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large piece of plastic found in chicken pasta salad
who do i complain too !! i have the piece of plastic and reciept and pictures of it i know if i take it back to asda all i will get is a refund and asda will get the comensation....it looks like a piece of plastic from a large tub of mayo ie the seal from where it was made in the factory.... there is no adress on the pot…
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Bought tent, now it's in the sale - can i return it and buy again?
Last week we bought a tent for 190, and this it's now been announced that they have a sale on and are selling the same tent for 130. Is it within my right to take the tent back, get the refund and then re-buy the tent, or be refunded the difference? We are still within the 28 days return as we only got it last week! lol…
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smashed pot - royal mail's fault...
hi, could anyone give me advice?!?!?! i sold an expensive pot on ebay (it sold for £50) and i sent it via recorded Royal Mail. it was wrapped up well, and this was about 2 months ago. however, the buyer got in touch, very upset, to say the pot had arrived smashed, in bits! i refunded his money immediately, but because he…
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BMI/FlyBMI food poisoning question
I flew BMI from London to Berlin this morning with a colleague. We have both been vomiting all day, and have not eaten/stayed together at any stage during the past week. I called BMI and asked them to change our return flights from 9:20pm to 5:30pm (as we're currently lying on the floor in quite a lot of pain, being sick…
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Curry's and SoGA
Hello. I'm after some advice on where to go next! Apologies for the length of this but I need to explain what's happened so far..... In November 2009 I purchased a Toshiba 32" LCD TV for £329. I also took out a Whatever Happens policy at a cost of £4.49 per month. Everything fine and dandy until... June 2011 I start to…
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Conned on ebay AGAIN...what can I do?
Hi everyone, I'm hoping to get some advice on what I can do....I've bought Benefit cosmetics from ebay (yes, stupid idea, I know:P) in the past, and lost money after discovering the items were fake. I've been more careful after so many bad experiences. There was a Benefit item for sale recently, slightly used,e.g…
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Fake goods
I recently made a purchase from a website that looked genuine enough. Within half an hour I had sussed out it was a fake but had placed my order already. I emailed the company and asked them to stop the purchase, not take my money and not send the goods. I have not heard anything back apart from an email telling me they…
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Morning or afternoon delivery?
Can I insist or are there consumer laws that allow me to request a morning or afternoon delivery/collection rather than wait the whole day?
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Paypal
Hi, Im not sure that this is in the right place, but looking for some advice. 01/08/11 -I bought an iphone on ebay and paid £350 via paypal the same day. I had no contact with the seller so i rasied a claim with paypal and escalated it to a claim straight away. Paypal have given the seller until the 14/08/11 to respond.…
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Help With Tv
Any advise would be great. I have just got a new tv and the tv has a fault with it. It is only 7 days old and the company want to take it away to take a look at it. Can thay do this or should i be able to just get it replaced. Thanks Stuart
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Van Man's failure to deliver!
Hi I hope I posted this in the right place. Long story short - I bought a conservatory from ebay, and needed it collected & delivered. I found a Van Man company - also from ebay - that could do the job. They had been around for a few years, and had good feedback on their ebay account, so I gave them the job. Other than the…
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PC World Refunds and Exchanges
My laptop hasn't been connecting to the wireless network lately, so I popped down to PC World and asked one of the guys if he had any idea what could be wrong. Straight away he pointed me in the direction of wireless adapters and recommended the minimalistic USB adapter for 30 pounds. I asked him if it didn't work for me,…
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Should I ask for compensation for child's injuries?.
I recently bought a bike for my 11 year old daughter from JJB Sports shop and within two weeks my daughter has had two serious falls off it, with us having to take her to A&E on the second as we thought she may have broken her leg. She was extremely distressed and in a lot of pain and her legs are covered in bruises and…
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Need quick advice regarding catalogue purchase gone faulty
Hi I purchased an ipod touch 4th gen for my son for last xmas. I think I bought it in November from Littlewoods catalogue. Yesterday it stopped working. Totally dead. Done all the diagnostics that apple recommmends on it's webpage and it's just dead. What I want to know is what are my rights regarding this. I know…
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Placed order online, now unable to contact company.
Last monday i placed an online order on a website ,o-k-o-b-e,(the hyphons are because it came up with !!!!). The item was in stock and standard delivery 2-4 days. They gave between thursday and today. On friday, as i had not had a despatch email i contacted them and got a prompt response, saying as it was an offer price it…
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Simply be - missing parcel.
Hope someone can give me some advice :) I ordered some things from simply be which i didnt get. The delivery person left a card saying that my parcel was left with neighbours 2 doors down. Now these neighbours aren't the type of people to argue with, i knocked the door and they said it wasnt delivered there. These are the…
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Bank complaints - Santander
Hello, How do I go about getting my bank to accept a complaint? I telephoned the complaints line and verbally complained, but the gentleman on the other end of the telephone simply said "we do not accept your complaint", irrespective of what I said. We continued the conversation in the same manner for about 5 minutes until…
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Please, please can someone help me...
Can someone please tell me what my consumer rights are. I purchased two sofa's from Harveys which were delivered Dec 2009. Both were damaged and finally replaced Arpil 2010. Since they have been replaced, both sofas have had faults and had to be repaired. Both faults were not caused by me! The last lot of repairs were done…
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Owed money
Hi Not sure if this is the right place to post but hoping for the usual sound advice I have had fron this site over the years. My daughter and her bf finished uni last year and moved home. They had lived together at uni and wanted to continue to do so afterwards. I was asked to loan them the money for a deposit on a rental…
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Went to mobile phone repair shop - repair lasted 2 hours
Hi everyone, I'll get down to business, I have a Blackberry, went to a local mobile phone repair shop and explained the problem (the trackpad had an issue). The man there had a quick look after I'd explained the problem and he said 'I can fix this for £25'. It took half an hour to fix and when I got the phone back it…
