-
asos and vat refund
I'm from Russia. I bought some items from asos.com. In their 'terms and conditions' is said Terms of Sale -> Pricing and Availability -> All prices are inclusive of VAT. But when I ask them to refund my vat they say 'I can confirm that technically International customers have not been paying VAT as our prices 'do not…
-
Proof of Postage?
Hi, Before you used to be able to get a Certificate stamped from the post office with the delivery address on it. However I returned a item a few days ago and rather than doing this the person behind the till just gave me a receipt and said that was the Certificate of Postage. However it had no address on it. SO if my…
-
advice re: dodgy car
Hi I was wondering if anyone could help me, i bought a vauxhall vectra through mobility finance last september. It is not the hire purchase scheme where everything is provided but just the same as if you bought a car on finance. The car was 9 months old when i bought it and when it was roughly 18 months old the starter…
-
Distance Selling Regulations...
Hello, Can anyone please tell me if the cooling off period in the distance selling regulations applies to eBay auctions? According to eBay, it only applies to "buy it now" or "second chance" offers but I see no similar stipulations on the page businesslink dot gov which covers the current regs. The reason I ask is that a…
-
Sony music ?
Just wondering has anyone used the site sony music/myplaydirect? I tried to place an order with them but the response was error on request.
-
Daewoo washing machine
Hi , about 9 months ago i purchased a Daewoo washing machine from Laser , who not long after purchase went bankrupt . In the 9 months we have owned the machine Daewoo have had to send an engineer out 4 times for repairs and now its broke again :mad: Does anyone know what our rights are now before we ring to report this 5th…
-
Junk Mail Scam?
Hi! I'm after some advice - for the last few weeks we have been getting junk mail sent to our postal address but with different peoples names (4 names and counting!) I smell some kind of scam but am flummoxed as to what it may be - can anyone shed any light on this please?
-
Asda Home deliveries - payment problems
Hi I have tried to book a delivery with Asda online this morning and I cannot get them to accept my payment. I've got 3 different cards registered with them and it was the same for each one (and I HAVE got sufficient funds on each of them!) I've been shopping online with them for months with no problems at all. Is anyone…
-
Magazine sub cancelled but company still trying to charge
Hi I wonder if anyone can help? Last year I took out a subscription to a magazine called How Your Body Works for my son. It was for 35 issues and each issue had part of a skeleton so once you had all 35 you had a complete skeleton (which by the way is awful quality, needs glue to hold together as the bits don't fit…
-
Can I get a CCJ set aside
My g.f and I had used her account to pay for things for me that I needed and supported me whilst I paid off my own debts. We then used her account to pay for a wedding which took place. After couple of days of being married I realised I didn't want to remain with her and so said for her to have a holiday as she needed one…
-
Claire's Accessories butterfly not gold as sold
Both my daughters have recently had their ears pierced and both now have infected piercings. I specifically asked and was ensured that all parts including the butterfly were 9ct gold. My receipt clearly states 9ct gold. When I removed the earrings I find that the stud and post are gold but the butterfly are not (which is…
-
Nuffield Gym trying it on
I cancelled my Nuffield gym membership a year ago and today I got a letter saying I owe them money and that if I rejoined the gym they would waive the current balance. After ringing them they said they did not get the 3 letters I sent them cancelling my membership and I owe £52. If I do not rejoin the gym or pay the money…
-
Ashbourne Management
Back in may my girlfriend cancelled her payment to her gym and sent them a letter informing her that she was moving. She was told by a receptionist that this was the process to take. she was then contacted by the gym where she sent the letter and informed she should contact ashbourne management in order to cancel, she then…
-
England Shirt
With Umbro and the F.A. launching yet another England kit on 12 Oct 10 I recall that the last one was sold under the guise of "England Home Shirt 2009/11" including online at the F.A.'s EnglandStore. Surely this means that the shirt was mis-sold to fans across the country. Therefore what rights do all those who purchased…
-
Deduction from my online account
I RECENTLY PURCHASED VOUCHERS FOR RED LETTER DAYS VIA EBAY 27TH JUNE . BEING CAUTIOUS I FIRSTLY CHECEKD WITH RLD TO ENSURE THE VOUCHERS £400 WERE VALID AND ACCEPTABLE AND CONFIRM THIS WAS SO BEFORE PAYING THE SELLER. MY ACCOUNT WAS CREDITED WITH THE VALUE OF THE VOUCHERS. ON 28TH Aug I VISITED MY ACCOUNT AND FOUND MY…
-
Help
Need some advice. My husband was "conned" by a company called sky/satlite last year, they called and mislead him into thinking they were part of sky and offered insurance cover for our sky box. My husband (thinking it was sky) took the insurance at cost of £60 - when he told me what he'd done I realised it wasn't sky and…
-
Bought new car and now I can't have it - advice please
I recently decided to trade in my 2002 Renault Scenic for a brand new Citroen C1. My decision was helped by the fact that the Scenic's tax would run out on 31/8; its MOT would run out on 22/8 and it was making funny noises.... Anyway I signed a vehicle order form and paid a deposit to my local Citroen dealer on 10/8 to buy…
-
please help...phones4u insurance
Hi all, this is my first post so hope someone can help... I have held mobile phone insurance with phones4u company premier plan for years even though my last phone hasnt been through them thinking they were giving me a good deal, anyway my phone was accidently put in the washing machine and as i have water damage sent it…
-
Need help Please - Comet / Broke £1220 TV
Hi all, Going through the current motions with Comet (and Sony) to try and get my 4 year old Sony projections TV replaced or refunded. Sent a letter to comet who were straight on the phone to me saying initially that No. 1 they are not liable as they are not aware of any common fault with this model and No.2 for £99 i can…
-
Faulty goods/consequential damage?
Hi all, any lawyers out there? I bought a small pump via ebay to inflate my car tyres. After a few goes it blew a fuse. I thought this was a one off and replaced the fuse. It has happened again though this time whilst the cig lighter is not providing any power the fuse is OK. My garage say they will have to trace the…
