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Refund promised but not recieved, what do i do next?
Hello, ive had a recent issue with a car insurance company. I canceled the policy, and they required some evidence for a refund which i produced, then they said they are "processing my refund". This was 10 days ago, and I have emailed them since, asking them when they will pay up, to which they have not replied. So my…
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Westcot & Virgin
Hi there, A month ago I started being chased for subscription charges for Virgin TV/Broadband. I left the shared accommodation back in 2004, although my two flatmates continued to live there for another 6-8months. As far as I am aware,and unfortuntley, there was no change to the account holder name (which was me) and I am…
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Just Found Out At College
I have recently started the second year of a level 3 Arb [Tree Surgery] course. The total cost for the course is on average around a thousand pound per year. When I decided to take the plunge and go into Arb I thought it was best to get a college course behind me so I could progress a little better in the industry when I…
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Tabacco is disgusting!!
Hi, I have just this minute walked back from the shop and opened up a packet of tobacco. As they had no named brands stocked, I asked if their cheap alternative was 'ok'. Its called Fosters and is huge ribbons of tobacco. I have made a roll up just to see if its bad and ot really is. Can I take it back? p.s sorry for…
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George Foreman grill
Im hoping someone can offer me some advice please. About two weeks ago i bought a george foreman grill from Comet it was on offer originally £70 but was selling £35 since ive bought it i have used it 3 times twice to cook sausages both times the sausages were burnt within 5 mins and my kitchen was filled with smoke. There…
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No signed contract-can I get my deposit back?
Hello everyone I would be soooo grateful for any opinions about this.....My Fiance and I were trying to find a venue for our wedding next year. One particular venue co-ordinator (we'll call her WC) pressurised us into paying £500 (on my credit card) to reserve a particular date. I think it's important to say we did not…
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Seeking advice concerning oven.
Hi, I purchased an oven on 13th june and since we have had it, we have noticed a puddle of water which builds up underneath and starts to pool out. It seems to be when the main oven is in use. We left it for a while to try and establish where the water was coming from, thinking maybe it was condensation from being stored…
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ebay
I won an item last month I paid for it straight away by paypal as that is what the preferred method was showing. However I got a message to say that they would prefer cash on pick up so I said not a problem and that she could cancel the paypal that I had sent to them. I went round the next day with cash and paid, I am…
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ASC Law, the Speculative Invoicing Handbook
Having sat and read through some of the leaked emails I was delighted to come across this link being shared between members of this firm. It is the Speculative Invoicing Handbook, or your guide to what to do when firms like ASC contact you and ask for money:…
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Hotel room refund?
Hi, I have recently completed a holiday to Las Vegas and the hotel was booked through Expedia. Upon checking into my room, the view was totally unacceptable. I spoke to the Manager about this and she said that as I booked through Expedia I would need to take it up with them and when I was choosing which type of room it…
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Am I entitled to a refund?
In May I purchased a carpet cleaning/car upholstery valet machine from a UK ebay seller for £115, it came with a 12month warranty. I didnt use the machine for about 6 weeks, then when I tried it the spray trigger was leaking and the seller arranged for it to be sent back to the manufacturer for repair. The machine came…
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charging £2 for postage and processing to return item bought online
I have purchased an item of clothing from Tesco, but (rather stupidly) ordered in in size 9-12 mnths rather than years, so need to return it. However, on the back in terms it says that I will be charged £2 for cost of postage and processing of return of non-faulty item. Is this legal? I was under impression that I have 7…
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Bannatyne Fitness - £75 Cancellation Fee for member diagnosed with cancer!
Hello, Having joined the local Bannatyne Fitness centre a few months back my mother was recently diagnosed with Breast Cancer and was advised that she would need to undergo a full mastectomy amongst other treatment and after spending a period in hospital would be able to do very little in terms of movement and the recovery…
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6 Year's to return it ~ please help!!
Hi I bought 2 Tefal quick cups from Argos in July 09 and i have the receipts for both. They both broke last month with different problems so i was wondering where i complain to, i have read the advice guide but i'm a bit confused. I know that if it is within a year you take it back to the trader (argos) but if it is after…
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Play.com advice please
I ordered headphones on Play.com on 27/08/10. My account has always said 'awaiting stock'. I emailed on the 25 September, asking when they would be posted to me, as I saw they were available to purchase on the Play.com site. Play have now emailed back to say: "Unfortunately, this item was only available in limited…
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Comet 2p tv's
Hello moneysavers!! I have just placed an order with comet who had posted on their website an LG tv for 2 pence. They have taken the item off the website now but before they did I was able to place an order for which I printed an order confirmation complete with delivery date etc. Since then I received an email stating…
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Warranty Issue
Hi, I bought an expensive computer from overclockers.co.uk just over two years ago. The computer is now failing to power up so i rang them up, they told me the warranty is only a year on the system but the individual parts are still covered by manufacturers warranty. Therefore, if i take the computer apart and send them…
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Ending contract for faultyphones - have I any rights?
Hi, I'm a bit frustrated with my phone, and was wondering if I have any rights to early termination of my contract. I have a Dell Streak, which I pay £40/month for. I love it, it's a beautiful device, but about 30 days after buying it, it stopped charging. I returned it to O2 for repair - they couldn't repair it, so sent…
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Help needed for a newbie
Hi, New here with a quick question. I ordered an item of jewellery for my girlfriend at the local jewellers. I paid for it upfront with my credit card and am due to pick it up on Wednesday, however I can't find my receipt anywhere. have turned the house upside down but to no avail. If I take the credit card plus proof of…
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Green waste bins not emptied, council tax rebate?
My council is supposed to empty the green waste wheelie bins every 2 weeks during spring to autumn. They missed 2 collections during the spring, and IF they empty the bins this week it will be 6 weeks since the last collection. My bin is usually full at the end of a 2 week period with hedge trimmings and other waste that…
