16 month old Satnav packed up,Halfords don't want to know

gord115

My Tom tom Sat nav has packed up (16month old) I've only used it 25-30 times. It keeps freezing then rebooting up.

I have spent the last 3 afternoons with Tomtom technical support on the 'phone whilst the Tomtom is connected to the computer.

No matter what they try it wont work. It looks like it is the actual Satnav itself.

I took the Sat nav back to Halfords and quoted the sale of goods act (goods should last a reasonable amount of time) and the manager basically said that is only 12 months at Halfords. No amount of arguing would make him change his mind

What do I do now?

4743hudsonj

This is what you get for paying premium inflated prices at halfrauds.

Theyre the curry's of motor factors except they charge you more for the pleasure of zero customer care.

You need to gain a report detailing that the fault is inherent, then wrote a letter before action giving them 14 days to resolve the issue and refund the report before you take court action.

But first, how about escalating to a dedicated CS f they have one?

4743hudsonj

I suggest ignoring the above post. Sir marcus is a current pest on these forums and you will find numerous thread with many posters disagreeing with his ridiculous posts.

The CEO is a last resort, as if he says no, where do you go then? if you go to CS then you have numerous ports of call to get your claim accepted. (thanks to Olliesdad for that idea)

ex.astris

TomToms have a two year warranty, no need to complain, and TomTom will do any repairs direct with you, eliminating the need to go through Halfords.
Yes, you have the right to insist they deal with it, but it's going to be a lengthier process.

However, you note you have spent time on the phone with them. Have they at any stage offered to repair it? If not, insist they do, and they will send you packaging (so no postage costs). You can also do this via their website if memory serves.

whatmichaelsays

You also need to bare in mind that you have to prove to Halfords that the defect was an inherent fault that was present at the time of purchase before Halfords have to do anything.

molerat

ex.astris wrote: »

TomToms have a two year warranty ..............

Tomtom units purchased after April 2007 only have a 1 year warranty. http://www.tomtom.com/legal/?Page=Warranty

OP, have you tried posting on the PGPSW forums, they often get things fixed that TT cannot http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewforum&f=93

ex.astris

molerat wrote: »

Tomtom units purchased after April 2007 only have a 1 year warranty. http://www.tomtom.com/legal/?Page=Warranty

Unless it's one of these models? My mistake, I didn't realise it was exclusive, but this covers the vast majority that people tend to buy.

• TomTom GO 510
• TomTom GO 710
• TomTom GO 715
• TomTom GO 910
• TomTom ONE
• TomTom ONE New Edition
• TomTom RIDER

molerat

ex.astris wrote: »

Unless it's one of these models? My mistake, I didn't realise it was exclusive, but this covers the vast majority that people tend to buy.

• TomTom GO 510
• TomTom GO 710
• TomTom GO 715
• TomTom GO 910
• TomTom ONE
• TomTom ONE New Edition
• TomTom RIDER

All very old units.