Dyson

Angelicdevil

Not sure if this is the right board, so feel free to move/tell me if it isn't....

So, I bought a Dyson DC35 Animal in December, after hearing great things about the brand.

I have a pet rabbit who occasionally leaves little "pellets" around the hallway, which is all hardwood. So I get my Dyson out and attempt to clean up but I end up chasing the pellets (or any other piece of muck) around the floor because the damn Dyson won't suck it up and it's driving me insane!

I'm finding that the Dyson DC35 just doesn't work for me. I called Argos, where I bought it from, and they won't refund or even exchange for another model because it's not faulty.

What can I do? I feel like I've wasted a huge amount of money on a product that isn't fit for purpose.

CoolHotCold

Sorry, it makes no mention of cleaning on hard surfaces on either the Dyson website and on the Argos website it simply states suitable for all surfaces, and poo pellets would arguably no be what this is designed to do, nor does it mention that it will.

I'd side with Argos in that it's not faulty and you have simply brought the wrong product for your needs.

neilmcl

Agree with the above.

When you want to pick up stuff like this then why don't you remove the brush part and suck them up directly via the hose, which is what most people would do with a standard dyson, rather than just pushing them around with the brush.

Just because it's called a Dyson Animal doesn't mean it's designed to hoover up pet sh*t.

mattyprice4004

Angelicdevil wrote: »

Not sure if this is the right board, so feel free to move/tell me if it isn't....

So, I bought a Dyson DC35 Animal in December, after hearing great things about the brand.

I have a pet rabbit who occasionally leaves little "pellets" around the hallway, which is all hardwood. So I get my Dyson out and attempt to clean up but I end up chasing the pellets (or any other piece of muck) around the floor because the damn Dyson won't suck it up and it's driving me insane!

I'm finding that the Dyson DC35 just doesn't work for me. I called Argos, where I bought it from, and they won't refund or even exchange for another model because it's not faulty.

What can I do? I feel like I've wasted a huge amount of money on a product that isn't fit for purpose.

This is why doing your homework before buying is important.

It's not a waste of money, you just chose the wrong device. That's not Argos' fault.

miduck

Bizarre - you'd be better with a handheld vacuum for that.

sunflower_2

i purchased a Dyson City for apx £200 - worst purchase ever.
yes its compact and light - but the cheap bagless Hoover i had prior was defo better at picking up pet hair.

could kick myself on a daily basis for not doing some reasearch - but have never considered trying to return it to Argos?

some mistakes are costly

Country_Cousin

I had a Dyson, then when it came to the end of its life I decided to opt for a change and bought another make cylinder. I just did not like it and after 2 weeks bought a new Dyson. I just put it down to experience and gave the one I did not like to my mum. I did not consider trying to take it back because it was my mistake. Re: your cleaning I would just use the nozzle to pick up those pellets and it should work fine.

Angelicdevil

Thanks for your replies guys.

I did research about the Dyson and in particular the Animal ones and all had good reviews. In particular about pet hair - that's another issue - it's crap at that too.

You'd think that one of the most expensive vacuum cleaners would actually suck things up?!

I wish I'd stuck with the old Hoover I'd had for years as it did a far superior job.

Oh and the comments about pet sh*t; ridiculous! It's anything that's small ie tiny bits of plaster that were all over my bathroom floor after we'd taken the ceiling down, or rice that got on the kitchen floor. The list is endless.

If a £300 vacuum can't deal with that what the hell is the world coming to?!

P.S. Had I only mentioned the plaster/rice would you have responded differently?!

neilmcl

Angelicdevil wrote: »

Thanks for your replies guys.

I did research about the Dyson and in particular the Animal ones and all had good reviews. In particular about pet hair - that's another issue - it's crap at that too.

You'd think that one of the most expensive vacuum cleaners would actually suck things up?!

I wish I'd stuck with the old Hoover I'd had for years as it did a far superior job.

Oh and the comments about pet sh*t; ridiculous! It's anything that's small ie tiny bits of plaster that were all over my bathroom floor after we'd taken the ceiling down, or rice that got on the kitchen floor. The list is endless.

If a £300 vacuum can't deal with that what the hell is the world coming to?!

P.S. Had I only mentioned the plaster/rice would you have responded differently?!

No I wouldn't. I'd still advise you to remove the brush head and use the hose directly. You still haven't answered whether you tried that.

pmduk

Angelicdevil wrote: »

What can I do? I feel like I've wasted a huge amount of money on a product that isn't fit for purpose.

Your problem is that it isn't fit for your purpose. There is no requirement for a retailer to be psychic.

terra_ferma

the animal bit seems to refer to this:
Mini motorised tool designed to remove pet hair and ground-in dirt from carpets and upholstery.

if it was not doing that you'd probably be right to say it's not fit for purpose