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Theatre Tickets and the London Riots
My daughter and her friend (17 and 16) had booked to see Wicked in London for her friend's birthday treat using her money. They were due to travel via coach for a matinee performance from Dorset. On Wednesday morning, with the news of the riots, we decided that it would not be a good idea for them to go so we called…
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Shedworld! - no goods no contact
Hi All Im having an absolute nightmare with the firm shedsworld.co.uk part of the world store chain. I ordered a shed last saturday and thought all was well. They took the money out of our account Monday 8th August and still heard nothing from them. My fiancee rang them to ask when it was going to be delivered and they…
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K&Co - DSR - Funny Phone Call
Just had a rather confused woman get a little upset about my point of view lol Having looked at an account for Very Additions she shaw that I sent the item back, but the £20 off voucher should have been cancelled but was not and shows a credit to my account of £16.05 (£3.95 postage) She said she would get that sorted and I…
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Royal Mail Damage Claim
Not sure if I have put this in the right place, it was here or ebay thread and others seem to be putting similar thread on this one. Sold something on eBay a few months ago and sent it special delivery with extra compensation. Unfortunately it arrived broken, box quite obviously damaged in transit. I sent all details that…
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Should I ask for compensation for late sofa?
Hi everyone We have recently moved into our new house but ordered our new sofa at the start of July. We were told it would be delivered in 4-5 weeks. I have heard nothing so rang today as the 5 weeks is up. They informed me that the company estimates it will be ready by the middle of September. They apologised as the…
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Returning a bike to Halfords
I recently bought a mountain bike from Halfords (today) and am not happy with it at all. I don't know my rights when it comes to taking items back, but I want to return the bike. There's no faults as such, so I'm not sure if they'll refund the price. The bike is unmarked and I've literally just rode it down my drive to…
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DFS & Distance sales regulations
Hi I am looking to buy a new sofa and from looking around, DFS seem to offer the sofa I want. My issue is that the range I am interested in is not available for view in any of their showrooms. Clearly noone would want to buy sight unseen something that costs over £2k unless they had the right to return the item if it was…
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Small Claims Court Costs
Following a dispute with a builder over unfinished work I debating taking him to small claims court. It's difficult to put a price on the unfinished work, but I would estimate under a few hundred pounds. Despite some research, I am struggling to guage exactly what it will actually cost. Can anyone give me a rough idea of…
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Sennheiser CX300-II Warranty
Hello, I've owned my Sennheiser CX300-II's for over a year, aproximately two months ago I had a problem where the audio stopped in one earphone and as it was outside of the warranty with Amazon I returned it to Sennheiser (they provide a two-year warranty) it came back perfect and my problem has been resolved. Two months…
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Boxclever (Radio Rentals) / Credit Security
I've been receiving telephone calls from a company called Credit Security for the past few weeks. Repayments on any debts I have are fully up to date, but having done some searching on the internet, the calls most probably relate to a TV/ Video rental agreement I had with Radio Rentals, which subsequently became Boxclever.…
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Cineworld Unlimited - Credit Check?
Hi there, due to low income I can no longer afford my Cineworld Unlimited card. As i am still within my 12 month limited contract, if I cancel the direct debit will it go against my credit rating? I'm not too sure if Cineworld goes against credit scores? Any ideas? Thanks
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Maplins returns policy
Hi - Bought some netgear xav homeplug adapters (x4) from maplins and they did not work very well with my apple airport express. I returned them complete and now they will not refund me until they investigate the fault. keeping the adapters themselves and saying that I will have to wait two weeks for them to work on them.…
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Maplins returns policy
Hi - Bought some netgear xav homeplug adapters (x4) from maplins and they did not work very well with my apple airport express. I returned them complete and now they will not refund me until they investigate the fault. keeping the adapters themselves and saying that I will have to wait two weeks for them to work on them.…
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TV Shopping Channel - Faulty Goods
Hi Can anybody help with what would be my next best move? It’s a rather long and protracted saga, so please bear with me. In October 2008 I bought myself two pairs of stud earrings from a TV shopping channel. I bought them so that I could wear both pairs together, and in the couple of years that I’ve owned them I’ve only…
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Taking a car dealer to court
At the end of last year I purchased a used approved car from a main dealer and I feel I was deliberately misled about several aspects concerning the history and condition of the vehicle. Numerous problems emerged shortly after purchase and to cut a long story short after about 2 months I discovered a rust problem with the…
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phone company took too much money!!
Really need some advice please over a month ago now i paid my mobile contract bill which was £140.00 when i went to withdrawl some money i found i have nothing left. I enquired at the bank to find that my network provider had taken the payment twice and had left me with zero money I phoned my provider up to find that there…
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isle of man ferry complaint
in june this year i booked 3 tickets for 3 cars and 6 adults to go to the isle of man next may with aferry.com, i could not believe the toal cost of this was £24 per car/couple at the time so i phoned the company and it was confirmed that the price was correct, i then recieved 3 separate emails for the bookings which…
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Gas oven problem from Currys...help!!
Hi everyone, some advice needed please. My 70 year old mum bought a Canon gas oven last year from Currys. Over the last few months its has developed a fault where she puts the oven on, puts something in to cook and it goes out and she smells gas. The next day it works fine. She reported it and we have had 3 different…
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Card Fraud - Item bought by fraudsters delivered to me!
Afternoon. So. Monday afternoon. While I'm at work. Someone used my card online, by changing my SecureCode, to order an item from Tiffanys jewellers. I called the bank and my card has been stopped and a replacement issued. Fast forward to today and I get a knock at the door. The item has been delivered. So now I have the…
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Faulty Projector Replaced 2 Times & Still Problems
Hi I wondered where I stood in terms of consumer rights regarding an electrical good I purchased with 3 years warranty back in 2009. It's had to be replaced two times over the past two years due to the same technical fault and this third unit also suffered from the same problem recently, so was sent for repair and came…
