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HP Store UK

Allan87
Allan87 Posts: 465 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Consumer rights
I ordered a laptop from hp.co.uk last month using paypal. I emailed the CS email provided with the order within 7 days stating I'd changed my mind and I'd like to arrange a return and refund. No reply has ever been sent, all I get are autoreplies saying they've received my email and someone will be in touch within 48h. I've sent about 5 followup emails since, all of which go unanswered. What can I do?:mad:

Comments

  • stugib
    stugib Posts: 2,601 Forumite
    1,000 Posts Combo Breaker
    Phone them?
  • Allan87
    Allan87 Posts: 465 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    No phone number provided, just a CS email. Only numbers on hp.co.uk are presales and technical support.
  • stugib
    stugib Posts: 2,601 Forumite
    1,000 Posts Combo Breaker
    Have you tried them? I had to ring HP about an expired voucher code a couple of months back - took them a while to get me through to the right person but they were helpful.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    sirmarcus wrote: »
    OP....Suggest that you escalate and complain to Mark Hurd, HP CEO & President, via sending him an email at [EMAIL="mark.hurd@hp.com"]mark.hurd@hp.com[/EMAIL].

    Good luck and hope this helps.
    SirMarcus, can you help with his phone number too?
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Ring presales.
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    wealdroam wrote: »
    SirMarcus, can you help with his phone number too?

    No he can't. His database of (incorrect) email addresses is a bit limited. As is his ability to read and understand what problems OP's experience.
  • Helix
    Helix Posts: 2,381 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    sirmarcus wrote: »
    OP....Suggest that you escalate and complain to Mark Hurd, HP CEO & President, via sending him an email at [EMAIL="mark.hurd@hp.com"]mark.hurd@hp.com[/EMAIL].

    Good luck and hope this helps.

    Erm, Mark Hurd is no longer the CEO of HP as has been pointed out to you previously. Cathie Lesjak is now the interim CEO.

    If the OP really wishes to contact the CEO, they they have a web form here: http://www.hp.com/hpinfo/execteam/email/ceo/index.html not an email address.
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Helix wrote: »
    Erm, Mark Hurd is no longer the CEO of HP as has been pointed out to you previously. Cathie Lesjak is now the interim CEO.

    If the OP really wishes to contact the CEO, they they have a web form here: http://www.hp.com/hpinfo/execteam/email/ceo/index.html not an email address.


    i suggest sirmacrus quits while hes ahead as he is in over his head and giving wrong info
  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    If you think their customer service is bad, you want to try working for them.
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    Helix wrote: »
    Erm, Mark Hurd is no longer the CEO of HP as has been pointed out to you previously. Cathie Lesjak is now the interim CEO.

    Yeah, he resigned after he was found to have violated the code of conduct. Or was he pushed because everyone had enough of his remuneration policy, i.e. cut employee salaries to fund your own enormous bonus payout?
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
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