Ticket cancellation rights

Shakerboy

Advice wanted please

My other half booked tickets on the internet for a murder mystery evening, and part of the Ts & Cs was that there was no cancellation allowed.

The next day she decided she wanted to cancel and emailed them asking for a refund

5 days later and I'm preparing to email & write to them myself, stating that despite their Ts & Cs we had a seven day cancellation period as part of the distance selling regulations (DSR).

Am I right or am I missing an exclusion from the DSR?

All comments welcome EXCEPT for those stating that we shouldn't book things and then change our minds

Cheers

Optimist

Shakerboy wrote: »

Advice wanted please

My other half booked tickets on the internet for a murder mystery evening, and part of the Ts & Cs was that there was no cancellation allowed.

The next day she decided she wanted to cancel and emailed them asking for a refund

5 days later and I'm preparing to email & write to them myself, stating that despite their Ts & Cs we had a seven day cancellation period as part of the distance selling regulations (DSR).

Am I right or am I missing an exclusion from the DSR?

All comments welcome EXCEPT for those stating that we shouldn't book things and then change our minds

Cheers

You are correct in that you are missing an exclusion.

Contracts for accommodation, transport, catering or leisure services, which are arranged for a specific time or date - for example, train, airline or concert tickets, or hotel bookings - are not covered by Distance Selling Regulations

withabix

Tickets such as this are specifically excluded from the DSR.

Contracts for accommodation, transport, catering or leisure services, which are arranged for a specific time or date - for example, train, airline or concert tickets, or hotel bookings - are not covered by these Regulations.

halibut2209

Contracts for accommodation, transport, catering or leisure services, which are arranged for a specific time or date - for example, train, airline or concert tickets, or hotel bookings - are not covered by Distance Selling Regulations

Fridaycat

I expect the OP has got the message by now..... :rotfl:

Shakerboy

Thanks for the feedback guys & gals, even if it wasn't what I wanted!

Jeff_Bridges_hair

try your luck selling them on seatwave

somethingcorporate

If you cannot cancel you could always still go? At least then you don't forfeit both the money and the meal!