Faulty laptop out of warranty what am I due

1spangly

i bought a laptop from Curry’s in Dec 08 for £330. It has worked without an issue until July 10, when it stopped working…no power by which time it was out of warranty. I took it to Currys and they wanted £229 before they looked at it. I then took it to an independent PC repair shop who advised that there has been a catastrophic power failure on the motherboard. I have since been in touch with Curry’s Head Office and taken the laptop back to the store. With 30 mins of dropping in store they have offered me £190 Currys vouchers and advised that that’s what the problem is. I don’t think that this is accetable as I now only have the option to but a laptop in Currys at a min cost of £350 leaving me out at least £160. Do I have any rights to claim a full refund or replacement.

Freddie_Snowbits

OP wants absolution, and they are entitled to punative damages

4743hudsonj

That actually seems more than fair. I would have said about £150 for a ballpark figure of a partial refund.

Its all above board so take it before they change their mind!

Coopdivi

As everybody else has said you've had two years use so you can't complain.

Get yourself something like this and be thankful you won't have to put up with Vista anymore.

http://www.currys.co.uk/gbuk/toshiba-satellite-l450d-13x-04127252-pdt.html

BaldacchinoR

Regarding being out of warranty, the common (case) law on faulty goods is well established under the Sale of Goods legislation and you can ask for a repair up to 6 years after buying the product. That is your statutory right. With this type of product, it may become obsolete as a model within 2/3 years so you may be offered a replacement instead of a repair. That's up to the supplier - getting a replacement is not part of the statutory right under the "6 years provision". The actual length of time applicable in a particular case depends on how long it would be expected to last bearing in mind various factors including how much you paid for it, how much it has been used (e.g. has it had above average use?) and the type of product it is. How long should a laptop with average (or below average) use last if it cost £500? 5 years maybe?

Some legal advice might be helpful. You may have an insurance policy - car or home for example - which includes a telelphone lawyer advice service. Or you could contact the Citizen's Advice Bureau but they will take longer. Ask if there is any chance of a refund or replacement aside from the "6 years provision".

How was the laptop paid for - by credit card? If so, see MSE's article about section 75 of the relevant Consumer Credit Act which allows you to claim against the credit card company (instead of the supplier) if the value was over £100.

You may make a claim in the small claims court, in which case, if section 75 applies, you can make the claim against both the supplier and the credit card company, so that you might win against either of them. The credit card company and the supplier - both should be warned before taking them to court - may pay up to avoid court action. Or either may not respond to the summons and you could ask for judgement by default, in which case that party may then pay up. Ask for more advice when you speak to your legal experts.

whatmichaelsays

BaldacchinoR wrote: »

Regarding being out of warranty, the common (case) law on faulty goods is well established under the Sale of Goods legislation and you can ask for a repair up to 6 years after buying the product. That is your statutory right. With this type of product, it may become obsolete as a model within 2/3 years so you may be offered a replacement instead of a repair. That's up to the supplier - getting a replacement is not part of the statutory right under the "6 years provision". The actual length of time applicable in a particular case depends on how long it would be expected to last bearing in mind various factors including how much you paid for it, how much it has been used (e.g. has it had above average use?) and the type of product it is. How long should a laptop with average (or below average) use last if it cost £500? 5 years maybe?

Some legal advice might be helpful. You may have an insurance policy - car or home for example - which includes a telelphone lawyer advice service. Or you could contact the Citizen's Advice Bureau but they will take longer. Ask if there is any chance of a refund or replacement aside from the "6 years provision".

How was the laptop paid for - by credit card? If so, see MSE's article about section 75 of the relevant Consumer Credit Act which allows you to claim against the credit card company (instead of the supplier) if the value was over £100.

You may make a claim in the small claims court, in which case, if section 75 applies, you can make the claim against both the supplier and the credit card company, so that you might win against either of them. The credit card company and the supplier - both should be warned before taking them to court - may pay up to avoid court action. Or either may not respond to the summons and you could ask for judgement by default, in which case that party may then pay up. Ask for more advice when you speak to your legal experts.

Whilst that all sounds great, it misses one key point. After 6 months, the onus is on the purchaser to prove that the fault was present at time of purchase.

All we know is that the laptop doesn't work because of a motherboard failure. That doesn't, in itself, mean that the problem was inherent at time of purchase.

4743hudsonj

whatmichaelsays wrote: »

Whilst that all sounds great, it misses one key point. After 6 months, the onus is on the purchaser to prove that the fault was present at time of purchase.

All we know is that the laptop doesn't work because of a motherboard failure. That doesn't, in itself, mean that the problem was inherent at time of purchase.

This poster posted the same thing on another thread, there are just a tad few errors in it.

https://forums.moneysavingexpert.com/discussion/2702443

Esqui

Yeah, no-one uses dixons.co.uk email domains any more.

BaldacchinoR

I am replying to 4743hudsonj's post above. He highlighted whatmichaelsay's posting and then refers to "This poster posted..."; he is not referring to whatmichaelsays - he is referring to me! Yet another error of his.

I did post similar advice on another thread and 4743hudsonj made comments, taking what I said out of context in his weak attempt to discredit what I said. I suggest, if anyone is interested enough, that you follow his link and read all the entries he and I made on the other thread. Then you can judge for yourself who made the mistakes!

Jakg

sirmarcus wrote: »

You are an idot ! Dixons is still live at http://www.dixons.co.uk/gbuk/index.html and dixons.co.uk email addresses are still active and monitored. To prove it, suggest that you send an email to [EMAIL="wrong.rubbish@dixons.co.uk"]wrong.rubbish@dixons.co.uk[/EMAIL] and an email to [EMAIL="john.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL]. You will only get a delivery failure notification for [EMAIL="wrong.rubbish@dixons.co.uk"]wrong.rubbish@dixons.co.uk[/EMAIL].

John Browett is the Group Chief Executive for Dixons, Currys and PCWorld.:):):rotfl::rotfl::rotfl::)

Yes, what an idiot. I mean it's not like Mr. Browett's email address is at the bottom of every internal memo or anything...

The @dixons address may work, but thats not "his" email account.

I'm not going to post what it is though, as I am utterly fed up of the "take it to the top" mentality.

4743hudsonj

BaldacchinoR wrote: »

I am replying to 4743hudsonj's post above. He highlighted whatmichaelsay's posting and then refers to "This poster posted..."; he is not referring to whatmichaelsays - he is referring to me! Yet another error of his.

I quoted their post as they quoted and commented on yours, so another error of yours i believe.......

And its not that i took things out of contexts, you just explained them terribly and in such a way that a novice could take it meaning something completely different. If you dont want it to be taken out of context, make it clearer, and include all of the facts.