Recording requests

Flyboy152

Andi0212 wrote: »

I recently requested a copy of a telephonic conversation with my insurance company, they sent it to me in four parts is this standard procedure?

Ignore the idiots who revel in the misfortunes of others, they are nothing more than trolls who easily get off winding up new posters.

I think it might be beneficial to ask the insurance company why they have sent the recording on four parts. Have they e-mailed you the recording, or have they sent you a disc?

Flyboy152

DCFC79 wrote: »

no need to act like that, you also didnt need to react to the replies eve if they were slightly amusing

Not an unsurpiring response to a rude and unhelpful reply.

cheltenham_dude

Flyboy152 wrote: »

That would not be very good working practices at all and I can't see the ICO being happy with that either. It also wouldn't do the company's case any good as well, because the customer could easily say that their disputed section of the call was included in the unrecorded portion and the insurance company would be unable to prove it either way.

I can see your point, but it would probably depend on the phone system being used. Most contact centre agents I knew at the time and since then, would certainly mark on any notes they sent through to the back office if they had spoken to someone on that team and if they agreed anything to cover themselves if anything went wrong.

And of course, one would hope that ones colleagues would be honest enough to hold their hands up and admit if they had agreed to something that they shouldn't have if done unintentionally.

Flyboy152

Guy_Gardener wrote: »

I love the word 'telephonic'. Sounds all 19th century!

tel·e·phon·ic(tl-fnk)
adj. 1. Of or relating to telephones.
2. Transmitted or conveyed by telephone