phone company took too much money!!

roses_babe

Really need some advice please

over a month ago now i paid my mobile contract bill which was £140.00 when i went to withdrawl some money i found i have nothing left. I enquired at the bank to find that my network provider had taken the payment twice and had left me with zero money

I phoned my provider up to find that there system had crashed and thats why they took it twice i told them i needed this money back....

A month on.... still no money has been paid into my account i kept being told it will be tomorrow and tomorrow and tomorrow by lots of diff people. In the end i never recieved it back. i dont know what to do advice is needed please

many thanks

Foggster

What was this months bill? Are you showing in credit on your account? I know its a pain because it has been a month without this money but it might be less hassle to leave it on the account and to use it that way.

roses_babe

£83.00 i may aswell do that too be honest dont know why i didnt think of that lol

just really annoyed me that they kept promising it to go back in my account and didnt

dane-katie

Was it taken by Direct Debit, would it not be covered under the Direct Debit guarantee?

alistair.long

as dane-katie is getting to, you can get a complete refund if the amount taken was incorrect.

texranger

dane-katie wrote: »

Was it taken by Direct Debit, would it not be covered under the Direct Debit guarantee?

if it was by DD then they have to refund any money taken in error


http://www.financial-ombudsman.org.uk/publications/ombudsman-news/27/27-directdebit-guarantee.htm

The direct debit guarantee applies to all banks and building societies taking part in the direct debit scheme. It says that:

• if there is a change in the amount to be paid or the payment date, the person receiving the payment (the originator) must notify the customer in advance.
• if the originator or the bank/building society makes an error, the customer is guaranteed a full and immediate refund of the amount paid.
• customers can cancel a direct debit at any time by writing to their bank or building society.

wealdroam

Just to clarify those Direct Debit guarantee posts...

If a mistake has been made, it is your bank that must refund the money to you on request. Your bank then may (or may not, who cares) get the money back from the phone company.