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When can I ask for a refund??
Hi all, I purchased an HP netbook for my mother back in July which had to be sent back last week because of dust in the cooling system believe it or not. Now the machine has been used less than 4 or 5 times and has been covered up in it's own neoprene sleeve when not in use. Had a look online and it seems to be a regular…
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Distance selling, delivery.
Hi, I've purchased an item from the internet and paid for express delivery. The delivery option said that the item would be delivered within two working days. That period of time has passed and I'm still waiting for the item. I've contacted the online store and they have told me to speak to the courier company and not…
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Ticket cancellation rights
Advice wanted please My other half booked tickets on the internet for a murder mystery evening, and part of the Ts & Cs was that there was no cancellation allowed. The next day she decided she wanted to cancel and emailed them asking for a refund 5 days later and I'm preparing to email & write to them myself, stating that…
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Problems with BT
I have been with BT since May of this year after being talked into going back with them by one of their telephone reps. Since then I have had no end of problems. I have now complained and been offered £10 compensation for a days pay I lost at work (I actually lost £80) through their engineer not turning up and it taking…
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Reclaiming Lloyds standing order charge
Hi everyone, I would really appreciate your advice on this. Today I've received a letter from Lloyds TSB stating that I did not have enough money in my account to pay a standing order and hence they are charging £10 for this. I had more than enough balance but not available balance. I know I'm at fault for not checking my…
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Indesit Email
Hi there, does any know if the email address of indesit service's complaint department? I don't want to use their online form as I have a lot to say and don't want it to cut off half way through! Thanks in advance
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Returning product after 7 days
We recently ordered a piece of bathroom worktop (standard size, not bespoke) from a company online. We have had the product for a few weeks and it has come to fitting it and the fitter has told us it won't work in our bathroom. Phoned up supplier and they said they won't take it back as the manufacturer won't accept…
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Bright House Problems again
Hi We have three contracts with brighthouse We was supposed to be paying £29.84 a week then it was lowed three weeks ago to 25.72 when we rang to ask why it was lowed they said "we had to call down for them to explain why" We rang again today we said we want to know over phone as we are Not travelling down as they can…
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Warranty - Do I blame the retailer or manufacturer? Both refuse to offer RMA
I have a problem and I am hoping this useful forum can help me out with legal advise. I am in a situation were both the retailer and manufacturer are refusing to offer any warranty service for a product I purchased. The product I purchased is an ASUS sound card, it comes with a 3 year manufacturer warranty. I emailed the…
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Rights at University?
I got a situation or rather our entire year at university has this problem. We all started a degree that was based around Computer Security and Digital Forensics, we are currently in 4th year and thus far out of 21 modules have been tought a total of 2 modules relating to the the Security and Digital Forensics. Now the…
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re: Post Gold for Cash
Hi all, Hopeing someone can assist. If I accept an offer over the phone without consultation of T&Cs, is the offer enforceable. For example, I got offer £273 for some gold I sent. I accepted, however when off the phone I found out other stores will offer £600+. I called them back and they said their terms show that the…
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Argos Mobile Phone - accidental damage, 12 month warranty
Wasn't sure whether to post this here or in mobile phones forum but thought best here. Mods/admins feel free to move if better suited over there though. Just wondering if anyone can answer my question... Basically, bought a mobile phone via Argos's outlet store literally last week, all stock is new stock and supposedly…
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Big purchase - price reduced online before item received
I ordered a large (and expensive) item of furntiture back in September believing it was in stock, as per the sellers website. On ordering, I was then informed delivery would not be until end of October. But now the item is not only further delayed for delivery at beginning of December (!!), the item has also been reduced…
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Consumer rights - refunds
Hi, I bought a baking class session online for airyfairy cupcakes. The company has emailed me saying they have cancelled the class but will not be issuing any refunds. They said they can give me a voucher for another class in the future. I have looked at their other classes and I am not interested in any of them. I have…
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Bought pushchair, went wrong after moving abroad
Hi, We bought a pushchair/buggy for £250 ish on a visa debit card from Mothercare about 3 months ago. We recently relocated to Dubai and about a week after, the wheel and the hood broke during normal use, so not fit for purpose. Mothercare would have repaired or replaced had we been in uk, I spoke to them, but can't help…
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Faulty Goods Advice
Right long story but please read and help me. Got a new HTC Desire in December 2010 on T-mobile (was an early upgrade due to broken phone). In March my Desire had been heating up during charging and the screen went pop and cracked during charging. Instead of going ot T-mobile (as account is in mums name and she has to be…
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Can you take courts to court??!!
Unbelievable! As if its not bad enough with companies these days treating their customers with no respect and lack of any decent service around, when you finally get round to taking action against them......... Finally take Barclays to court for well... being Barclays (no, in all seriousness a valid case - please dont…
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Tesco delivered shopping covered in bleach!
My shopping arrived tonight and when i was handed the recipet it was soaked and reeked of bleech. I pointed this out to the driver and he said he didn't know why and not to worry about the shopping as it wasn't kept with any of the food. So once he'd left i started unpacking only to discover all the bags were wet and also…
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take royal mail to court?
My story is this, the shortened version: Royal Mail (royal fail) have basically lost my passport and driving licence. It was sent to myself tracked, and according to the Royal mail, they have attempted to deliver it twice, and twice,they DID NOT leave a ''sorry you were out card''. Therefore I wouldn't have a clue it was…
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TM Lewin
I bought a shirt from TM Lewin last week for £30, should have been £37. Went to wear it today for the first time today and within 5 minutes of putting it on the arms were so creased I had to change it! To give you an idea how bad it was, my gf walked into the bedroom & asked if I'd forgot to iron the arms! So, do I have…
