ScS Sofa mis-fit

foxyboo

I ordered on a Buy now pay later deal. a three piece suite from ScS, my husband and I went armed with measurements, which we checked the new suite was within.
when it arrived the first thing the men did was to get my husband to sign the delivery notice. Unfortunately it did not fit..it goes throught the front door but due to the angles will not go into the front room and there is no rear access.
the delivery men took the suite away with them...

Now my problem is we are being pressured into ordering a more expensive suite or having the same suite in a split version..
I have stated that this is unsuitable because we only ordered a new one because my husband has just been told he has cancer and will be washed out by his treatment so we thought a new sofa would be better/nicer for him to rest on.. A split sofa will have extra framework just where he won't want anything to dig into him and could be liable to separate.... this was greeted by the store manager with a " I'm sorry to hear that but it doesn't change the situation!"....In other words she didn't care...

Surely they cant make us pay for something they have... as the manager insists they can?

Please help me this is stressing myself and more to the point my husband out.. we are being bullied on a daily basis and I fear my husband will agree to something sooner than later just to stop her (scs manager) daily phone calls harassing us to reorder

Thanks in advance

visidigi

ok first things first - as nasty as this will sound to you, and its not meant to, but I need to say it to make it clear...

This is a business transaction, not a transaction based on individuals health situation - the illness of your husband, no matter what it is (and I wish him a speedy recovery) does not change the situation and should be left out of the discussions.

You bought a sofa, it fits in the room, it just doesn't fit on the way in.

Do you have removable windows? Can a window be removed to get the sofa in (this is a VERY Common process)
Has your husband been into store and tested the proposed sofa? Or is it merely an assumption the extra framework will cause an issue?
Remember, the sofa not fitting is not SCS's fault - its unfortunately your's - if they don't have a sofa in the price range you brought from then they will need to offer you a more expensive one inorder to provide you with a sofa which physically fits.

They can't make you pay it though - they might offer you a refund minus reasonable costs, bear in mind your sofa has arrived and delivery has been attempted - so I would imagine if you did get them to agree a refund expect a significant reduction (all of a sudden without the product being factored in things like delivery etc usually cost alot).

foxyboo

visidigi wrote: »

ok first things first - as nasty as this will sound to you, and its not meant to, but I need to say it to make it clear...

This is a business transaction, not a transaction based on individuals health situation - the illness of your husband, no matter what it is (and I wish him a speedy recovery) does not change the situation and should be left out of the discussions.

You bought a sofa, it fits in the room, it just doesn't fit on the way in.

Do you have removable windows? Can a window be removed to get the sofa in (this is a VERY Common process)
Has your husband been into store and tested the proposed sofa? Or is it merely an assumption the extra framework will cause an issue?
Remember, the sofa not fitting is not SCS's fault - its unfortunately your's - if they don't have a sofa in the price range you brought from then they will need to offer you a more expensive one inorder to provide you with a sofa which physically fits.

Firstly yes that does sound a little harsh and it upset me..despite the well wishes

I have to beg to differ my husbands ill health is the sole reason for the initial transaction the particular sofa was chosen by my husband for its feel to lie on, he tried every sofa in the shop it was the only one he felt at home on within our constraints

A few more points

No the windows are not removable .... we have explained that, we are half expecting her to suggest the removal of wall!

We do not want a more expensive sofa, we do not want anything from them after the rude way we are been dealt with

We have paid nothing to them and they have the suite but continue to harass bully and stress us both out, something we do not need in our lives right now!

Oh and the chair didn't fit either!

visidigi

foxyboo - I know its not easy, but you have to understand that business is business and this comes down to the business reasons and the business process - the health of the user is not a factor here - the health of your husband is YOUR reason for the transaction and its YOUR reason why you have a specific requirement.

The sofa provided by SCS met that requirement, but the issue is it did not fit through the house to the room it was required in. It now seems that the attitude since is the reason for this thread.

You have to be careful with the wording of your posts, saying they are harrassing and bullying you, stressing you out (I beleive this last one isn't them directly, but a consequence of your unfortunate situation) seems a little over the top - they re of course keen to keep the business - they have incurred costs in the attempted delivery of the sofa.

Have you read through your contract with a fine tooth comb? have you specifically checked about the fit when delivered section? The manager is well aware you haven't paid anything and indeed you need to ensure those who provide the buy now pay later are informed of your delivery difficulty as otherwise you are going to be faced with paying for the sofa which is undelivered.

If the chair doesn't fit either it sounds like you're trying to find a sofa which doesn't exist. I would advise SCS that there is no sofa that meets your requirements with the ability to fit through into your property without significant expense of modification which is not currently viable for you to undertake and therefore you would need to cancel the purchase. Please advise of the process required to do so.

arcon5

foxyboo, unfortunately the above poster is correct. Your situation is unfortunate and i'm sure on a personal level everybody here and there wishes all the best and hopes everything works out -- however as said this is business and not personal.

If the sofa conforms to contract ie. measurements correct, sofa correct, met all their obligations, then they are under no obligation to cancel your order. If you visit a retailer you do not have any statutory rights to cancel an order simply because you have changed your mind. Unfortunately the fact it will not go around the bend i nthe hall is not their problem, but is yours.

The way I see it is you have 2 options:

- choose another sofa. They may agree not to charge delivery on the second one.
- see if they can (as a gesture of goodwill) cancel the sale if you pay all reasonable fees which will most likely consist of a delivery charge, admin fee and any costs associated with settng up the credit.

Raksha

Are you 100% positive the windows can't be removed? Has this been assessed by somebody with experience in these things, and not just your opinion and you'd rather not go through the hassle - it really is a relatively quick and simple fix to this type of problem.

foxyboo

Raksha wrote: »

Are you 100% positive the windows can't be removed? Has this been assessed by somebody with experience in these things, and not just your opinion and you'd rather not go through the hassle - it really is a relatively quick and simple fix to this type of problem.

We have had a specialist look at the window, it's a wooden sash window that we are told will not stand up being removed, we also asked a local carpenter for a second opinion his was the same as the specialist - its simply not an option.

I am being careful in the wording of my posts. I call the daily phone calls, their content and the tone used to be both harassing and bullying.

Please understand this we did measure the one in the store (twice) it definitely fitted and we have undertaken added expenditure in an attempt to resolve the situation, we wanted the suite we ordered, (we replaced carpets, soft furnishings, curtains and accessories all to match the new suite)

BadgerFace_2

If the one in the store DEFINITELY fitted, you need to go back and work out where the difference is between the one in the store and the one they delivered. You can then cancel the order under the SOGA 1979 for goods not as per description, for a full refund.

Forwandert

BadgerFace wrote: »

If the one in the store DEFINITELY fitted, you need to go back and work out where the difference is between the one in the store and the one they delivered. You can then cancel the order under the SOGA 1979 for goods not as per description, for a full refund.

It depends what the OP means by measured, if they measured the room to ensure it would fit they're still in the same situation as they have mentioned they can't get it into the room not it won't fit in the room.

arcon5

foxyboo wrote: »

Please understand this we did measure the one in the store (twice) it definitely fitted and we have undertaken added expenditure in an attempt to resolve the situation, we wanted the suite we ordered, (we replaced carpets, soft furnishings, curtains and accessories all to match the new suite)

Op, did you measure the sofa delivered? If so was it the same size as the one instore (bearing in mind a reasonable variance)?

If the size of the sofa delivered was significantly larger and that was the reason it didn't fit then you may have a case. But if you simply measured the sofa and room and failed to consider room to manoeuvre the sofa in the house then its back to square one.

visidigi

The op has stated the chair didnt fit either - so its not out by a little bit in regard to the sofa, its out by alot.

I think its clear the sofa was measured for the room itself, but this problem is the measurements not done between door and room.

This all comes down to whats written on the bottom of the contract the OP signed - without seeing or at least having the text typed in here there really is no advice we can offer the OP on this issue.