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Return or refund help!!
Hi, i hope someone can help! my mum bought a new laptop from argos which has windows 8 on it. Her previous one was windows vista and she could use that no problem. When she bought it she assumed windows 8 would look like all the previous versions. She is a pensioner with only basic computer skills and unable to use it at…
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Taken Beko to Small Claims and won!
To cut a long story short... In September I purchased a Leisure Range cooker for £900. Upon testing, after install, it was tripping my domestic electrics. This would happen when switching between oven functions. The whole house would be plunged into darkness! I called them, and they arranged an engineer to visit a week…
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Unwanted mailings
Hello everyone, can anyone tell me what "rules" mail order companies have to follow in selling/giving customers details to other companies please? I thought the rules had been changed and you had to "tick" a box to ALLOW this now. The reason I ask is that my Mum passed away last November at the age of 90. She was more or…
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Hearing Aid not working, entitled to money back?
Hi All, About 8 months ago my mum bought a hearing aid from a private clinic worth £2000. She was able to pay in instalments with a £400 deposit upfront. I spoke to the sepcialist who said that she will have 2 months to trial it, if it didnt work she could return it no questions asked. After 2 weeks it stopped working so…
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TV STand - 1 Year Warranty
I have had a TV stand since the end of November 2011. I know this is more than the 1 year quoted but it has just collapsed. Do I have any means of retailation? Or do I just give up?
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TV faulty within 28 days - company won't collect
Hi, I bought a 60" Samsung TV on 29/12/12 from PRC Direct in Ilford for £1099. I hired a van to collect it as they were going to take an age to deliver (Standard Delivery is free) and I wanted it for the remainder of our Christmas break. A couple of weeks in I hooked the TV up to my soundbar and found that there was a…
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Return to sender
http://www.bbc.co.uk/news/business-21148508 I do hope on-line retails take note and realise that good easy to use return procedures means returning customers
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No Refund
Hi I hope someone can help. I paid for some bathroom gear online from a web sales company (approx £900) but needed to cancel the order the next day. (12th December). I was told that was fine and the money would be refunded. :) About three weeks laters I phoned as I had not yet had the money credited to the card. I was told…
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Packard Bell laptop problem
I purchased a Packard Bell laptop just over 2 years ago and unfortunately I have just had to pay to have a new hard drive put in as the old one failed. I emailed Packard Bell to get some recovery discs as all of the pre-installed programs that came with the laptop such as Microsoft Office and photoshop elements are gone…
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Cake issue/rant...AGAIN!
Hi All.. This time last year I had a similar issue with a cake maker, now this time with a reputable cake shop whom I have used beforeso more so annoying I called up on the 17th (or could have been 18th) of Jan to order my sons cake. Although I am not a professional baker, I do a bit of baking and naturally as perishable…
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SCS - Fitter No Show
Hi everyone, I'm hoping someone can give me some advice. I arranged delivery and fitting for a carpet and vinyl flooring on the 25th of January from SCS Online. On the 25th, i took an unpaid day off work. There was no sign of the fitter or the flooring so early afternoon I telephoned SCS to find out what was going on. They…
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Hiring a suit from Moss Bros?!
Basically my H2B ordered his Groomsman suits from Moss Bros in October 2012. He paid £300 which is 50% of the total cost. He went in on Saturday to be measured with his friends and it was awful. A pair of trousers very ill-fitting (because apparently the man is "too skinny"), didn't measure their inside legs and the main…
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CSL Sofas
I'm just wondering what CSL are like to deal with as a company. This evening I met my wife after work to buy a sofa that she liked from CSL. We paid over £400.00 deposit and we walked away ticking another to do off our list. On arriving home I began to open my mail and discovered a letter informing me that my job as been…
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TV + Warranty; Company out of business
Hi, I bought a TV and an extended warranty, the TV has developed a fault and no longer works. The company it was bought from have gone bust, they went into receivership and were taken over by a similarly named company. I have phoned this company in order to use the extended warranty with them, but they have informed me…
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Misrepresentation of Mail Order Goods
Looking for some advice as I purchased a liquid cooler from the a large mail order company that claimed compatibility with my computer motherboard, but when the goods arrived it was obvious without opening the goods that it was not compatible. The box still remains shrink-wrapped and I have been asked to return it at my…
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Achica sneaky overcharge for delivery, can I get it refunded?
I feel I have been unfairly overcharged for delivery on 2 chests of drawers from Achica.com. They go by the weight of an item. This is the delivery charge information on the website: Delivery costs. Delivery costs are calculated according to country of delivery and weight of the parcel. UK Mainland: 0-2kg = £4.75. 2-5kg =…
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2 month old fridge freezer defrosted my food
Can anyone help with where I might stand. I purchased a Indesit fridge freezer last November and up until now has worked well. However it recently defrosted so all my food was ruined. The engineer came out today to advise we cannot keep it in the garage as it needs to be kept at above 10 degrees and therefore his call out…
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Ketone premium taken over £100 with no product! HELP!
Hi all This is my first time posting on here so please be patient! I recently (and very stupidly) signed up to a free trial for ketone premium & cleanse premium. The trial was offered on the basis that you are sent the product via post and if you did not, for whatever reason, get on with it you could cancel and not pay…
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Dyson
Not sure if this is the right board, so feel free to move/tell me if it isn't.... So, I bought a Dyson DC35 Animal in December, after hearing great things about the brand. I have a pet rabbit who occasionally leaves little "pellets" around the hallway, which is all hardwood. So I get my Dyson out and attempt to clean up…
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Serenata flowers - No delivery & no refund due to "bad weather"
This is my first ever post on here but I feel I need to make everyone aware of this poor company. Serenata flowers refuse to deliver flowers during "bad weather" which seems to be snow, ice, rain or wind (so most of the UK weather). and also refuse to redeliver or refund. THEFT? We paid on friday for flowers to be…
