SMEG OVEN BROKEN AFTER 14mths who is responsible for repairs and call out charge?

Hopeful_3

I bought Smeg Pyrolitic oven from Appliances Direct - delivered 18/3/10. Installed April 2010. Used couple of times a week at most. Stopped working 24/6/11 so just out of 1yr warranty. Applicances Direct say Smeg responsible. Smeg have offered to pay for parts but will not pay call out charge of their chosen engineer which is about £87. Can anyone assist about what I should do as I am not happy about paying this.

Naf

Its outside of warranty, and outside of your Sale of Goods Act cover. If you think it's a manufacturing issue, you'd have to prove it before you could make the manufacturer stump up, and that'd likely cost you more than the £87 in the end I suspect.

shaun_from_Africa

Its outside of warranty, and outside of your Sale of Goods Act cover. If you think it's a manufacturing issue, you'd have to prove it before you could make the manufacturer stump up, and that'd likely cost you more than the £87 in the end I suspect.

Totally incorrect on a few points.

The SOGA gives you up to 6 years to attempt to claim for faulty goods, and if the OP was to prove that the fault was due to a manufacturing defect, the manufacturer has absolutely no liability for this.
It was Appliances direct that sold the oven and it is them that the OP must attempt to get to repair it.

Naf

shaun_from_Africa wrote: »

Totally incorrect on a few points.

The SOGA gives you up to 6 years to attempt to claim for faulty goods, and if the OP was to prove that the fault was due to a manufacturing defect, the manufacturer has absolutely no liability for this.
It was Appliances direct that sold the oven and it is them that the OP must attempt to get to repair it.

But it only gives the first 6 months that the retailer (sorry, I missed that it was purchased from a different retailer) would have to prove it wasn't a defect. After the first 6 months the onus is on you as a consumer to prove it was a manufacturing defect. I just meant that I suspect it'll be cheaper paying the £87 now and getting it fixed, rather than paying to have it looked at to see if it was, possibly finding it wasn't, and perhaps still having to pay the £87 in the end too. Plus it'll be much faster and less hassle.