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Refund for cancelled course
I was recently advised that an evening course I applied for was cancelled. When I asked the college about a refund I was told it could take up to 6 weeks :mad: I paid the full course fee (around £100) by Debit card - surely they should refund me immediately? They cancelled the course because of lack of people attending,…
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Invoiced for backdated VAT
we are in the process of doing our house up to sell and needed some storage space. We managed to find a farmer with a unit to rent which was organise via a management company. We had signed a contract for £175 a month. We have just received a letter through saying the amount is changing to £210 per month due to increase in…
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DSR - Immediate Refund?
I am wanting to return something under DSR, and I think I've been incorrectly advised by the retailer. It's not problem, but I like to think I'm up on my DSRs, so wanted to clarify I was in fact correct! I've been told that a refund won't be issued until they've received the goods I am returning and have had chance to…
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Asbestos removal gone wrong
Hi We're about to start renovations on our house. We had some artex ceiling containing asbestos that needed removing. The company we used told us we could store our belonging on the first floor of the property while they worked on the ground floor. We returned to day to find that everything upstairs is covered in a…
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How to progress if suspect all units of one printer type have same issue
We have purchased a printer which was working fine until we tried to print out one particular paper size which it is supposed to support. It would not print this size so we contacted the manufacture and after going through troubleshooting with their support they sent a replacement. This has exactly the same issue and I…
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Faulty TV purchased from Comet, nobody accepting warranty
Hi. On 8th November 2012 I purchased a UMC 39" LED TV from Comet. Knowing that they were going into administration I asked the girl who served me what would happen if it was faulty and she advised that the receipt is my warranty with the manufacturer, so I placed it in the box for safe keeping. As myself and my girlfriend…
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iPod repair - no ipod, no repair, no refund!
Hi, everyone - looking for some advice about what I can do here. I arranged and paid via Paypal for a repair to my ipod touch on 11th December, and posted the ipod off. Received a couple of emails, one before Christmas and one after NY, saying that the chap was waiting for a part, and then another saying that fixing the…
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Consumer Rights of redress for installed goods
I'd be interested to see if anyone has already posted, or knows of, of knows of any UK case law relating to the European Court of Justice ruling, which I believe is automatically incorporated in UK law (anyone help here?) in the case of rights relating to the replacement of installed faulty goods. The Ref: is C-65/09 and…
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Credit note for non faulty goods bought online
Hi, I bought a pair of shoes from Quiz Clothing online. They were delivered but unfortunately didn't fit. I took them back to one of the Quiz shops and was told that they would only give me a credit note/exchange which (at the time) I accepted (this policy is detailed on their website) However, yesterday I read an article…
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Need advice on proving goods were faulty
What did you buy? Tablet PC When did you buy it? Transaction was made in Oct-2012, then it took about 2 months to get a replacement Where from? Overseas website How did you pay? (cash/cheque/debit card/credit card etc) Credit card What went wrong? Item was faulty, replacement was also faulty, unable to get a refund. What…
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Not charged VAT.
I recently had work carried out on my car at a major retailer. I paid my bill then left. Subsequently I have been contacted by phone saying that they forgot to charge me VAT on my bill and I should pay the difference @ £40. Now if I was to be given the incorrect change or the likes in a shop and I walk out the door then…
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Being charged 800 quid for fraudulent calls?!?! Help!
Hi I'm asking this on behalf of a friend, she has a pay monthly contract with Orange and has been having trouble for the past few months. Every few weeks her SIM becomes "Invalid" and when she phones Orange it turns out that someone pretending to be her has called and requested that the number be transferred onto another…
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Being pursued for money that isn't owed by me!
Apologies, this is long, but I didn't want to miss details out. Around 10 years ago, my then partner took out an account with an internet provider. He did everything in his name, except when he got to the debit card bit, he used my card. i didn't object too strongly at the time, as it was all 'our money' iyswim. A couple…
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A website sold me a "grey import" camera - is this illegal?
A quick post. Basically an online trader (not a major company), who I won't name until I get an answer, sold me a Canon camera for just under £250, which I know for a fact after receiving it is actually non-UK stock - that is, the seller has clearly imported in stock destined for the USA/CANADA and sold it to me. I know…
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Contractor now wants to charge for quote
I was selling my house and the survey the buyers survey stated there was evidence of damp. I contacted a company recommended by a friend and asked for a quote. The man came and inspected the property and sent me a quote. The buyers did not want to go ahead with this and so I let him know. He is now saying that he is…
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** Delivery returns charges **
Hi, New to the forum but would love some advice from a prickly supplier. I ordered a Satin White radiator cabinet over the Internet, I did not receive a confirmation page or confirmation email of the purchase from the site but I did receive a payment transaction notification from WorldPay. I received the cabinet on January…
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Sports Direct refusing refund
I bought a badminton racket for my father as a xmas present. On first use 2 of the strings snapped which is obviously highly embarassing for me as i bought it as a gift. On returning it to store they have point blank refused to exchange or refund and to rub salt into the wounds told me that it was my fault as I didnt get…
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Distance Selling - Cancellation Period
Hi T&C's of a company state '...you have a statutory right to cancel your order...you have 7 seven days from the day after you receive the goods to inform us...to obtain a full refund including postage...' What if the goods are not delivered? Company wants me wait for a form by post and return it by post just so they can…
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Refund by cheque
Hi there. I paid for some goods online by card and they were faulty. Rang the company up and they said send them back. They contacted me today and said they would be refunding via cheque. Is this allowed? Do I have any rights to claim refund via my card? Thanks. Oh and the company are babyliss.
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Faulty item from ebay seller advise please
Hello, I bought a voice recorder from ebay cost £67.09 the seller was cash converters. on receipt the item was faulty. I emailed the seller who sent a message saying you can return it but we wont refund just repair it. I emailed back saying I would not accept a repair. So I returned the item yesterday. Today I got an email…
