Help With Tv

stu2405

Any advise would be great.

I have just got a new tv and the tv has a fault with it.

It is only 7 days old and the company want to take it away to take a look at it.

Can thay do this or should i be able to just get it replaced.

Thanks

Stuart

Oliver14

Its up to them. You have a legal right to a repair or a replacement. Its up to the company which. Most companies will look at a repair in the first instance.

stu2405

Thanks for the reply

somethingcorporate

Given the time scale you can outright reject for a refund (if that is what you want to do).

Optimist

somethingcorporate wrote: »

Given the time scale you can outright reject for a refund (if that is what you want to do).

I agree with this.

Rejection is a bit of a, how long is a piece of string affair, and can depend on the item, but I do not believe a week is sufficient for a reasonable person (or judge) to consider acceptance has taken place with a TV.

The question then is what you do about it, assuming the retailer stands his ground and insists on repairing ? I fear the only option would be to threaten and if necessary go through with small claims court action.

Fergie76

Reject the tv and get a refund.

Then ask about any London Borough, I heard there is some cracking deals to be done.

:rotfl:

fluffnutter

Oliver14 wrote: »

Its up to them. You have a legal right to a repair or a replacement. Its up to the company which. Most companies will look at a repair in the first instance.

Indeed they will. But any solution they propose mustn't inconvenience you. In today's world losing your telly for more than a day or two would probably be deemed an inconvenience - to some people it would be almost like death.

I'd ask for a replacement or refund.

stu2405

Looks like thats the way forward.

Thanks for all help.

Stuart