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Virgin Trains
I have just bought a rail ticket for my dad to travel down to see me. I was going to get him to collect the ticket from the station but saw the '(recommended)' e-ticket and thought that for ease of my dad who doesn't travel on train ever, I'd do that. I then get my confirmation through and it says that because I booked it…
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UPS delivery left with neighbour
Hello I was wondering if you can help, ups delivered a parcel and left it with my neighbour, I went round to collect it and they told me they left it outside my door, obviously it wasn't there and I think the neighbours pinched it, who's liable for this?
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DSR - Am I being fobbed off?
Hi All, I have purchased a gift from treatme.net two days ago and called today as I wish to cancel. Firstly treatme.net told me they'd take 25% as an admin fee or £25 whichever was the greater (the purchase itself was less than £25!) so they told me 25% would be their admin fee. I directed them towards the DSR and have now…
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Comet, sold off, items on order, so, is my money safe.
Hi, yesterday I ordered a fridge freezer online from Comet's web site. Paid by credit card. Item is a web special so not available in store. Delivery due Nov 27th. Today I heared they have been sold off. Should I worry and cancel my order from them? Thanks
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Argos took payment twice - Saturday 22nd October 2011
Hi I just wanted to let all the shoppers out there know that Argos took Debit / Credit card payments made either in store, online or via banking twice on Saturday 22nd October. Please check your bank account and let me know if others have had this happen to them too!! I had £400 took from my account twice! Thank you!
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Tescos return question
Hi all Can anyone advise me on returning a childs coat and dress to tescos, both are still tagged i would like to exchange the dress for a smaller size and would like to change the coat for something different, they were purchased as a gift from tescos direct and i do not have the receipt. many thanks
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Can Price Be Changed After Paypal Checkout
I attended a webinar last week and at the end of it we were invited to attend 4 further webinars and the screen showed $77 and we were given a link to buy. Then the presenter asked his programmer to change paypal from the $1 trial. Like others my $1 payment was accepted by paypal and the presenter said "I THINK THOSE GUYS…
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Marks and Spencer policies
Purchased something online on Monday, and following day they reduced it by £30. They havent got any more in size I want so cannot order again at the mo (will keep checking) Wanted to ask whether anyone knows whether when it arrives I can take it into store - get it refunded - then repurchase? Going in anyway so the trip to…
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Nursrey retaining deposit - can they do this?
Hi folks, I withdrew my son from nursery giving appropriate notice in because I'm on maternity leave. I was due to get a £150 deposit refunded however, I since put in an application for a place for him to go back to the nursery in a years time. After 3 months of chasing the refund I have now been told that the money is…
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Dixons Damaged Washing Machine
Hi Dixons on line delivered an Indesit Washing machine Monday. Once unwrapped I discovered it had been dropped on the front right hand corner and was damaged. Phoned Dixons and was told to ring another number to get a right off number and then call then back. So that's three calls to an 0844 number. Phoned the number and…
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DSR and In Store Pickup
Hi Everyone, Long time lurker, first time post. Huge apologies if this has been posted before, but I cant for the life of me find a straight forward answer for UK Law. When purchasing online and picking up in store, which regulation applies? DSR or Sales of Goods Act? I've heard a vague answer of "it depends when you count…
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Another washing machine thread, Indesit/Littlewoods
Bought a washing machine from littlewoods catalogue last year, Delivered on the 6th of Dec. Been getting offers saying warranty expire 30th Nov and to extend the warranty they want £80 for one extra year. Seems rather steep. Our last washing machine an Indesit lasted over 10 years. On monday the wife put the machine on and…
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Joint Purchases Dilemma HELP!
Hey this may seem trivial but I couldn't think of a better place to ask! I've made an account especially to do so and will be trying to use the forums alot more after Basically me and my girlfriend have this year graduated, naturally we have moved on from uni, we both obviously lived in shared accomodation with ("FRIENDS")…
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Faulty goods repair or refund
Hi Quick question about an online retailer's responsibilities to the customer when a faulty item is returned: I bought some PC speakers online and returned them promptly (by post, with the quoted RMA number they gave me) because the subwoofer emitted a buzzing sound (like a poor earth). It wasn't down to the earthing in…
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eBay Sellers Rights
In 2008 I purchased a top of the range Sharp Plasma Flat screen television. With the deal I was give a FREE Sharp Blu-ray Player with Built in Wireless (WLAN) connection. I didn’t want the player but accepted it as it was part of the bundle deal. I have never opened the unit and it remained in my garage until recently. I…
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Royal Mail charge - is this correct?
Ok this is more a matter of principal than any major rip off or anything (and hopefully I have posted in the correct board). Can somebody please tell me if I post something using a pre-paid 1st class envelope and ask to send it recorded delivery, should I pay the full postage costs or should I only pay the difference…
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washing Machine Warranty with COMMET
I bought an automatic washing machine from Comet 14mths ago cost few hundred pounds, plus an extra £80 plus for an extra 2 year warranty which should act in exactly the same way as Manufacturer's warrant. Not as far as Comet is concerned as they state if it breaks down they only repair not replace. As I see it they are…
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replacement offered, but it's a refurbished unit
Hi all, 1st post so be gentle! I bought a Sony Ps3 in July 2011 and it's now faulty. I contacted the shop (can i say who?) and they said it's up to Sony to sort out. Sony said that it is faulty and would issue me with another Ps3, but... they said it may be a refurbished model, a 4 month old item swapped for a second hand…
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Holiday Cottage let down. What compensation am I entitled to?
Had a half term break in a North Yorkshire coastal town which cost £800 for five nights. Cottage was a single level flat below two other floors which had two families with five children above. Sound proofing was non-existant and holiday was dominated by the movements of the family above, ie they rose at 5.30am and went to…
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Product not as advertised but I might have ruined it for myself
My processor fan recently broke in my desktop computer. I took it out but the useless pins broke. I had to find a replacement. I looked online for CPU (processor) fans and found one that fitted my 'slot'. I have an Intel Core 2 Quad (Q9300). I saw my CPU brand was covered. I couldn't remember exactly what CPU I had at the…
