're quids in.
Shocking system event security.
So on your system they just put the second watch down their pants without scanning it at all?This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Thats not personal, thats an opinion of what you have written, not of your personal attributes.
Stating I am 'horribly ignorant' is a personal comment...
So you can criticise other people's views and when they respond its them that's being personally insulting. Not sure how that works.....This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
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So you can criticise other people's views and when they respond its them that's being personally insulting. Not sure how that works.....
I can write down a reaction I had on my face which you cannot see through the medium of a forum unless I describe it in these here words.
You decided it was better to just throw a personal insult in there for good measure. Hey I don't care, it doesn't make me look bad
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The item they are scanning is a watch. They scan it twice, put one down their pants and they get away with it...according to your system design opinions...
But on your system they just scan the watch once and then don't bother doing anything with the second watch. They just nick it. Not sure it's a great alternative......This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
I design/code the systems the ICQA team use. The scanned SKU will be linked to an order number/order item number. If as I suspect in this case there has been a duplication error the second scanning of the SKU will overwrite the first event meaning on the ICQA system there will only be one record present.
I understand what you're saying. But the system I've witnessed in most distribution centres doesnt do that.
They'll scan a BIN, count, enter their count into their handheld. They have to scan every item individually every so often too. They can then go into the history for the missing item and see the last time it was scanned, who by, for what order, what time etc.
Its not even necessarily that the call centre system had no record of it.....it could have just been the call centre agent couldnt find it. A tool is only useful in skilled hands.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
OP got it sorted.
Shall we draw a line underneath this thread now?The best thing you can do at work is join a Trade Union.
:grouphug: STRONGER TOGETHER0 -
But on your system they just scan the watch once and then don't bother doing anything with the second watch. They just nick it. Not sure it's a great alternative......
Eh? I was talking about this 14 year experience system which you are commenting on.
The systems we have have an SKU and volume reconciliation after each scan event, based on the weight on the pallet of box from which the item is being picked (scales on each location).
Therefore scan the order, pick it, SKU and volume will reflect the item was successfully picked. The order will then lock out from reprint to avoid duplicate pick on the same order.
Pretty straight forward really....but I am not aware of what John Lewis have as they are smaller than our usual implementations (I guess from your comments you've had some involvement with them to know what you know?)0 -
Can we perhaps wind this up and at least all agree that while it isnt necessarily probable that the OP would've been found out, it is possible?
End of the day, OP took the moral approach and was rewarded for it. And ofc JL once again went above and beyond what the average retailer would do.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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