We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Mail order from Next

Options
Next retailer do not stock childrens clothes from 13 to 16 so they have to be ordered from a retail shop. This means that you cannot try them on.

I ordered some jeans for my son which came to my house the next day. When he tried them on they were too small. I took them back to the shop but, because I did not have my receipt they would only give me a credit note even though I have delivery notes

Can someone advise if this is correct as I believe this is technically mail order.

Comments

  • pinkshoes
    pinkshoes Posts: 20,540 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You don't need a receipt, just proof of purchase. So long as the order had the item name/number and date of purchase, it should have been sufficient.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Chester85
    Chester85 Posts: 209 Forumite
    Wrong.

    If you ordered from the store, you need the reciept and not the blue note that appears inside as thats just a packing sheet and doesn't hold any details

    The store could use the order number to print the original reciept off if you press enough.

    Ask them to get a t-log
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.