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6 Year's to return it ~ please help!!

Hi

I bought 2 Tefal quick cups from Argos in July 09 and i have the receipts for both. They both broke last month with different problems so i was wondering where i complain to, i have read the advice guide but i'm a bit confused. I know that if it is within a year you take it back to the trader (argos) but if it is after the year warranty do you take it back to the manufacturer (Tefal)?

Any help would be great.

thank you

Natalie
Thank you to all competition posters, your :A:A

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Your contract was with the retailer, so it's back to them.

    Be prepared for some discussion.
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Due to the length of time that you have had the items, the retailer may ask that you prove the items were inherently faulty.
    Gone ... or have I?
  • thank you that's great I will definately persue it.

    Natalie
    Thank you to all competition posters, your :A:A
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