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Goods not fit for purpose?
Hi, I have a scenario that I could do with some opinions on. In late 2008 my in-laws had some new recessed ceiling downlights installed. These white fittings have subsequently badly discoloured so that they are now quite yellow. I emailed the electrician who supplied & installed them and asked if he'd had the same problem…
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HP Store UK
I ordered a laptop from hp.co.uk last month using paypal. I emailed the CS email provided with the order within 7 days stating I'd changed my mind and I'd like to arrange a return and refund. No reply has ever been sent, all I get are autoreplies saying they've received my email and someone will be in touch within 48h.…
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Getting a cash refund from CeX
Hello there, This might sound like a total newbie question, but I bought a Mini DV Camcorder from CeX last november and it's broken down - it's still under warranty but the company is telling me it can only refund to the current sale costs in vouchers! I didn't know about the voucher only refund at the time, and as they…
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bloomindelightful.co.uk
Hi there, Can anyone help me with this? I recently ordered flowers from bloomindelightful.co.uk but they failed to turn up, i emailed them and they said they would send out a replacement (that was tues 31st) which should have been here no later than yesterday. Still no sign of them, so i dropped them another mail. They…
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HMV - returning an item!
Hi All I bought a DVD for my daughter for her birthday only to find she got a duplicate and as I'd got the receipt and the item was unopened etc I thought I could return this to HMV for a full refund. But oh no, their policy is to give credit notes not refund the item. It was undamaged, completely as it had been bought.…
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Past Due Credit Solutions.
Not sure if this is the correct place but... A couple of weeks ago my wife recieved a letter from the above company requesting she paid a debt off of £375. The letter was addressed to her maiden name to an address we haven't been in very long (10 months). We ignored this letter as we hadn't a clue what it was about. We…
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faulty laptop
Hi, I am posting this on behalf of my sister who bought a hi grade laptop from a catalogue 18 months ago, she never took out insurance on it and even if she did it would have been out of date now anyway, she put it on one morning and nothing happened, thing was totally dead. she contacted the catalogue who told her to send…
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Taking Dell to Small Claims Court
Hi, My Dell laptop has experienced the Nvidia graphics failure mentioned elsewhere on MSE (new user, can't link) and mentioned by Dell on their blog. However, it's out of warranty, and both email and written customer service refuse to acknowledge that this falls under the Sale of Goods Act. It would seem my only option…
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Robbed by Train Company HELP!!!
Long Story Short. Topped up Oyster. Forgot to touch in Fined Appeal Rejected:mad: Charges Increased Charges Reduced in Writing Then went to pay £20, amount confirmed by operator on phone. Checked bank statement charged £40. Told Bank. Said to contact company. Not their problem although they did refund charges arising from…
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Shop says it didn't receive returned item so won't refund???
Hi, I sent two items packaged in one bag back to a retailer and they have refunded me for one item but say they never received the other item from their warehouse so they won't refund me. I have no proof that I sent the item, as I said I just put them both in the same bag as I bought them at the same time so I thought I…
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Damage caused to fence - rights?
Hi guys, need some advice please. We have returned home from work to find that a van belonging to a local company who are working on next doors property, has managed to knock our concrete fence panel out, damaging 2 fence panels and our gate. We phoned the guy straight away only to be told "he can't remember hitting the…
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on benefits can bank take money of you
not sure but I vaguely remember that banks cannot take money from your benefit if say overdrawn ( dd's come out monthly but benfits paid 4 weekly so dates change when money go in so sometimes dd comes out before money has gone in ) but I am sure there was a ruling that banks could not take money directly from benefits can…
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Faulty laptop out of warranty what am I due
i bought a laptop from Curry’s in Dec 08 for £330. It has worked without an issue until July 10, when it stopped working…no power by which time it was out of warranty. I took it to Currys and they wanted £229 before they looked at it. I then took it to an independent PC repair shop who advised that there has been a…
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Please Help - Bought used car with Dodgy MOT
Hi all, I bought a used car 3 weeks ago from a used car dealer for £1500. It was 'sold as seen' with no warranty. They had their own in-house MOT and as such the car came with a full MOT. My exhaust pipe snapped this week and I took the car to Kwikfit who have given me a long list of problems which need sorting amounting…
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Allocation Questionnaire (claims court)
Hi I recently started a claim and the defendant has now filed a defence. I received the 'allocation questionnaire' through the post this morning. I thought there were no more fees to pay but looks like I have to pay a further £200! When do I submit my proof and evidence for my claim? Is it with the allocation questionnaire…
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Debit Finance
Hi, hope someone can help. I've searched the forums and found another thread relating to debit finance for something similar, but not the same. I went to a trial session at a kickboxing club in Birmingham, and was told that they offered a months free trial kickboxing, so I signed the relevant paperwork including a direct…
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Car warranty issue
I think I know what action I'm going to take...but before I do, I thought I would ask for input. The vehicle I own is on a 08 plate. I have just returned from the garage where the car has been in for a service. Whilst organizing the service over the phone I mentioned that there is "white rust ?" starting to show on all 4…
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Paying now but not able to use until March 2011
Hi All members of the BRCA (http://brca.org/) that want to race in the governing bodys 1/12th national race series for 2010/11 are being asked to pay the entry fee/fees for 1 or more race meeting that in the worst case they will not be able to use until March 2011 if they enter just one meeting. In some cases people will…
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Who pays the postage?
Hi I recently ordered a book from BookDepository. They have erroneously sent and charged me for 2. I am quite tech savvy and know I did not order the second book. I'm happy to return it but they say they won't pay postage. That doesn't seem fair to me and I feel like there's a DSR that covers this but I can't find it. Any…
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Quick question re: recorded phone calls
If a phone call to a company was made (i.e. Direct Line) and the call was recorded, does the request for a transcript for the call fall under any act and is there a time scale? I think it falls under something but not sure what! TIA x :eek:
