Currys took payment but no computer in stock

bellypan42

I paid for a desk top computer at my local currys - they didn't have one in stock but contacted another store and said they would ask for one to be reserved there for me to collect. Communication has gone wrong and it seems the other store later reserved what they had for other customers. So, no computer for me. Problem is it was a good deal and i cannot find the same spec at that price.

Had we actually entered into a contract when they took my payment and are they obliged to supply me with the computer i ordered at the price they were selling it for?

CoolHotCold

whats the SKU (the last 6 digits of the number under the model on your receipt)

Ectophile

It's impossible to say without a detailed reading of the Terms and Conditions of the sale.

bellypan42

sku - not sure what this but the number under the model number is


as for terrms and conditions - i just got a receipt and a customer order confrmation - so where would i find these
thanks both for tyring to help

somethingcorporate

If they do not have the computer how do you expect them to give you one?

bellypan42

because maybe they are contractually obliged to get me one from another one of their stores - or maybe even offer me an alternative at same spec?


possibly improvingg situation. my local store phoned today - they are trying to do just what i hoped and hinted at when i spojke about 'contracts' - to get me one from their main distribution centre. we'll see what happens.

Blackpool_Saver

get your money back quick, before they go under like all the rest

SuperHan

Blackpool_Saver wrote: »

get your money back quick, before they go under like all the rest

Not a huge risk in the very near future, so don't worry TOO much, but generally good advice

somethingcorporate

bellypan42 wrote: »

because maybe they are contractually obliged to get me one from another one of their stores - or maybe even offer me an alternative at same spec?

No, legally they can refund your money and send you on your way.

George_Michael

somethingcorporate wrote: »

No, legally they can refund your money and send you on your way.

This is generally the case with distance sales where the retailers terms normally state something along the lines of a contract only being formed on dispatch of the goods, but I'm not so sure it is the case here.

Currys had an item advertised for sale and were asking for offers from potential customers.
The OP offered the asking price, and this was accepted.
Legally, a contract was formed at that point.

http://e-lawresources.co.uk/Offer-and-acceptance.php

However, saying that I don't think it's worth pursuing it too far.

bris

somethingcorporate wrote: »

No, legally they can refund your money and send you on your way.

No, they can't, not without penalty if the op chooses to follow up, for reasons you know I am going to say.