Hotel room refund?

kbw271186

Hi,

I have recently completed a holiday to Las Vegas and the hotel was booked through Expedia.

Upon checking into my room, the view was totally unacceptable. I spoke to the Manager about this and she said that as I booked through Expedia I would need to take it up with them and when I was choosing which type of room it would of said "Limited View"... it did not.

I wasn't expecting the best view, but to look at a roof with industrial spot lights, satelite dishes and huge metal tubes and boxes on I find unacceptable.

The hotel were not helpful and I have emailed a complaint to Expedia, but would like to know where I stand on this issue?

Many thanks.

4743hudsonj

Well for starters the hotel were right...

You need to deal with expedia alone. I suppose the first and obvious questions are what was the hotel described as? Do you have proof? Did it mention not all rooms have a view? Was there an option?

kbw271186

There were a selection of rooms available on Expedia and I chose the Deluxe Room. It did not mention anything of the view nor did it mention the "Limited View" as the Hotel Manager said it should.

I have again checked back on the Expedia website today to book the same room at the same Hotel and it mentions nothing. It just says:

"One king bed or two queen beds. 350 square feet. Contemporary d!cor. Desk. Cable television with pay movies. Wireless Internet access (surcharge). Iron/ironing board. Hair dryer. Smoking and nonsmoking rooms are available."

Rainmaker_uk

kbw271186 wrote: »

There were a selection of rooms available on Expedia and I chose the Deluxe Room. It did not mention anything of the view nor did it mention the "Limited View" as the Hotel Manager said it should.

I have again checked back on the Expedia website today to book the same room at the same Hotel and it mentions nothing. It just says:

"One king bed or two queen beds. 350 square feet. Contemporary d!cor. Desk. Cable television with pay movies. Wireless Internet access (surcharge). Iron/ironing board. Hair dryer. Smoking and nonsmoking rooms are available."

I am no lawyer but I would have thought that they are under no obligation to refund you.

Perhaps the best approach would be complaining to them direct and appealing to their better nature (brand protection) and seeing if they can do something for you.

Personally I would have slipped the hotel receptionist/manager a few $$$ and got an upgrade or change of room

iamana1ias

kbw271186 wrote: »

There were a selection of rooms available on Expedia and I chose the Deluxe Room. It did not mention anything of the view nor did it mention the "Limited View" as the Hotel Manager said it should.

I have again checked back on the Expedia website today to book the same room at the same Hotel and it mentions nothing. It just says:

"One king bed or two queen beds. 350 square feet. Contemporary d!cor. Desk. Cable television with pay movies. Wireless Internet access (surcharge). Iron/ironing board. Hair dryer. Smoking and nonsmoking rooms are available."

Okay, so you stayed at the Stratosphere Tower. Expedia sell 5 kinds of rooms for that hotel, 3 of which specify the kind of view you'll get. From that you should be able to deduce that the other rooms may not have fabulous views. Their own website specifies which rooms have good views, and their basic "deluxe" room says nothing.

You weren't promised a view, you didn't get one, there's nothing you can do. If you were desperate for a view you should have booked a room that came with one.

Rainmaker_uk

iamana1ias wrote: »

Okay, so you stayed at the Stratosphere Tower. Expedia sell 5 kinds of rooms for that hotel, 3 of which specify the kind of view you'll get. From that you should be able to deduce that the other rooms may not have fabulous views. Their own website specifies which rooms have good views, and their basic "deluxe" room says nothing.

You weren't promised a view, you didn't get one, there's nothing you can do. If you were desperate for a view you should have booked a room that came with one.

How the devil did you work out they stayed at the Stratosphere???

OlliesDad

Rainmaker_uk wrote: »

How the devil did you work out they stayed at the Stratosphere???

Google the decription provided.

Running_On_Empty

Herds of Wildebeest spring to mind

Hintza

You booked the worst room available. They give detailed descriptions:-

Deluxe Guestroom
Our deluxe guestrooms are equipped with contemporary decor, a work area with desk and all standard room amenities.
Pool Level Premier Guestroom
An insider’s favorite, our pool level premium guestrooms are a short distance to the Level 8 pool deck. Refreshed in 2008, these guestrooms include a work area with desk and all standard room amenities.
Strip View Premier Guestroom
Our most requested room, these guestrooms were refreshed in 2008 and offer premium views of the Las Vegas Strip, a work area with desk, as well as all standard room amenities.
Tower Premier Guestroom
Located on higher floors, providing panoramic views of the 600 square mile Las Vegas valley and mountains, these guestrooms were refreshed in 2008, with contemporary accents and warm earth tones. The rooms are equipped with a work area with desk and all standard room amenities.
Luxury Spa Guestroom
Play, unwind, relax and repeat. Enjoy the amenities of this room, with modern design, an oversized jetted garden tub and a luxury king bed. All standard room amenities are included.
Luxury Oversized Studio
When you upgrade to a higher floor, many of the rooms offer oversized double windows displaying an expansive view of the neon lights and mountains beyond. This room offers a dry bar and all standard room amenities.

whatmichaelsays

As has been alluded to, unless a particular view was described for the room or room class that you booked, you have no right to a refund. If the room was described as having a certain standard of view, then you could have a claim for misrepresentation. That doesn't seem to be the case here.