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Rights over faulty bridesmaid dress
We got married on 31st July 2010. Back in May we ordered my 12 year old daughters bridesmaid dress from a well established bridal shop in Manchester City Centre. It came in good time for the wedding and was altered at my expense to fit her. Taken in slightly around the bust & about 2 inches taken from the bottom. On the…
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consumer rights on unplaced order but deposit taken from credit card
On 1st august I had an appointment with a sales rep to turn up at my house between 12-00 & 15-00 he did not turn up. On 6th August rearranged appointment took place for sales rep to have shutters fitted for my bay window. I liked the product & was told I had to pay £250-00 deposit for the surveyor to attend which I duly…
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Wedding venue advice
Posted on the wedding forum but someone suggested I may get some more ideas/responses on this one. I booked my wedding venue a few months ago and paid a bit more than the required deposit. Sent back all the terms and conditions and started planning the big day. Yesterday I received a letter from the venue saying that they…
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Argos refund warning - plse take note
Just to warn fellow MSE friends. Be careful if you shop at Argos. My local store is fab at accepting refunds but my parents' local store in Spalding is the opposite. We found they would not accept a genuine item for refund and their customer service was poor. My parents have lost £40 for no good reason.
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Car Hire
I hope someone will be able to help me. The car hire company SIXT have charged me twice for 1 day van hire. In April 2010, I hired a van via a third party, and was charged approximately £44.00 for the van hire and I paid that third party in full. When I went to get the van, SIXT then advised me that I had to pay them a…
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Wilkinson Delivery
Hi guys, a couple of days ago we ordered a parasol, parasol base and a 97p bag of compost (to save carrying it home), to be delevered to our door. The delivery is due today or tomorrow but have just had an email saying the parasol and base is out of stock. Obviously I dont want to pay ££5 delivery for a 97p bag of compost.…
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ID Fraud
Dear Forum Participants My daughter has been a victim of identify fraud. The outline is: whilst away at university in student accommodation someone opened an account with a high street retailer in her name. This was only discovered when she applied to her bank for an overdraft. The bank advised her to check her credit…
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Paid for goods but never recieved!!!!!
Hi guys, Looking for the help with the old nightmare of paying for something and never receiving it!! Basically the story goes: I'm a member and trader on a well known website called AVforums.com, a very good legitimate website, there is a classifieds section on there were you can buy sell electrical items with other…
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splinter of wood in yoghurt
I purchased some pots of yoghurts from Sainsbury and whilst eating one discovered a splinter of coloured wood approx 10mm long in the yoghurt. I emailed a letter of complaint, together with an image of the splinter, to the manufacturer. They came back within the hour asking me to send it to a "freepost" address so that…
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Complaint about £200 pound spa day
Hi, Just looking for some advice. I bought a Spa day through an online web seller (spa seekers) but when my GF and her mum went the place was not a Spa all the facilities were shared it was more a health club. The website also said robes were included, that was not true. I complained straight away with a phone call and was…
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1st Class Trucking
Has anyone had any dealings with a company called 1st Class Trucking, in Enfield? I booked 12 hours worth of lessons and a B+E Trailer Towing Test with them and received terrible service. The lessons are held in Macro's car park with vehicles that are not fit for the road and they have terrible customer services. I have…
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Inbuilt fridgefreezer broken after less than 3 years
Hi, I moved into a new build shared ownership flat 2 years and 9 months ago. The flat came ready with in built kitchen and white goods. The fridge freezer (which is in one of the kitchen units) stopped working last week, an engineer has come and looked and said it can't be fixed (something to do with a gas leak). The…
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Bluewater gift card
My grandmother gave me a big birthday present last June in the form of a bluewater gift card. I soon after moved away from Kent so didn't get back to spend the £. I've recently moved back to Kent so tried to use the card at Bluewater again adn was told that the card had expired which means Lend Lease retail have taken over…
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what rights do i have????
hi all, i paid £2160 to have a monoblock driveway done. (i bought all the materials also). the driveway is a mess, there are weeds growing through and great pools of water collect when its raining. the boy was supposed to come back to put sand over it and only sent someone over to do a little bit and since then he has not…
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Direct Debit Guarantee?
I am wondering whether the direct debit guarantee covers unpaid charges? I get paid at the end of the month and all my direct debits come out on the 9th. Plenty of time. I have moved house and Virgin were sending me a final bill. They did not contact me or arrange to amend the direct debit date so it came out earlier. The…
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Retailer displays price in error - right to buy?
Mothercare had made an error in marking down a child's carseat from £119 to £9. I recognised this must have been incorrect but nevertheless proceeded to purchase the item, within minutes I had received a confirmation email. 24hrs later another email informs me that the order has been cancelled stating the item is no longer…
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Do I have any come back? Poor delivery service, Gardiner Haskins, Bristol
While delivering my new Miele washing machine they ripped up my brand new vinyl floor fitted by Cabot Carpets, Bristol (who are fab by the way). They said it was up to me to protect the floor, but I thought it would be fine as I moved the old one in and out a few times with no problems. I did not expect them to be…
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Broken Laptop - Who's liable? Retailer or Manufacturer?
My two year old laptop has gone bust. Quite expensive as i spent over £600 on it. I have contacted the manufacturer who told me under the sale of goods act that the retailer is the one i should be complaining too. The retailer says that its vice versa and its the manufacturer i should be complaning too. Under the sale of…
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Santander bond calculation
I had a one year fixed rate bond mature on 1st August 2010. They have underpaid me by £200+. Apparently it is a software error and they still have not got the programme fixed. Is there anyway of getting this money?
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Product demo ruined my hair - Where do I stand
Product reps in a department store used straighteners on a strand of my curly hair to demonstrate how great they were. Since then the strand will not curl again!!! - Glad I didn't let the demo continue. Where do I stand? I didn't purchase the product, but by my allowing them to use the product on me; does that mean I've…
