Goods not fit for purpose?

lorrainp

Hi,

I have a scenario that I could do with some opinions on.

In late 2008 my in-laws had some new recessed ceiling downlights installed. These white fittings have subsequently badly discoloured so that they are now quite yellow.

I emailed the electrician who supplied & installed them and asked if he'd had the same problem with these lights elsewhere. I then went on to ask:

"I wondered if you might perhaps approach the supplier as “goods not of satisfactory quality” or similar, and see if they would be prepared to refund / replace?"

He replied that he has had this problem elsewhere with these same lights - customers have complained about maybe a dozen lights out of the 2000 or so that he installed. He said that the discolouration has occurred due to heat build-up where the lights have been left on for "excessive" periods of time.

He said that he'd already approached the supplier and they'd refused to replace the lights.

Surely this means that the lights are not fit for purpose, or not of satisfactory quality, if can't leave them on without ruining them, and have to keep turning them off to let them cool down?

My in-laws have over 20 of these lights installed, so it's not a cheap job to replace them.

Should I pursue this? If so, what is my best course of action?

Thanks for any advice or tips you can give.

Lorraine

lorrainp

No responses on this?

Surely someone must have an opinion!

If not, can anyone point me towards where I may be able to find help please?

Thanks,

Lorraine

Equaliser123

The electrician is responsible under the Supply of Goods and Services Act. Your argument is with him and not the supplier.

Googlewhacker

as above your contract is with the electrician and not the supplier and their contract is with the supplier their contract is with their supplier etc