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eBay Refund Issue (not what you're thinking)
I recently ordered some bits on eBay but my debit card was refused (due to the bank flagging it for fraud) so I paid off the credit card instead (despite being with the same bank...go figure) The payment went through fine and I thought that was that. Then I received an email an hour later (1/2pm) saying the transaction was…
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Urban Outfitters
I bought some slippers online from Urban Outfitters and returned them after they fell apart. I used the returns label they included in the package but also enclosed a letter for good measure. When I received my refund, the £4.99 P&P was not included. Here's my email exchange with Urban Outfitters customer service - the…
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Faulty Hiking Boots - Refund Refusal
Hi Guys, Please help, the stitching failed on my Meindl hiking boots after very little use, Ellis Brigham sent them for repair but they have failed again. Ellis Brigham are refusing to refund saying that they have had too much usage (as indicated by their condition). I disagree. They are also saying that they need to be…
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SportsDirect (Advice Please)
I bought a "sweatshirt" from sportsdirect.com online for £22 size XL it was too big so yesterday i took it back to my local store to change it for a size Large & the instore price was £24.99 the young girl said i will have to pay £2.99 is the girl right or wrong should she not have just gave me a swap for the large.....?
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Garage disputes - Can you refuse to pay?
Taken car to garage following break down this am. Anyway, they're messing me about already and I've seen some not great reviews on the web. I can see whats going to happen here. If push comes to shove, can I refuse to pay for any work they've done? Or are they then entitled to refuse to return my car keys?
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Can i take "X, Y and Z" to small claims ?
Afternoon all, I made a transcation via a Cashback website many months ago. The estimated time for paying the cashback was 16 weeks.... It has now been 22 weeks and still no sign of the cashback (tracked and all that). I am not the only person to be affected by this, and the company which the cashback site advertise for is…
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Fake software on Amazon
I Bought Photoshop off Amazon from third party trader and sometime after found I could not upgrade as it was fake. Contacted Amazon and they said I had product more than 30 days so I could not get refund. Claimed section 75 on my credit card and they refused even though they say customers will not be victim of fraud on…
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parking ticket ??
Hiya would really like some help please, i have received a letter through the post saying that i have a parking ticket with no time from but a time of 11:25am that the ticket was issued & that the car drove away before the ticket could be authorised. I have never seen someone give me a ticket & cant understand why they…
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Discount withdrawn - after confirmation email and payment
Hello, not sure this is the right thread, but anyway: I bought some shoes from the manufacture's website the other day. To my surprise I was offered a 50 % discount. Great! I ordered, paid and received the confirmation email. Money was taken from my account accordingly. Next day i received a mail that the order had been…
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Who to chase - Littlewoods or Morphy Richards
I don't know if anybody can help (or confirm my suspicions) about who to chase to replace or repair a faulty item. On 23rd July 2010 I purchased a Morphy Richards Steam Generator from Littlewoods for £150, as I was getting sick and tired of sub-standard irons. In late December 2010, less than 5 months after purchasing the…
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Discount given is different to what was advertised.
A friend of mine recently purchased a ring and was told that she qualified for 20% discount. A few days later we noticed that they have begun advertising a discount for 40% a few days before her purchase. When querying they have basically said tough luck! Does she have any rights?
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Water Damage
A month ago i had a new Bathroom fitted , it is avnity unit with back to wall toilet and sunk in Basin .Very nice :j I noticed about a week ago that there is water damage to the bottom plinth and door on the Basin unit :mad: there has been no damage done to the unit since it was fitted and the plumber made a very good job…
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Please help with advice on boohoo.com!!
:jHi I recently purchased 2 items from boohoo.com, a pink dress at £18 and a beige dress at £20. I needed them next day delivery so paid £5.99 for this service. I also found a discount voucher(roughly 15%) so this took £5.70off my overall total so in the end for the two dresses and next day delivery, i ended up paying…
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Annual Game Subscription and DSR
Hi everyone I was wondering if somebody might be able to give me a little advice regarding a slight error of judgement I made a few hours ago! I used to be a World of Warcraft player, and last night I thought I wouldn't mind reactivating my account and having another go. The way it normally works is that you pay £8.99 a…
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Distance Selling Regulations - Cost of Postage
Hello I recently purchased a load of railway sleepers for use in landscaping my garden, however, after receiving them on Tuesday, I don't like them and intend to return them using my rights under the terms of the Distance Selling Regulations. However, I don't know where I stand in respect of postage costs. The sleepers…
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argo sofa
hi i brought 2 sofas from argos, sept last year, 3 springs have gone in the one seat over the last 3 weeks, do i have any rights?
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Buying expensive gift for Christmas. How to "protect" myself regarding returns?
I'm considering buying a gift for my other half for Christmas which is really quite expensive. I haven't yet decided whether i'd go for the online purchase or find a store in town to buy from. Thing is, it's a Christmas present - so will be getting opened in over a months time. I've no reason to doubt that it'll work, but…
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Buying from comet after todays news
Hi, I understand shops go under, or sell on to others, and most of the time we have no notice about it, but the (new) buyers of Comet have basically said; hoping to keep it as an ongoing concern for at least 18 months. So essentially is it actully wise to buy from Comet now? Some stores will go, but what about if I buy a…
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Game dispatched to wrong address
Basically, I ordered a game last night from shopto.net, whilst ordering, I updated my old billing address to my new one, and there was a message saying that your first 2 orders on the site must go to your billing address. I did not see a confirmation screen confirming my details whilst I was ordering, but when I checked my…
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Faulty laptop- pro rata refund
Hi I brought a laptop 11 months ago and the mouse stopped working amongst over things so I took it back. It was sent off for repair and because it has taken longer than 20 days I can have a replacement. I have been told if I want a refund I will only get a pro rata one based on the life of a laptop being 6 years. Is this…
