Recording requests

Andi0212

I recently requested a copy of a telephonic conversation with my insurance company, they sent it to me in four parts is this standard procedure?

gordikin

Andi0212 wrote: »

I recently requested a copy of a telephonic conversation with my insurance company, they sent it to me in four parts is this standard procedure?

Was it a loooooong conversation?

Andi0212

Shut up if you can help then do , if not don't!

jhe

was it just the one phone call you wanted a copy of? we asked the same of insurers a few years ago, they sent 1 disc and told us how many mins into the recording the particular part was we wanted to hear,

wealdroam

Andi0212 wrote: »

Shut up if you can help then do , if not don't!

I thought about replying, but your response changed my mind.

Good luck with your quest.

DCFC79

Andi0212 wrote: »

Shut up if you can help then do , if not don't!

no need to act like that, you also didnt need to react to the replies eve if they were slightly amusing

pitkin2020

Andi0212 wrote: »

Shut up if you can help then do , if not don't!

LOL take a chill pill, your only on page 1 of 4 so far so there will be more to come :rotfl::rotfl::rotfl::rotfl:

In response to your question have you listened to the recordings, do they cover what you wanted to hear??

geordieracer

Andi0212 wrote: »

I recently requested a copy of a telephonic conversation with my insurance company, they sent it to me in four parts is this standard procedure?

Would it matter if in 4 parts or one? Are you worried about it being edited? If so they could do so with it being in one part too. Maybe they have done it this way as its easier for them or even you.

Of course being rude to people will not help your cause

Equaliser123

Andi0212 wrote: »

I recently requested a copy of a telephonic conversation with my insurance company, they sent it to me in four parts is this standard procedure?

Given your later comments, I simply don't care.

Perhaps the "telephonic" conversation records your anger, contempt and clear frustration.

I think you need help.

cheltenham_dude

OP, during the call did the person you were speaking to put you on hold at any stage to speak to their back office / servicing teams at all? I only ask because with a company I worked for the phones would log different call times during a single call if the main line (ie. the one with the customer on) were put on hold - any call log would not include parts where the contact centre agent spoke to another department as internal calls were not recorded.

Flyboy152

cheltenham_dude wrote: »

OP, during the call did the person you were speaking to put you on hold at any stage to speak to their back office / servicing teams at all? I only ask because with a company I worked for the phones would log different call times during a single call if the main line (ie. the one with the customer on) were put on hold - any call log would not include parts where the contact centre agent spoke to another department as internal calls were not recorded.

That would not be very good working practices at all and I can't see the ICO being happy with that either. It also wouldn't do the company's case any good as well, because the customer could easily say that their disputed section of the call was included in the unrecorded portion and the insurance company would be unable to prove it either way.