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Is it my responsibility for the tree in my garden
I got a eucalyptus tree in my garden thats getting a rite pain in the !!!! as it drops leaves and bark all over the garden and sometimes there have been small branches drop, so i phoned the community housing that i rent my house from and they told me the tree is my responsibility to have it cut down, so i was wondering if…
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Japautoparts wont give refund part never arrived!
Hi I wonder if anyone can help me with this awful company. I dont have a credit card so I asked a friend if he would pay for it using his credit card.But instead of using his credit card like i asked because (I know there is protection with credit cards if your goods dont arrive etc) like a numpty he decided to pay with…
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PPL music License
Hi, I run a small cafe and have recently received a bill from the PPL for playing music in my kitchen. I am really loathed to pay this as i have never heard of them before and they have never contacted me prior to sending this invoice. I was just wondering if anyone knows whether there are rules against them doing this? If…
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Food delivery squashed!!!
Hi there, can anyone point me into the right direction. Ive ordered some sausages and they arrived via courier. They are extremely squashed and iam not happy at all. I paid via paypal. The company are saying there isnt anything thay can do other than try to claim from the courier and this they say is unlikely to be…
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Comet...very poor service
Hi just looking for a spot of advice for my mum :) She bought a washing machine from Comet in September, and by April it was not working. Various visits from 'engineers' who kept bringing the wrong parts (and one where he didn't turn up) resulted in 32 days without her machine before it was finally fixed. 6 weeks later it…
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Charged twice
I bought two inter rail passes online through Rail Europe and my computer froze at the time of purchasing. It was not until I received confirmation that I realised that my order had been duplicated. As it was a bank holiday I could not call to rectify this and couldn't get through to speak to someone until the following…
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Can I take it Back?
Just bought a new mattress from a local shop whose website claims that they are cheaper than the High Street and The Internet (bed-king <dot> com) I've got home to find out the mattress is £120 cheaper on one bed site and £100 on another, and these were just the first two sites that came up on a Google search. Firstly,…
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Letting Agent
Hi all Newbie here We have recently moved into another property our bank failed to acknowledge our new landlords account details and sent them to our old agent (who we now no longer have a contract with) i called the old agent to be told they would sent us a cheque we received the cheque with a £30 deduction for admin…
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Faulty goods - Quick Q
Hey there, Around 3 or 4 months ago, we purchased a Russell Hobbs kettle from Tesco. Being so long ago, we no longer have the receipt. The kettle has just started smoking from the switch on the side of the kettle :-0 I contacted tesco who basically said, "if you don't have the receipt then its tough. buy another one." I…
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Bought through Ebay - Goods Faulty - Wont Give Refund
Firstly sorry if these seems long, but I am not getting very far with Ebay or the Seller. Can anyone PLEASE HELP ME FURTHER! I am writing to you directly to advise you of a serious problem I have incurred while purchasing an item from an Ebay seller. We have been saving for quite a while to be able to have our bathroom and…
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Festival cancelled - no refund
Hi Everyone, I've been looking at these forums for a while now but have just decided to post. December lasyt year I bought 2 tickets to the IOM Bay festival for me and my OH. It was later cancelled and I was told that the organiseres would refund everybody by 29th July 2011. That day has been and gone and I have seen no…
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Advice needed..
Good afternoon, I need some advice with regards to Very.co.uk Last year I ordered three items for a family member on Very's 'Buy Now Pay Later' scheme. The items were a HP laptop (£499), an Acer laptop with a cash price of (£356) and an England football shirt (£45). During the 12 month interest free period, only a small…
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Paypal account changes - they hold your money for 21 days!
I've just received an email from Paypal this morning, informing me that my account has changed. Money from payments will be placed in a pending balance for up to 21days to make sure that there's enough money in my account to cover potential refunds or claims. After 21 days, you can withdraw money from each payment as long…
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Yamaha Price Fixing
I wanted to buy a Yamaha PSR550 keyboard and saw one in Dolphin Music in Gateshead Metro Centre for £603. I thought I'd scout round the internet for a better price. Every single search I did came up with £603 - not even £602.99! I found 8 sources all at £603. How can I shop around if the price is the same everywhere?…
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Problems with Groupon
The other day I was interested in Groupon's deal, in which you buy a voucher for £39 and then you can purchase a flight with airfasttickets.co.uk for free, excluding taxes. I emailed airfasttickets.co.uk to see how much the taxes would be on a flight I wanted, and was told to visit a link to work it out. It came to £150…
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How long can a company hold your card details for?
Hi We are a new business and since opening have been receiving countless calls from marketing agencies and the like offering their services. Some weeks ago, I agreed over the phone for an ad to be placed in a circular magazine/brochure type, and gave my card details. They then sent an email for confirmation which I…
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staff discount vs consumer rights
I hope someone can shed some light on this. My company have recently changed our staff discount so that we will get 50% off, but if we do buy it with our discount, we will not be given a refund, even if the item is faulty. Is this actually legal?
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Swarovski Warranty
Hi guys Has anyone encountered replacement/repair fees when returning a product under warranty to Swarovski? I recently returned a snapped chain to House of Fraser, as per Swarovski's [online] advice. After initial hesitation HoF eventually agreed to return the product to the manufacturer, once they had realised they did…
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WH Smiths - Does up to 50% off include 0%?
I saw a book in WH Smiths in the 'up to 50% off' section. There was no discount sticker/price on the book, but the printed RRP on the back was £25. When I asked at the counter the assistant scanned the barcode and said the book was £25! I informed her that it was in the 'up to 50% off' section, and she scanned the book…
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Panasonic Plasma 'Red Light Of Death' Outcome!
Hello Again Everyone.:) 9th August 2011 Below is my experience in dealing with a Power Failure problem with my Panasonic Plasma TX-P42G10B commonly known as 'The Panasonic Plasma Red Light Of Death. Here is how I dealt with it and I hope that this information may help others in a similar situation. Some of the post is in…
