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Recording requests
I recently requested a copy of a telephonic conversation with my insurance company, they sent it to me in four parts is this standard procedure?
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Watch Battery Replacement / Company Ceased Trading
Hi, I sent a Nixon watch off for a battery replacement 3.5 months ago to Extreme Pie, as you can't deal with Nixon directly for this. (It needed to go to Nixon so they could reseal and pressure test) Extreme Pie has not responded to my emails and phone calls and I now find that they have ceased trading. Can anyone advise…
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4th "new account" from Halifax in 2 months
Am fed up with Halifax sending letters to people at my address opening their accounts. I appreciate this is probably scammers using my address, but I've contacted Halifax several times and get them to flag my address and still the letters keep coming. I know they aren't previous residents as our house is a new build and…
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Warning dishwasher fire risk
Okay firstly received letter today re they had me on file as owning one of these machines that now years later they had identified a fault. The fault after ringing the helpline was that the front panel overheats due to a component failure and that it has a risk to catch fire. I had to ask more details and I had good…
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Accor hotel are a horrible no-no!
Hi, So yesterday I booked a couple of rooms at novotel and got through to the payment and it said it was unsuccessful, please try again later. So after a couple of hours I booked again and received a reservation number, half an hour after that i received another reservation number, i think from the first booking. so was…
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Exchanging goods/Refunds
Hi Experts Yesterday I returned a T-shirt to Topman, had a valid receipt, and exchanged it for another more expensive one for which I paid extra cash. No problem with the exchange but when the transaction was complete the assistant asked me to provide my name, address and telephone number. When I queried this I was told…
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industry regulator for pcworld/techguys/knowhow
We are writing a letter of complaint to pc world customer services about the way our repairs have been handled under there insurance bought in 1997.(can't remember what their coverplan was called back then) Does anyone know who the industry regulator is in charge of this aspect or the nearest thing to a regulator pls. :)
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Re-location of service provider
Hello everyone, I was a bit unsure about something and was hoping if you guys could offer some advice. In Dec 2010 I paid £400 to a beauty salon located within a fitness complex. This payment was towards a series of 6 beauty treatments that would need to take place a minimum of 6 weeks apart of each other. At the time of…
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Phone contract taken out in my name but not by me. Help
Briefly - Dec 09 a phone contract was taken out in my name, and I started getting demands for payment, I wrote to the company and said don't know what this relates to, eventually after more letters, I paid, Even though it wasn't mine, I wrote to the company asking for an explanation and a copy of the contract, no answer,…
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Wrong price on catalogue site, what are my rights?
I recently was tempted by a 20% off code from Freemans catalogue so after having a look I decided to buy some new pillows - clicked on some Silentnight ones, it then asked me which option I would like, 2 pillows or 4. I clicked on '4 pillows' and the price came up £20, great I thought and ordered them with my discount…
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Can i shop refuse to pay postage costs for returning a faulty item
I recently purchased a T-shirt off a website for my friend and when i received the t-shirt i noticed it was faulty. Some of the print on the T-shirt is missing and this would have been obvious to the person who stock picked the item and sent it off to me. i've looked at the returned policy for faulty item and i have to…
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have lost receipt for new roof
i had a roof replaced in 2008. i don't have the receiopt any longer. i seem to have thrown the schedule of works and guarantee out. i do have a cheque stub but it would not prove what i had paid for. do i still have a guarantee?
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letter recieved
Hi all, we recieved a letter today from a company called "cages world " we purchased a cage in Febuary 2011 saying due to a technical error your payment was never recieved !!!! they say they are going to charge our original card with the amount Now this is 5 months on ,can they do this ??? any answers would be great many…
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Competition Win and didnt receive prize
Hope someone can give me some advice. I won a prize in a competition and received details of how to send my address so the prize could be sent, which I did. I received another email to say to complete the details so I emailed them to say I had done and do you have them which they confirmed they did. I then never received…
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Credit expert Subscription issue
Hi im new so go easy on me! I signed up for a free trial of credit expert, always see it about checking your credit score etc so thought ive never seen it so should take a look. Completed info on line and at the end it said we need more info to complete your application.( i didnt save the page and now wish i had) Nothing…
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SMEG OVEN BROKEN AFTER 14mths who is responsible for repairs and call out charge?
I bought Smeg Pyrolitic oven from Appliances Direct - delivered 18/3/10. Installed April 2010. Used couple of times a week at most. Stopped working 24/6/11 so just out of 1yr warranty. Applicances Direct say Smeg responsible. Smeg have offered to pay for parts but will not pay call out charge of their chosen engineer which…
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Complaint to Google
Can anyone please help regarding making a complaint to Google about their Street view images? I have searched but cannot find an e-mail or address anywhere. I have faxed letters to their London offices but they are totally ignored. This company seems to be operating behind an "Iron curtain" Or is there an official…
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Purchasing Camera from Next..
I have purchased a camera from the sale on the Next website and am just wondering where i stand in relation to returning the item. There was no mention about the returns policy being any different to say a pair of jeans on the item however I have just browsed the non sale items and seen this: Surely that goes against the…
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ScS Sofa mis-fit
I ordered on a Buy now pay later deal. a three piece suite from ScS, my husband and I went armed with measurements, which we checked the new suite was within. when it arrived the first thing the men did was to get my husband to sign the delivery notice. Unfortunately it did not fit..it goes throught the front door but due…
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broken washing machine from argos
my washing machine has broken down after 10 months can i demand a replacement from argos as the engineer has tried to fix it but still didnt work and has told me he has ordered another part this mean we have now gone 10 days without a washing machine which i think is terrible for a family household to do without for this…
