Maplins returns policy

60six

Hi - Bought some netgear xav homeplug adapters (x4) from maplins and they did not work very well with my apple airport express. I returned them complete and now they will not refund me until they investigate the fault. keeping the adapters themselves and saying that I will have to wait two weeks for them to work on them.

Is this legal? It is written on the receipt. I just want my money back and they steadfastly refused to do so. Do I have any rights?

I_luv_cats

Did you buy them in person (instore) from Maplins or online??

Were they guaranteed to work with Apple Airport Express in the product specification or shop description ???

If it is just a case of they them being incompatible and you bought them instore then you have no redress.

DCFC79

Are these them, says the OS required is windows vista or xp, whats the actual model of them

paddyrg

It's easy to be wise after the event and for this reason Maplin are happy to look to help through our 28 day return policy.

Therefore if for any reason you find that your recent purchase is not quite what you wanted. Then within 28 days of purchase, Maplin will replace, offer a credit note or refund your unsuitable purchase to equal value. This is provided the goods remain in their original condition, unopened and unused and accompany all packaging an accessories they came with.

We do ask that you provide us with your proof of purchase, ideally your original receipt or delivery note.

Please refer to our current conditions of sale. We also advise that we may request the product is forwarded for further evaluation to our Returns Centre.

This does not affect your statutory rights.

Q: What happens if the item I have purchased goes faulty?
A: If you experience any defect in your goods under normal use within a reasonable period of time after delivery and which are due to faulty materials, workmanship or design, this will be made good by Maplin either by repair or replacement or refund.

These goods or the defective parts should be returned together with a valid proof of purchase including all complete accessories, instruction manuals and software and wherever possible the original packaging.

To return a product under this policy you should either return the goods to our Returns Centre or to your nearest Maplin store:

Returning goods to the Returns Centre:

• Follow the returns instructions on the delivery paperwork
• Email Maplin at customercare@maplin.co.uk for a return authorisation number
• Alternatively telephone Customer Care on 0844 557 6000 or write to Maplin at the address:

Maplin Electronics
Brookfields Way
Manvers
Wath upon Dearne
Rotherham
South Yorkshire
UK
S63 5DL

Please Note: Maplin reserve the right to inspect any goods returned prior to issuing credit at our Returns Centre in Manvers, Rotherham.

Returning goods to Maplin store:

To locate your nearest Maplin store click here

Please Note: Maplin reserve the right to inspect any goods returned prior to issuing credit at our Returns Centre in Manvers, Rotherham

You returned the goods as faulty, not unopened, unused, so they are following policy it seems?

bris

You do have rights, but so do they. The rights you have are determined on how long you have had them. If you have had them long enough to have accepted them, then even if they are faulty you may only be offered a repair or replacement instead of a refund.
The rights they have is to have them inspected within a reasonable time frame, two weeks is within that time frame. If they don't find fault with them you will get them back. It may be that your Apple airport expess is not compatable with them or that you have not set them up properly, both of which they are not responsible for.