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New car problems
I bought a brand new car under a pcp agreement in March. It had to be returned to the garage within the first two weeks as it stuck in reverse and then would not go into gear. The AA man got in gear eventually and it worked from then on. The garage where I got it said they couldn't find what caused it and that it was fine.…
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TV beyond repair after just 2 years!
I bought a TV from a well known supermarket just over 2 years ago for over £650. I had been having probs with the picture and sent it to a repair shop who after 2 months of liaising with Philips have now said it would cost more to repair than to buy a new one! They suggested I try and get some refund from either the shop…
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Inadequate repair
My housemate's amplifier from his stereo setup recently stopped working, i.e. wouldn't switch on. He took it to a local reapir shop, who replaced the transformer for £60. However when he got the amplifier home, it now switches on and works but the sound quality is very poor/tinny/quiet. He took it back once to complain…
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Mail order from Next
Next retailer do not stock childrens clothes from 13 to 16 so they have to be ordered from a retail shop. This means that you cannot try them on. I ordered some jeans for my son which came to my house the next day. When he tried them on they were too small. I took them back to the shop but, because I did not have my…
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Tesco twist
The tesco double your voucher programme on at the moment. You are una ble to get cash back or credit for returns. The goods we bought were faulty and all the others on the shelf were faulty as well. We were not allowed our money back only choose something else. We chose something we didnt want then complained to Customer…
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Please help - parrot mini kit slim
I ordered a 'plug and play' hands free kit on Amazon's Marketplace after checking it was compatible with my phone. The first unit I received didn't work with my handset. They sent me a replacement and I had the same problem. I requested a refund which was denied as apparently the unit is not 'faulty'. They have had it for…
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Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)
Please click reply to discuss the Consumer Rights guides This discussion thread is for comments on and discussion of the MSE guide linked to here. It's NOT for general questions. If you have general questions please start a new thread on the Consumer Rights Board Part one: Give me my money back Part two: How to complain
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Tesco - how are they getting away with
having a notice only 30 days, and then you have to deal with the manufacturer notices. I have tried to search for any mention of this on this forum, but can't find anything. For an example, my sil bought a freeview hard drive recorder. It stopped working within 30 days, but when when she took it back she was told if it had…
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Advice on Cas Convertors please.
My friend bought a netbook from cash convertors yesterday. She asked me to look it over for her to see what I thought. The netbook itself is ok but we discovered the plug/wire to charge the netbook has wires exposed. The wire looks like it's been chewed by a small animal. My question is should they have not checked this…
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Can anyone help please!
Hi everyone, Around 7 weeks ago i purchased a Digitrex 15" LCD TV from Currys in Exeter. This was intended for use in my motorhome. I have never been happy with this purchase, as unless you are viewing the tv from dead centre the picture looks like a negative. I attempted to return the set around 6 weeks ago only to be…
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Can I return my laptop?
I bought a laptop (Sony VAIO) brand new from Laptops Direct (used them before and was perfectly happy, although didn't need after sales so no experience with them) went to pick it up (couldn't try it out) and straight away, I grew to dislike it. While I do quite like the laptop, and the specs are good for the price, the…
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Dhl international delivery rip off
we have recently sent a parcel to argentina to family on arrival that end they want to charge $180 they charged £65 for orginal cost of sending they said this was custom charges considering the cost of goods inside was £140 this seemed a bit steep and some of the items were 2nd hand on calling argentina they were extreamly…
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DSR's broken on refund policy
Online seller, Item purchased, un-delivered and returned to seller. Seller believes that Seller is fair to charge postal charges both ways on item, and refuses to give me a refund for item postage. Partial refund has been given. I have contacted Consumer Direct about this, and they have said i should go with in order - 1 -…
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Query re right to return items
Hi all I was hoping someone might be able to advise me of whether it is worth making a complaint over this matter. I bought a number of items from an oasis store a week and a bit ago. The receipt states clearly that items can be returned within 28 days to any oasis store. The items are as new in mint condition as…
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16 month old Satnav packed up,Halfords don't want to know
My Tom tom Sat nav has packed up (16month old) I've only used it 25-30 times. It keeps freezing then rebooting up. I have spent the last 3 afternoons with Tomtom technical support on the 'phone whilst the Tomtom is connected to the computer. No matter what they try it wont work. It looks like it is the actual Satnav…
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New windows, company ceased trading
2 years ago, my husband and I purchased all new windows and doors through a local company who were Fensa registered and had been trading for 20 years. We had a couple of issues where they left holes under the sills and bits and pieces but in the main, they were ok. When we paid the £6000, we got a 10 year guarantee.…
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Bought fridge from Boots online - no stock and I want my ££ back. Theyre saying 3wks!
My mum wanted to buy a certain fridge so she went onto the net, found that Boots online listed it, and she bought it. After getting an email saying that her card had been debited, some person from customer services calls her saying that the item is out of stock and will take several weeks to arrive. She asks for her money…
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MyCityDeal london - service received not as described
Hi I recently purchased a london MyCityDeal voucher for a beauty therapy treatment but when I actually received the treatment it was not as described on the voucher. I complained to MyCityDeal/Groupon saying that the Sale of Goods Act 1979 states that an item purchased should be "as described". This means that the item I…
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Advice needed on damaged item
I had a bath delivered about 2 weeks ago and it was apparent that the pallet on which it rested had sustained a large amount of damage; infact the original pallet had fallen to pieces and a new pallet had been placed underneath to support it. The bath legs had come off on one side but these could be screwed back on. The…
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Optoma Projector major fault
We bought a projector 2 years ago and it has just developed a fault with the DMD chip resulting in "stuck" pixels I contacted the manufacturer who said I have to pay for the repair, the original bulb is still in. Can I get them to repair it for free as it is not fit for purpose?
